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    Kelley's Repair

    5.0 (1 review)

    Services - Kelley's Repair

    Routine automotive maintenance

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    6 years ago

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    Tommy Nix Auto Group

    Tommy Nix Auto Group

    (8 reviews)

    Big thank you to Tommy Nix and his people. We sent our daughter in who really needed a bigger…read morevehicle since she had kids and Tommy and his people REALLY helped her out. BIG THANKS for not taking advantage of a young family.

    I came here to get a routine key replacement for my Chevrolet Sonic and was very disappointed with…read moremy experience. First of all, when I made my appointment, I came in without any knowledge of the process and went to the parts department to see how it would work. They bluntly informed me that I needed to make an appointment, and belittled me for having little to no knowledge about what they were supposed to inform me of. I made my appointment, but had to reschedule it for next week due to a conflict. On the phone call, the representative talked in a very low volume, so I was not able to understand anything he was saying, and any time I would ask him to repeat something it sounded like he was upset that he had to speak up. The day of my appointment, I waited 2 hours and 15 minutes for my key to be made and was charged an excessive amount for labor fees, adding onto that, I was never provided a cost or time estimate until after the key was already completed. There was absolutely no proactive communication from the team, and when I asked for a status update at the 90-minute mark, the representative handling my service unhelpfully told me to "go over there and ask," without directing me to a specific person or desk. Overall, I would say if you expect good, or at bare minimum, mediocre communication from this dealership, nix your expectations immediately, and go somewhere else.

    Kelley's Repair - autorepair - Updated September 2026

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