We were referred to Kelson Plumbing by a friend and they came through in an instant! Our pipe was broken that went to our grinder pump and we needed it fixed quickly. Within 1 hour, they were here and it was fixed!!! Professional service at a great value! read more

Kelson Plumbing - Plumbing Near Me - Pensacola, Florida

Texted this morning and they arrived within the hour--super prompt! They quickly fixed my leaky faucet and gave helpful guidance on what repairs are needed for my shower. The service was excellent, on time, and very professional. Pricing was fair and transparent. Highly recommend for anyone needing reliable plumbing help! read more

This is the worst business I have EVER dealt with in my 61 years. They don't care about you, they don't show up when they say they will, they don't answer texts, nor phone messages. They could care less what your situation is. The technician PROMISED that if there was any problems with his work that we should just call him.......What a JOKE!!!! Never heard from that clown again. $120 to turn a wrench and said that fixed the problem......EXCEPT IT DIDN'T!!!!!!!!! If I could give you Negative 10, I would. I hope you sleep well at night you losers! read more

The very first day, Charlie told me it wasn't his job to explain anything about plumbing to homeowners. He does not like to communicate. He told me that a mechanic is not going to explain things to customers. Either the customer wants the part fixed or replaced or not. I informed Charlie that the lead Technician at the dealership had, just the previous week, spent over 30 minutes answering all of my questions. He specifically ignored many of my instructions. 1. I told him I wanted the sewer line buried at a certain depth so I would have enough drop to tie in another line in the future. Charlie buried the line as shallow as possible. 2. I told him I wanted the sewer line slab penetrations core drilled (no penetrations would have even been needed if he had buried the line at the proper depth). Good ole Charlie chiseled my brick and then did absolutely nothing to repair the gaping holes he made. His helper just covered them over with dirt and made me an amazing termite superhighway. 3. I told him I wanted "code plus best practices". Charlie gave me neither. Not a single vertical pipe was plumb. Charlie explained his "guy" (Tony) had a hard time getting the fittings straight before the glue dried. Neither Tony or Charlie should be "plumbers" if they can't make things "plumb." The vent lines above the ceiling were sloped backwards and the roof penetration was nowhere near straight - and I had to pay someone else to fix these deficiencies. Had I not caught the improperly sloped vent lines, rain water would have accumulated in the pipes instead of draining and eventually leaked; and sewer gases could have escaped into my home. Then, my new plumber discovered that Charlie had run the cold water line to the hot water side of BOTH shower valves and vice versa. That explains why the shower would not get hot. I waited six weeks to use the shower I had already paid Charlie to fix. Had to have that fixed by a real plumber as well. They also used a galvanized cap next to a brass fitting without a dielectric break. This will cause the galvanized to corrode faster. Water lines were not secured inside walls or above the ceiling. Even though I told him where the washer and dryer were going, Charlie placed the water service for the clothes washer behind the dryer. if he couldn't remember, he could have called me. But Charlie doesn't like to communicate. Oh yeah, and he failed to level my $1,500 bath tub in the bed of concrete when he placed it. One corner was 1/4" low. Had to shim up the lip which could lead to premature failure. Then, after promising me multiple times that he would be on site to finish the job before spray foam went in, he dropped the ball. Didn't show up. No phone call. No text. Crickets. Project was delayed by a week while I found someone else to finish the job. But I'm glad I did because otherwise I would not have discovered all the other mistakes he had made. Charlie Kelson is the biggest regret of my project. He needs to inspect his employee's work and make them fix things. Charlie is either incompetent or doesn't care about the quality of the work he provides. Ultimately the boss is responsible for the work and Charlie does not know how to take responsibility. read more

Quick response time and quick work. Did the work within the amount quotes. Hooked up 4 new sinks for us and changed the faucets. I'd use them again. Thanks for the work! read more

Quick and Honest. Charged what I considered a fair price to crawl under my mom's house in Milton to fix a leak. I will definitely keep Kelson Plumbing on speed dial. Thanks Charlie and crew. read more

Saturday late morning one toilet backed up. Plunged it over and over and nothing. Called and spoke to Charlie and he came right over. Like my luck always is, he came in, went to flush the dang toilet, and it flushed. I asked if he could look at our second toilet that I suspected had a tiny leak. He said it was good but the tank part was moving and should not. He tried the few keys he had in his personal truck and none fit right. He said he had the right one on his company truck and would bring it. I told him just pass by when he is in town close by. Super nice and I'd definitely call again. read more

Charlie was extremely helpful, professional and was very quick to respond. Prices were outstanding and offered military discount. Highly recommend for any plumbing needs!!!!!!! read more

When the "other guys" didn't show when they were supposed to, I called Kelsons. Charlie was done for the day and found out what my problem was and came here on his way home! Fixed my broken Main shutoff valve within an hour--and didn't charge me a small fortune either! He has my business from now on, Cannot say enough... read more

Called to get a gas insert installed in my fireplace. Charlie made an appointment and was at my house quickly. The insert was installed, tested and worked perfectly. Great response, quick install. Would use his services again. read more

I called and Charlie was at my home within 1/12 hours. Got the job done, cleaned up afterwards, and very reasonably priced. Very happy, and would definitely recommend/ use them again. read more

Charlie was fantastic. Showed up first thing in the morning and had no issue replacing the valve in my shower pipe. He also took the time to explain the pieces to me so I could understand the process. He is also a veteran of the Navy so show some support. He will be my only call for any plumbing issues. read more