I am extreamly pleased with John Heffley Plumbing for a few important reasons,(one) because I…read morecalled late on a friday afternoon and John answered my call and listened to my problem and told me to call Cathy and tell her he had spoken with me and see if she could send a tech out to me , she did and told me it woulld be about an hour.I had no water to my house from a full cistren I just had filled and I did not no why.( 2)Apon arriving about 45 minutes later the tech went into the crawl space and found the pump that was old and had lost its prime as well as had a few other old cracks ,but he was able to restore its prime so I had water .(3) the tech was able to show my son where the old crackes where and advise us to get a new pump and he wrote an estiment and was very professional and very nice as well as taking the time to get the water on and did it all along with explaining the prosses.I was more than pleased with the fast response time,fixing the problem along with the more than affordable bill which I had expected to be more ,I will use them again for whatever I need and would recommend them highly to anyone.

I reached out to John about a broken tub spout with diverter. I had bought the replacement but…read morecould not do it on my own after having shoulder surgery. I called and emailed several plumbers for quotes which were ridiculously high for such a simple job. Literally pulling one off and putting another on. John came out on a Saturday, at the end of his day, and switched it out in 15 minutes and did not charge me upwards of $200 like other handyman and plumbers we're quoting me. He's super friendly, very polite and truly a professional

toilet was running all the time. we had water barely dripping into the basement so we turned the…read morewater off to the toilet. Precise did stop the leak but when running again, it just wouldn't turn off. I asked him to look at the two other bathrooms which he said were fine. Wrong. 2-3 days later, master toilet starts running and keeps running. I called a different plumber. Simple repairs but were missed.

on time, polite, professional. john west unclogged my kitchen sink, replaced toilets and faucets…read more reasonable prices

Very happy with the service we received! Our tech was very knowledgeable and polite and also helped…read moremy husband move the appliances back in place! Price was very reasonable.

All aspects of job were handled timely and competently. I'd recommend them for appliance service…read more The price was absolutely fair and I believe it is easy to get gouged in appliances repairs. So, I feel great about the experience.

Tommy, I wanted let you know how much I appreciate your ability to think about the issue at hand…read moreand develop a plan to address it. You remain calm when issues come up and engage that wonderful ability to solve the problem. I hired Tommy to plumb my new pool heat pump. Looked like an easy enough job. The heater was leveled when we turned it on. However, the fan was hitting something causing a racket. We had to tilt the unit to a 30 degree angle for it to stop. Not good. I could not reach the company's support. I went inside to email them. When I came back out, Tommy had discovered the issue and fixed it. The issue was a manufacturing fault. I can get hyper when issues like this occur and he has a very calming effect on me. I highly recommend him. you receive value service at a fair price

I was having an issue with my samsung refridgerator. I looked up appliance repair and come across…read moreTommy Time decided to give him a call. So tommy time came out to the house looked at my fridgerator and his diagnois was a clogged evaparator coil He then informs me he doesnt have the training or the equipment to make the repair so i paid him his diagnostic fee of 75.00 dollars and he left. so i hired gopro appliance repair out of louisville and they came out and did their dianostics and came to the conclusion that i had a leak in the yoder loop that could not be repaired. So now i had to pay gopro 211.89 for their diagnotic and r600 A refill which was needed to make the diagnois My problem with tommmy time is i was never informed of his inability to be able to do repairs on a closed system until after his dianois which from the tech at gopro was wrong I then in return contacted tommy time and informed him that his diagnois was incorrect and by doing this it cost me an extra 211.89 which i ask if he would refund me the 75 dollars i paid him he responded and said no because it paid for his time and gas to come out well i understand it cost money to do business but it cost me 211.89 more because his diagnois was wrong so i guess what i am saying here is you might want to ask small reair men if they are fully qualified to do the complete job before they come out or should the guy at tommy time advise people of what he is qualified to do since he cannot do all the repairs needed

Jordan maintained great communication via messaging, text and phone call. We discussed a water…read morepressure issue and he was able to troubleshoot and resolve the issue in a reasonable amount of time at a reasonable price. I found that his arrival was prompt and he went straight to work to resolve the issue. He is knowledgeable and professional. He will take the time to provide options, fair quotes and offers discounts. The best interaction I have ever had with a plumber.

Needed to replace my hot water tank and fix three toilets. Used him before and was happy, needles…read moreto say I am still very happy. Came out and put in a new hot water tank, was very professional, friendly, and fast. Fixed my toilets and also did a awesome job. Very good price and did not try to B.S. me into things I did not need. Still 10 star performance! Recommend very highly!