I have been a member with Traci's office for over 2 years; they're very good at their job and they…read moreare very down to earth. I get a cute birthday card every year from the office, and I get an anniversary card (of membership) every year. They even kept me insured when there was a scandal with Hyundais and the anti theft system (IYKYK), and assured me they would still cover me and assist me with anything to come. They are the most affordable and reliable for my household.

Always very thoughtful and thorough. Dana is super helpful and knowledgeable. Strongly recommend…read moreher help on life insurance.

When I moved to Waco, I also had to switch auto insurance policies. Being fairly new to the game, I…read moreknew I wanted that personal, face-to-face communication possible in a "city" like Waco. Y'all. They are awesome. I stayed with them 4 to 5 years, until I reluctantly had to leave when I moved again. They got me a great insurance deal, kept the prices consistent, and gave excellent advice whenever I had to account for those fun curve balls Life likes to throw. On top of all that, they sent me an actual letter for my birthday every year! As a business, they were always friendly, personal, and easy to reach. Most of my conversations were with Lisa, who is a gem. Definitely recommend.

From the owner: Donald Rowan Insurance Agency provides auto, boat, RV and camper, motorcycle and ATV, home and…read moreproperty, and commercial insurance to the Waco, TX area.

BEWARE of AGENCY FEES - I moved my homeowner's & auto to…read more Waco Goosehead from the Dallas area. I paid both full yr policies with my credit card. Got 2 receipts: 1 for homeowner's and 1 for auto. When my credit card statement came, I was charged 2 more charges without my knowledge: $199. and $79. Went over there to local Goosehead office to ask what these 2 unauthorized charges were and was told they were the AGENCY'S FEES for moving my 2 policies locally. Agent said that we talked about those 2 charges when I came in to move policies! ! NO WAY...I said that I would have kept them in Dallas, if I had known about these 2 FEES. I told her that I had authorized 2 credit card charges and had left the Goosehead office May 20 with 2 receipts for the 2 insurance policies. If they really would have told me about the FEES, I would have left that day with 4 receipts. The 2 fees were both posted on my credit card on a different date! ! Goosehead agent would not offer any refunds, so I left Goosehead feeling like I had really been taken advantage of.

From the owner: At Goosehead Insurance Waco, we pride ourselves in providing our clients with the best insurance…read morecoverage at the most reasonable price. We work with a variety of top-rated insurance carriers to find the policy that best fits our clients' needs. Our customers' satisfaction is our priority.

Wow! I was offered a quote by a son-in-law for home owners insurance. Before ending the call today,…read moreI explained to Herman. He identified acceptable my quote and recapped our quote from yesterday which was almost $1k more today. Herman said best I can do and stated " Go elsewhere if you like as you only hear what you wanted." I'm fired of you business. Ohh almost forgot but his office is a fire hazard and dirty dirty office. I have never seen any business or agency act in this matter Brit business of not. Waco Fire Department agrees about the terrible fire hazard. Again, he aggressively, came at me and belittled me in all in office. My quote needed $450 down and about $125 payments. Much hire than quote I agreed on yesterday's quote. Only reason I called back to resend updated policy. Now he redacted his offer. After agreeing to a fair offer he said nope it's $420 down and the only reason finished yesterday was that it was too close to closing time. I said,"no problem just email me the coverage letter. Now he offers nothing but a nasty business, Fire hazard, poor ethics, and just not a good person." Herman returned the phone this time said, " don't know what your issue is and poor business and if you walked in his office you would flee and run away as fast as an Olympics can run. RUN!

From the owner: Herman Bell Insurance Agency offers affordable coverage for all of your insurance needs. We work…read moreclosely with clients to find the best mix of coverage options from our long established associations with some of the best carriers available to Waco individuals, families and business owners.

Great, personable service! Seasoned representatives that always handle my claims quickly and with…read morecare!

I have used Brian Wenzel for homeowner, rental, business, and car insurance for 20+ years. I…read morehaven't had many claims, but when I've had them, he has come through. Annette and Melissa are there to answer any question you could have, and they'll respond thoroughly and promptly. State Farm is not the cheapest insurance I could buy, but they have been dependable, helpful, and fair when it mattered most. I highly recommend Brian and his team.

The Pechacek Agency worked quickly and efficiently to get my policies set up. They were very…read morethorough with explaining the details and made sure I knew exactly what I was signing up for as well as helped me to figure out exactly what I needed. I am very pleased with their service.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Waco, TX area since 1988, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Just moved my insurance on 3 cars and a wheelchair van, as well as homeowners insurance here. So…read morevery glad I did. Agent and staff friendly and efficient and made us feel comfortable. They were great. The nicest thing was the big chunk of money saved from the Farmers which we transferred from. Farmers agency could not get auto payments correct in the system..despite taking off work to sign autodraft authorization papers THREE times to get it done. Somehow, I don't think this will be an issue here at State Farm. We left happy, a fuller bank account, and insured.

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

Cathy is the most knowledgeable agent I have ever met. I have been in the insurance business for 24…read moreyears and no one compares to her!! Cathy always does what is best for the client no matter what. She is an insurance expert 100% and an impeccable human being. I highly recommend her and her staff!! They are the Best of the Best!!

From the owner: The Cathy Hammond State Farm Agent team proudly serves Waco, TX and our Good Neighbors in and…read morearound McLennan County, including Hewitt, Bellmead, and China Spring. We provide Auto, Home, Life, Health Insurance, and more throughout Texas, New Mexico, Louisiana, Oklahoma, and Arkansas. Our dedicated team works hard to provide personalized coverage to each State Farm customer we serve. Contact us or stop by our office today to get started! License #: TX-1079690, AR-4569082, LA-904700, NM-4569082, OK-3001152556

excellent customer service skills. very personable. talks in a manner that is easy to understan.read more

From the owner: Knight Enterprises has transitioned from being an independent insurance company to being a part of…read morethe Farmers Insurance family. Knight Agency offers all of the Farmers companies and multiple other carriers to ensure that your insurance needs are met to the best of our ability. Thank you

0 stars. Your excuse…read morewas "conflicting statements." My conclusion is you never intended to conduct a real investigation. My daughter was hit. The damage to her vehicle supports exactly what she reported. Your insured denied responsibility, and that was apparently all the evidence you needed. Case closed. So what exactly do you investigate? Because from where we're standing, it seems the process is simple: if your insured says, "It wasn't me," you call it conflicting information and deny the claim. Physical evidence? Ignored. Common sense? Ignored. Accountability? Nonexistent. Don't advertise fairness, integrity, or an unbiased claims process if the outcome is predetermined the moment your insured denies responsibility. This wasn't an investigation. It was a rubber-stamped denial dressed up as one. Not to mention the nearly month it took of back and forth trying to get anything resolved w/ this due to "conflicting information" which yet again means the parties do not agree to what happened so we will ignore the evidence (damage on car) and agree w/our insured. Then Keagle had the nerve to laugh when I explained to my husband that they were denying the claim and apparently this is the ins co we need to have as they ignore evidence and just side w/their insured. Way to go Home State.

Worst fraudulent business I've ever dealt with. Their additional insured hit my wifes car an their…read morestatement to me was (and I quote) " we've been unable to reach the driver and if he doesn't respond in 30 days we consider that a non compliance issue and won't cover your car" fraud fraud fraud! They should be sued out of business.