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    Kelly Construction

    5.0 (1 review)

    Services - Kelly Construction

    Guest house or ADU construction

    Manufactured home construction

    Modular home construction

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    14 years ago

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    Capstone Renovations

    Capstone Renovations

    (2 reviews)

    We had Capstone Construction remodel our kitchen last summer. They took it down to the studs,…read moreinstalled recessed lighting, appliances, cabinets, flooring, tile backsplash, etc. They also remodeled a closet and installed a window in our bathroom. All the projects turned out great. I have dealt with some shady contractors in the past but Tim, the owner, is a true professional and I trust him in my home.

    I contacted Capstone regarding a basement renovation after the recent severe storms and tornado in…read moreCrown Point, Indiana. Several friends and families had recommended the company based on their positive experiences, so I reached out hoping to receive an estimate for the work needed in my home. During my initial contact, I was immediately asked whether the project would be covered by insurance. I was told that the company typically does not prefer to take on insurance-related projects because their pricing may exceed what insurance will cover. I still requested that someone visit my home, assess the basement, and provide a quote. I was informed that someone would follow up with me. Instead, I later received a text message stating that Capstone was declining the job. Because I had been referred by previous customers, I asked whether the owner could contact me directly. I was then asked by text who had referred me, and I provided the names along with photos of their recent work. The following day, I was asked to send photos of my basement and the remediation work, which I did. After that, I received another text message stating again that the company was declining the job. I was disappointed that I was never provided an opportunity to receive an in-person assessment or a written quote, and I was not able to speak directly with the owners. All communication took place through text messages. Based on the interaction, it appeared that assumptions were made about my ability or willingness to pay outside of insurance coverage before anyone discussed the project with me in detail. Unfortunately, this experience left me with concerns about the level of customer service and professionalism I received. While others may have had positive experiences with Capstone, my experience was disappointing, and I hope future customers receive clearer communication, a fair opportunity for assessment, and more professional follow-up.

    Kelly Construction - contractors - Updated August 2026

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