Worst customer service I have ever experienced…read more I purchased a home in late 2023 and shortly after, my furnace went out during winter. I had the American Home Shield (AHS) insurance and I made a claim and they contacted Redwood Mechanical who they contract with and they responded promptly. The technician was courteous and professional and gave me detailed explanation of what needed to be done. It was upwards of $10,000 job mostly covered by AHS except for some personal upgrades I would pay out of pocket for. The technician told me that he would email me on Monday probably for a grand total. This was on a Thursday. The following week I heard nothing so I called the office and a woman answered and she said she would check and get back to me. I hadn't heard back from her for a few days so I called back and left a message which went unreturned. From that point on, I was unable to get a hold of anyone at the company for about six weeks. I called several days a week, sometimes several times a day and no one ever answered the phone. I left voice messages, text messages, and email message which all went unanswered. During this time period I called AHS and let them know what was going on. They called and emailed Redwood Mechanical twice with no response and my complaint had been escalated to a higher level with AHS. At the six week mark AHS told me that if Redwood Mechanical didn't respond by the next day that they would find an alternate HVAC company to do the repair work on my furnace. The very next day I called Redwood Mechanical and they actually answered the phone. A coincidence that on the final day before they lost the contract they responded to me? I told the woman I spoke to that I had been trying to get a hold of her for six weeks. Her response was that the product hadn't come in yet, she was sick, I think she said she had to take the kids to school, etc. I was like yeah okay but SIX WEEKS with not answer to any of my messages? She admits that they "dropped the ball." They did complete the job eventually and the work was good quality and met my expectations. I usually give people the benefit of the doubt and am understanding when mishaps occur but this was the worst customer service I have ever experienced in my 59 years. I don't understand how anyone runs a business like this, ignoring a customer's call and emails for a month and a half. The only thing I could figure was one of two things: 1. Because I was using AHS and Redwood Mechanical had the contract to repair my furnace, they knew I would be there waiting regardless so they didn't care enough to make a minimal effort to "meet and exceed" their customers' expectations as stated on their website. Just put me dead last on the customer service list knowing I'd be there when they felt like dealing with me. Pretty coincidental that on the last day before losing the contract they responded to me. For all I know, the product had already come in days before but they preferred to handle other jobs first. Or 2. The other possibility is that they just don't know/don't care how to run a business. It's been about a year since I had work done and did not plan on writing a Yelp review. However, a few weeks ago I had called the office asking about type/size filter they had installed so I could get some. She told me she doesn't have the info but would ask and get back to me. And I never heard back from her. So same old same old so... 5 stars for work done 0 star for customer service.

Installed new wall heaters and did a great job making sure they worked! Came back again for a…read moreservice call to fix a small hiccup on one of the heaters. Thanks again!

We were having problems with our heater that would constantly stop working. We've had multiple…read morecompanies that our landlord would send out and heater would always end up blowing cold air again. About 8 months ago, We took matter into our own hands and called DC mechanical and our heater has been working fine since. 100% great service. I will only call them for now on

We asked for a PG&E energy audit last week, and the technicians found a minor leak. They…read morerecommended shutting off our furnace until we could get a repair done. Based on a word-of-mouth referral, we called DC Mechanical. As with all heating and air companies this time of year, their calendar was full for the next week or more... but they offered to fit us in today. Not only did their technician (Jim) stay in touch and answered my texts early this morning, but he was here per his prediction, and fixed the leak--basically re-fitting the piping from the gas line to the furnace, including replacing one of the fittings. Not only that, but he did a quick system check, and asked us about any other issues. Jim and his manager Dan get a hearty Thanks from us!!

Well can really speak to their work but set up a appointment, had a call to confirm the appointment…read morein the morning f9r the afternoon, stayed home from work to a no call no show.

My daughter's heating system was turning on and off without staying on…read more The crew showed up on schedule and corrected the problem quickly. I was impressed by their demeanor; professional and friendly.

I had used Bob to install a new Furnace nine years ago. I had some questions and his wife Owens…read morehelped me out and got a date for him to come to my home real quick. He took care of the problem. I would highly recommend Bob's heating and air solutions. They're good people.

We called to get our heater checked and general maintenance. They called to make an appt by the…read morenext day. Bob and his wife are great people. Bob was on time, cleaned up and left us feeling better about the efficiency of our heater. We would recommend them highly. Bob knows his stuff.

My request was urgent. (back up on both toilets and bath tub) Maple service was here within an…read morehour. Fast, efficient and he solved my problem with a smile. I am very happy. Its nice to know that you can get plumbing help when you need it. This is a company you can trust. From a very satisfied customer in Mckinleyville

They've always been great about getting back to me quickly, and Seth is awesome to work with. I was…read morehaving issues with my fire sprinklers in the ceiling that needed to be replaced and checked out. Seth was able to get the work done even while I was out of town for my daughter's surgery, which was such a relief. I trusted them to come in and take care of the problem while I wasn't home, and they got everything handled so fast. They really turned a stressful situation into something manageable, and I'm so grateful for that. Thank you.

These are the guys if you have heater issues. The fix the mechanical mechanism in the heatersread more

I needed work on my forced air furnace and because I was looking for a contractor to repair or…read morereplace I called this company. I spoke to Douglas. I asked him whether they would provide a certificate for proof of insurance for workers' compensation, proof of third party liability insurance and their contractor's license and he said no they won't and they don't. He sounded very sketchy. Either this company is operating illegally or their service rep doesn't know what he's talking about. Either way-Not Good. Looking for a legal, licensed, and insured HVAC contractor in Humboldt County is like trying to find a needle in a haystack. Good Luck out there.