Went in to renew licenses but no walk-in is available. Instead the made appointments for us on the…read moresame day. We went back later and the process is efficient. Checked in on a kiosk and waited in the first waiting area for our numbers to be called. The staff that helped us was extremely friendly, spoke two languages. Didn't take too long since we had all documents needed. Afterwards, we moved to the second waiting area to get our photos taken. Didn't take long at all for someone to get that done and print us a temporary license. Plastic ones will be mailed.

Showed up at 8:20. Got my apt set for 10am. I was able to go do errands and come back…read more This new system is a lifesaver. No more waiting with others and it's super efficient

This DMV was very nice. Clean inside. Hardly any people. The staff was helpful and professional.read more

Easy to make appointments online, minimal wait when you arrive, cheerful and knowledgeable…read moreemployees, we couldn't be happier with this location! We have had to come here 4 times this past month for a variety of reasons and we never had a bad experience. Even the building and parking lot are clean and beautifully maintained. Best government facility we have ever been too.

Arrived and got my number at 10:22 i was behind 100 people. The line moved steadily and I left at…read more11:30. The noise was overwhelming. But the staff was courteous and efficient as possible. Plenty of seating.

It's been several years since I've had to make a trip to the Oregon DMV and I just had my best…read moreexperience ever at the Hillsboro branch They were out of appointments so I had to go in as a walk in and the place was packed when I got here on Thursday at 3pm But, to my pleasant surprise, the host asked me if I wanted to get text updates about my wait. What a great service! So I gave her my phone number and was able to wait outside in the comfort of my own car and enjoy reading my book. Their system sent me a few updates as my spot in line approached. They also provided a link to web page where I could view my wait status. That was nice since I didn't have to worry about losing my place in line while I waited outside I ended up waiting just 20 minutes (they served 11 folks in that time) and got my job done in two minutes. So I had a great experience here and especially appreciate the hard work DMV has done to serve us and minimize the pain of going to the DMV office. Kudos! :)

One of the best experiences I have ever had getting a new license... easy to find, not too busy…read more.. and great service. I was in and out in less than 30 minutes...

Hands down the best DMV in Vancouver! Heidi was so incredibly helpful and I was in and out in ten…read moreminutes getting an enhanced license. The first time I went I didn't have all the proper paperwork and they were still so helpful. Pointed me in the right direction. I cannot recommend this DMV enough!

So kind, super helpful, and we got everything we needed done. The woman who helped us took extra…read moretime to verify our car type, which was incorrect on the documents from the car seller.

I am consistently impressed with the knowledge and kindness of the people that work here. I have…read morecalled several times with questions about auto title and registration processes, and they took the time to answer them even when it sounded very busy in their shop. In person, they are equally knowledgeable and efficient, and I am so happy to go there for car license, title and related business.

I've been to a lot of DMVs across the country, I hate them. Parking was so easy, tons of street…read moreparking, appointments were easy online, walk-ins look super easy/20 min wait max. Self check in on a kiosk. They took me exactly when it was my appointment. I'm here afternoon on a Thursday. People are nice, knowledgeable and helpful. They're efficient. Even the guy next to me said that's the fastest registration he's ever done. It's clean. And downtown! Gotta say I'm impressed.

I did not catch her name, but to the woman who helped #S802 late this afternoon (blonde with nice…read morecoral nails, we think in #3), we said it then and will say it again: you are awesome! Thank you for handling all our issues so efficiently and with humor and kindness. Gratefully, the really lame people who can't keep track of paperwork.

Complete b**ch's answer the phone at this location. She asked me on the phone, to cut in line at…read morethe kiosk, told me to be rude to other customers so that I can be on time for my appointment. Then told me "that's what I would do." Well we aren't all a**holes. So some of us don't think that's right to break the rules. I would say there needs to be 2 kiosks. One for people with appointments that actually plan to be on time and one for walk-ins and mark them accordingly. The website asks us to book an appointment and be there 10 min early. But the line is for everyone. It took over an hour in the line and when I got to the kiosk to check in, my appointment lapsed and they told me to make a new appointment.

slow and messy. no seating, rude customer service. Just overall not a good experiencread more

Got in and out pretty quickly for a transfer of title and the reception gentleman was actually…read morereally friendly, which I didn't expect at a DMV. Using appointments is the way to go otherwise it could be an extreme wait. I came in and had an estimate of four hours for service and then I just made a quick appointment and got seen sooner. There was a really angry guy yelling at the women receptionist for some reason who caused a huge scene so that was a little fun, but I felt bad for the receptionist.

The newer way of things (since I swear it changes with each DMV and over time) is that you go into…read morean immediate line for a person who you say what you want to do and they tell you how to do it, what forms you need and instruct you with a few pro tips like, "Don't forget to sign and that that form you are holding." Unfortunately I was number 450 and they were at 396 so I was waiting over two hours to get called. Last year I helped work to Oregon getting a pollinators plate for the state which provides funds to the pollinators educational program at OHSU. I had my certificate to get my new plate (which is beautifully designed by a 16 year old Estacada student). When my number was called it was then fast and easy to get my new plates. The folks that work at this location all seem very friendly and knowledgeable. Ad it was there was a guy sitting fairly close to me. I got the impression he has sat down due to fatigue. One of the staff came over to update him. When the person trying to help was letting him know his wait time he kept interrupting her and barking at her. I was trying not to overhear but she was so kind even with his nature. I was impressed and relieved when he finally seemed to listen to her telling him she was sorry for the delay in whatever and that they were trying to get to his issue. I get it - people go in pissed off from the start so I definitely appreciate the kindness while they are trying to do their job and navigate very hostile people.

Orchard Auto License absolutely lived up to the great reviews…read more When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them.

Visited this Washington Department of Licensing location to register a new vehicle we recently…read morepurchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office.