On April 18, 2025, I visited Sandalwood Retirement Resort with my mother to celebrate a special…read moreoccasion with my elderly grandmother. What should have been a joyful evening turned into a distressing experience due to the actions of Debbie, a care aide and owner of Grace & Integrity Senior Services. While preparing to sit at a table with staff approval, Debbie repeatedly told us we couldn't sit there, despite having no authority. When I tried to lighten the mood, she turned to my grandmother and said, "This is why no one wants to sit with you and you have no friends." Her comment was cruel, unprovoked, and shockingly unprofessional. We were shaken and chose to leave. Staff we later spoke with were kind and supportive. Debbie's behavior raises serious concerns about her fitness to provide care. She should not be permitted on Sandalwood property, and families employing Grace & Integrity deserve to know how she treats vulnerable individuals.

After reading the poor review left by a individual. I found it hard to believe. My mother in-law…read moreis under the care of Grace and Integrity. Our experiences have been all positive. Debbie is in constant contact with my wife and keeping her up to date. (We live 4 hours away). Their staff are extremely professional and show a great deal of compassion towards my mother in-law and my wife. Their services and costs are very reasonable. I would recommend this company if your looking for great services and price point. ( not to mention taking away alot of the stress that comes with looking after seniors.

I was referred to Alta Vie by my boss and I am so grateful that I was. This place has changed my…read morehealth drastically. Dr. Amanda is so amazing and really goes WAY above and beyond for her clients. She is so knowledgeable and I trust everything she tells me to do. I have been going to chiropractors for 21 years and i have never had someone be so thorough in their treatments. Dr. Anna is also so great, she is friendly and always smiling. I love going to my appts there as I always leave feeling wonderful and the ladies there are so friendly. I HIGHLY recommend this health center to ANYONE and EVERYONE because they really do care.

I'm afraid that I was disappointed in the massage. I asked for a deep tissue massage and can say…read morethe lady working on me did not really care. She was like a robot doing her procedure and that's it. I gave a tip as I know things aren't great out there. Whoever owns the company should return my payment and let the girl keep the tip. Listening improves business.....

About 4 years ago I met Sarah Jenkins when she was at her former clinic. I had an issue with my…read morelower back that I had been dealing with for almost 20 years. Long story short, Sarah isolated the root cause of the issue which was no where near my lower back! A couple of acupuncture treatments later and I have never looked back. But that's just my story. As the years have gone by, I continually run into people that know Sarah and they all speak of how serious she is about healing. Her intelligence and empathy is on another level entirely. Visit www.acupunctureinkelowna.com and book an appointment with Sarah.

I've had a wonderful experience at Soluma Therapy. From the moment you walk in, you're made to feel…read morecomfortable and completely at home. The atmosphere is warm, welcoming, and creates a space where it's easy to relax and be yourself. Danielle is kind, compassionate, and highly professional. She has a genuine way of making you feel heard and supported while providing excellent care. I truly appreciate her approach and always leave my sessions feeling better than when I arrived. I would highly recommend Soluma Therapy, and especially Danielle, to anyone looking for a welcoming environment and an exceptional therapist.

Great friendly staff. Devon is a fantastic Massage Therapist who listens and learns what…read moretreatments that you need.

The IV's at this clinic are amazing. The staff are nice, its clean and the treatments are hands…read moredown the best in the area.

I booked a vitamin IV appointment and immediately realized that I couldn't make it as it was a…read moreholiday. I called the clinic right away to cancel and was told that I would have to pay for the entire session! I had literally just booked it! I was a regular at Helix but now I will definitely go to Glo or one of the other clinics in Kelowna.

I have read some of the reviews. But I have my own opinion…read more Summerland Seniors Village is Amazing Let me explain. 1. Care Staff are Kind and Efficient also really care about our loved one. 2. Care Staff does not get enough credit, they do internally externally from some of the reviews I have read you OBVIOUSLY HAVE NEVER WORKED OR UNDERSTAND HEALTH CARE!!!!!! They are exceptional. 3. The care staff goes above and beyond, its not easy for anyone in this role but they smile stand proud, are well trained in their scope of practice and give great person centered care. 4. The quality of care is 5 star, everyone is so approachable with questions you may have. Interesting that when I phone they know exactly where my mom is. How many Care facilities can say that. 5. Quality of care from medications, taking their Blood pressure, to baths etc.. my Mom loves it there the staff and the residents. Everyone is kind. 6. They have developed an amazing culture right from the front desk, to the great social activities, the kitchen and the great menu, and never seen a problem with the statement. If I have a question they get back to me right away and, I would like to point out maybe if you take a moment and understand your statement you will ask the correct questions as they are great at explaining the statement to you. Thank you Summerland Seniors Village as I know our mom is happy, safe and getting the best care we could ever ask for. We are grateful to have our mom there. Also a big Thank-you to everyone that works in all capacities at Summerland Senior Village

Other residents and most staff are great. BUT you need to review your monthly statement as…read moreconstant mistakes (always overcharges to resident), often the bus is broken so planned outings do not take place. Staff are not that pleased with working conditions. If a staff calls in ill often they are not replaced meaning much more work expected. Staff are expected to alter their plans and at times have to do two full time shifts back to back, of course they get impatient and the residents care goes down.

Great experience, excellent care, even better than expected results, and exceptional customer…read moreservice! Knowledgeable, attentive, considerate, and effective. Highly recommended! As a RCAF Pilot and ex-engineer, extensive research led me to choose this centre for my eye surgery. Over five months after the surgery, I'm incredibly happy with the results and with the service and care I continue to receive along the way.

I spent a lot of time, like you likely have, doing research and looking at different venues that…read moreperform this procedure and was excited for the laser surgery to have better vision. It seems the vast majority of people have very good success here but my experience was not good. My results weren't good. Most disappointing was Dr. Baldasarre's dismissive demeanour when I brought my concerns to him post surgery. First the good. Clinic is very clean. There are some wonderful people there namely Emily and Brittaney who were very good at explaining the process, and doing the pre-op testing. The day of the surgery was simple and straightforward. Your concerns will disappear as the process is incredibly quick and painless. Vivid has a bit of an assembly line going on as they have a lot of patients through on surgery day but everything seemed to go as expected. They sent me home with eye protective covers and drops and a schedule for utilizing them. Check up the next day was OK. Went in and was advised things would heal over the next few months. Was excited to see how my vision would be after the goggles disappeared. Weeks and months later my vision wasn't great. Night vision now was much much worse. Signs were blurry. I couldn't read the credits at the movie theatre. Went in for follow up appointments to see what could be done and on the third appointment Dr. Baldassarre came in and was terrible to speak with. He was entirely dismissive, cut me off repeatedly while trying to tell him what my concerns were, and eventually told me that "your vision is better than before... you should be happy with that.". I left feeling disheartened and disappointed, as well as being over $4000.00 poorer for results that weren't as described. Prior to the surgery I put on some lenses at Vivid to see what my vision "should" have ended up like and that's not what I ended up with. I have a floating blind spot in my right eye now, and have had independent Optometrists check out my vision to see what's going on. The solution: Glasses and a lifetime of drops. I should have saved the money and just had a different prescription. Their 20/20 guarantee on the site isn't worth the paper it's written on. Despite my vision not improving significantly Dr. Baldassarre hasn't expressed any interest in resolving my problem. Once they have your money; you're on your own. I hope if you do go through with the surgery you have fantastic results. If you don't, I wouldn't count on this Dr. doing anything for you other than shuffling you out the door after dismissing your concerns. Will be posting this to Google as well as folks need to hear about what happens when things don't go as planned at this clinic.