I needed a battery replacement for my watch that only a special tool can do. Margaret was very…read morepleasant and knowledgeable about this watch. She was able to replace the battery without any problems. The store is bright and clean so while waiting, there are plenty of cases to browse and some really good deals. I recommend checking out this store. Thanks for the great customer service. It is truly appreciated.

I had a wonderful experience at Saslow's of Wilson. Ms. Margaret treated opening a watch that is…read moredifficult to open and replacing the battery with expertise. Two other jewelry stores had not been able to do so. She retreated with the same respect as if I had come in to purchase a thousand dollar diamond. The next time I am ready to make a more expensive purchase...I will definitely get it from Saslow's of Wilson.

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

Incredible designs. Very unique They will come to you or make an appointment at the stufioread more

The prong on my engagement ring bent and I was devastated! Mimi quickly addressed my quote and was…read moreable to get me in quickly. The studio is beautiful! Incredibly warm and welcoming. My ring was looked at by Russ and he fixed it on the spot! I am so pleased with the service & happy to have found a lifetime jeweler.

Tomorrow marks 37 years of marriage for us! One of our many blessings is finding Patricia, early…read moreon in her career as an artisan. She designed and made our wedding rings and bands and to this day they're beautiful! No trip to NC could be complete without visiting her. You'll be amazed at her attention to detail and ability to unearth from you, what you can't describe with words. Patient, non-pushy and willing to make it your dream. Quality work that lasts and lasts.

Patricia did a great job repairing my diamond bracelet. It has worn a bit thin after many years of…read moreuse, and she placed a small chain over the clasp for an extra layer of security. She also replaced a stone in a much-loved turquoise ring. I highly recommend her!