Thank you Corille at the Metairie Airline Drive branch ! You were so very pleasant and courteous ! You are truly a people person ! This was a very nice experience as I am a former Jefferson Financial Credit Union member . I am looking forward to having you to service me at Keesler ! Jane R. Metairie LA read more

Inconsistent processes, answers to questions and they make mistakes. I have 2 loans with them and the customer service and assistance could be better. read more

Horrible customer service. Avoid KFCU. Very rude at the Covington location. Their loan products are the worst in the country. Very difficult to work with. Avoid!! read more

Their ATM will steal your cash and because the ATM company they use is trash, you won't get your money back. I'm out $300 because of it, no telling how many other people it's robbed. Would leave 0 stars if possible. read more

Do NOT bank with these people!! Very unprofessional and apparently don't care about their consumers. Keesler closed my debit card without my knowledge and as a result was unable to access my card or my account for almost 2 weeks. I received no letter stating the reason for my card being closed and it took them almost a month to issue a new one. Will NOT be banking with them anymore. read more

Account was locked for using an ATM within network down the street from my house and have no access to funds the whole weekend because there is no 24hr customer service. read more

I have a loan through this branch and recieved an email that my account was delinquent and they have tried to call , which they had not called. I called immediately and was informed that my rates would increase because there was a lap in my insurance coverage from December 2019 to Feb. 2020 (which there was not ) !! I explained to the lady that I totaled a vehicle but I did purchase another one five days later and I called my insurance but it was not transfered. I have had a loan with this branch since 2018 and I highly recommended it to anyone looking for a loan . I definitely will never recommend again . This was very unprofessional and uncaring way to go about this . With the pandemic and so many companies deferring payments and then this company calling to raise my rates . read more

So I am now thinking the whole Keesler Federal Credit Union thing is a hoax. Being a veteran, and having been stationed at Keesler AFB while in the USAIR FORCE, I decided to open and account. I went online, followed their application, and submitted it. The message said someone would be back to me within 24 hours. That was now 3 weeks ago. Since then I have been attempting to reach them via telephone to find out the status of my application. Nearly 10 phone calls later, I am no nearer to answering that question than I was before I even submitted my application. Now I go on yelp to discover that everyone has similar experiences and not one person has anything good to say. I fee ripped of, and unfortunatley I gave them information on my application about how to initially fund my new account with bank information from another institution. I shudder to think that I really don't know who I gave that information to - semmingly I was the victim of a hoax. NEVER NEVER DO BUSINESS WITH THIS SUPPOSED CREDIT UNION. I DO NO BELEIVE THEY EVEN EXIST. read more

I needed an ATM and I bank here so I had my first trip through the drive up. It is kinda weird how you have to drive in the reach the ATMs but now I know where to go next time. The branch looks pretty big but I have not been in the actual lobby so I'm not sure how they are staffed or the wait time to get in. When you are done with your banking you can hit Taco Sombrero across the street! Delicious read more

Kessler has been my bank for 10 years. They are the best bank in Mississippi. As they are a credit union, they offer the highest rates on savings and the lowest costs on loans. I had a line of credit on my home with a 2.75 variable interest rate with no closing costs. They do not put holds on my deposited checks. They have specials monthly where they make someones loan payment and double someones direct deposit ect. They are the best bank i have ever had in my life and I am 53 years old. I highly recommend Kessler to everyone ! read more

I had recently paid off a motorcycle loan without ever being late on a monthly payment. The interest rate was 14.9%. When I originally got the loan, the loan officer promised that I would get at least a 10% or better interest rate on my next car loan. When I went in for my recent car loan, the loan employee gave me a 14.9% rate again. I tried very nicely to get her to give me my promised rate. She absolutely refused and began talking down to me as if I were a child. I might add that I am 56 years old and have been a member, in good standing, since 1977. The loan employee also was very insistent that I get credit life insurance for the loan. I plan to refinance this poor excuse of a loan with another institution that will treat me with the kindness and respect that I deserve. I DO NOT recommend this institution to ANYONE. read more