The system is indeed broken. Their automatic phone menu doesn't work at all. You can't put in any…read moreinfo and it just sticks you in a loop. Don't even bother calling.

Easy to make appointments online, minimal wait when you arrive, cheerful and knowledgeable…read moreemployees, we couldn't be happier with this location! We have had to come here 4 times this past month for a variety of reasons and we never had a bad experience. Even the building and parking lot are clean and beautifully maintained. Best government facility we have ever been too.

With government office with several employees you would think that a government agency would figure…read moreout how to stagger lunch hours so that they could remain open from 12:00 to 1:00, which is typically the lunch hours for people needing to accomplish errands. Instead they close for 1 hour making it inconvenient for anyone to take care of business when they have the time available.

Friendly staf. Convenient location. Efficient. Vehicle license renewals are easy. Not like many…read moreoffices with long lines and long wait times.

Got in and out pretty quickly for a transfer of title and the reception gentleman was actually…read morereally friendly, which I didn't expect at a DMV. Using appointments is the way to go otherwise it could be an extreme wait. I came in and had an estimate of four hours for service and then I just made a quick appointment and got seen sooner. There was a really angry guy yelling at the women receptionist for some reason who caused a huge scene so that was a little fun, but I felt bad for the receptionist.

The newer way of things (since I swear it changes with each DMV and over time) is that you go into…read morean immediate line for a person who you say what you want to do and they tell you how to do it, what forms you need and instruct you with a few pro tips like, "Don't forget to sign and that that form you are holding." Unfortunately I was number 450 and they were at 396 so I was waiting over two hours to get called. Last year I helped work to Oregon getting a pollinators plate for the state which provides funds to the pollinators educational program at OHSU. I had my certificate to get my new plate (which is beautifully designed by a 16 year old Estacada student). When my number was called it was then fast and easy to get my new plates. The folks that work at this location all seem very friendly and knowledgeable. Ad it was there was a guy sitting fairly close to me. I got the impression he has sat down due to fatigue. One of the staff came over to update him. When the person trying to help was letting him know his wait time he kept interrupting her and barking at her. I was trying not to overhear but she was so kind even with his nature. I was impressed and relieved when he finally seemed to listen to her telling him she was sorry for the delay in whatever and that they were trying to get to his issue. I get it - people go in pissed off from the start so I definitely appreciate the kindness while they are trying to do their job and navigate very hostile people.

This is getting scary, i've been here enough times now that they are starting to know who i am. It…read moredoesn't even feel like a chore when i go here. and with friendly staff who have a sense of humor i find it hard to resist joking with them. If you have to take a test, be there before 3:30 in order to ensure you get to take the test. if you're retaking the test go there a little before 4 and they'll let you cut in line. if you're going to do any other things other then driving test, go there right after 4 and the wait is a matter of minutes.

One of the best experiences I have ever had getting a new license... easy to find, not too busy…read more.. and great service. I was in and out in less than 30 minutes...

Hands down the best DMV in Vancouver! Heidi was so incredibly helpful and I was in and out in ten…read moreminutes getting an enhanced license. The first time I went I didn't have all the proper paperwork and they were still so helpful. Pointed me in the right direction. I cannot recommend this DMV enough!

Had issues with a gifted truck to my son, who licensed and held title in state of Oregon. He…read morereturned to Washington and had issues obtaining license as Vancouver DOL said I was still the registered owner. Madison and other afternoon employee were able to resolve the issue, provided fantastic customer service, and took the time to properly handle the issuance of WA Plates which we walked out the door with. Fantastic employees, customer service, and knowledge of licensing issues.

Fast and friendly. They know what you need and how to help you. I recommend seeing them.read more

Actually very short wait time! I'm from a big city and just recently moved so compared to a line…read morearound the block this is very good! Only about a 5-10 minute wait

I thought they did a professional, thorough job. Theyre short staffed, like many places these…read moredays, just cant get workers. Now I showed up at the end of the month (poor planning)...i got there 10 minutes before they opened and there was already a queue of about 30 folks. I waited about 45 minutes before my number was called. I showed up to get my first OR license, having been a Washingtonian these last 62 years....I brought the recommended paperwork with me (mail with my name and new address) and my WA DL. Now the DMV website tells you that you have to take the written test, so I had even studied up, and was crestfallen when I was told that they'd rescinded this requirement, perhaps temporarily. Passed the vision test, approved the use of my sorry organs in case i get whacked, and got my pic taken and paid the fee. Great. Bonus was that my WA motorcycle endorsement transferred with no question or fuss. Oh, and they are VERY quick to point out that if you have a valid US Passport, you dont have to fiddle with the new improved ID. Good job DMV. But next time maybe I'll avoid end of month :)

I've been to a lot of DMVs across the country, I hate them. Parking was so easy, tons of street…read moreparking, appointments were easy online, walk-ins look super easy/20 min wait max. Self check in on a kiosk. They took me exactly when it was my appointment. I'm here afternoon on a Thursday. People are nice, knowledgeable and helpful. They're efficient. Even the guy next to me said that's the fastest registration he's ever done. It's clean. And downtown! Gotta say I'm impressed.

I did not catch her name, but to the woman who helped #S802 late this afternoon (blonde with nice…read morecoral nails, we think in #3), we said it then and will say it again: you are awesome! Thank you for handling all our issues so efficiently and with humor and kindness. Gratefully, the really lame people who can't keep track of paperwork.

In my experience, any interaction with a government agency is about as fun as having teeth pulled…read more However, both of my visits to the Multnomah County building, the first to apply for passports for my two baby sons, and the second to make a correction to a typo in one of them (not the fault of Mult. Co, BTW), the gentleman working window 8, whose name I have shamefully failed to note, was friendly, patient, and helpful, answer questions and ensuring that all forms were filled out properly, and all fees and required documents clearly specified. What could have been a painful, confusing process was mitigated by his professional attitude, knowledge, and patience. Many, many thanks to this gentleman!

Easy place to find. Free street parking. Parking Lot across the street.Came in with my Passport…read moreinfo in tact and whithin 5 minutes I was done and $135.00 less but im getting my Passport. Food of the world. You've been warned!