To my surprise she actually followed through with sending the card FedEx to my mom within the two…read moredays! I shouldn't have had to go through what I did, but in the end she got her card as requested!

Seriously one of the rudest customer service's ever! I will be calling corporate. I can't believe…read morehow disrespectful they are. I'd never recommend anyone to bank with 5th 3rd. Once I get the chance, I will be going to PNC. If I could give a 0/5 star, I would!

The bank is in a nice area but they are very slow. Every time I go through the drive thru it's a…read moreline of cars. & I sit for over 30mins before it's my turn. It's the same when you go inside, long lines & seems like there's always someone new working which slows the process

Good people who helped me with my dad's account during a difficult time following his death.read more

Customer of The Arlington Bank since it's inception…read more The high brow " I don't know you" from the bank representative was enough to put me out for good. No community bank anymore! Terrible experience

Small bank, big value. Friendliest staff in the financial…read moresector. Got a construction loan from AB several years ago to renovate an older home. My contractor said the draws (when they go to the bank to get the next payment for work being done) were the easiest he had ever been involved with. He was going to recommend all of his renovation clients use the Arlington Bank for their ease of use and rates. When the project was done, the bank rolled the loan into a new first mortgage for us. Easy peasey. In this day and age of financial scandals, it's great to know that there is a trustworthy option right here in town.

Micro Branch so not a full service branch. Two good virtual tellers at drive thru but you can be…read moreconnected to any center in the city. Went inside for a roll of quarters and drive thru for a separate cash withdrawal. Not convenient but glad it was here.

Remember when you went into a bank and a teller was available to assist you? Or walk you through…read moresetting up a somewhat higher than average savings or money market account? This place has that! And a coin sorter in the lobby. And drive through service. I finally set up a second account here, and wished I'd done it sooner.

I was wronged and this company has severely mistreated me.Wright-Patt Credit Union I had a car…read moreloan from a private out of state seller. The bank specializes in these kinds of loans and told me they would handle everything. Almost three months into the loan and they still have not done any work to obtain the title. At best they ask vague questions just to the BMV just to make a note that they called. They literally told me they couldn't find the title and I told them numerous times what state the title was in. I ended up needing to file against them with the Ohio Attorney General's office per the BMV to get on an exception list so I can renew my tags. I was not added to the exception list and WPCU has neglected to submit the title paperwork to Ohio for me to get car plates. I had to make almost every single call to the BMV to find out next steps. I went to the BMV only to find out I was never added to the list so now I have a car that I cannot get tags for or plates because WPCU has neglected to file the necessary paperwork when they know where the title is and how to get it. They refuse to contact the Attorney General Office to request i'm added to the list to make this right. Additionally, i reported this incident to consumer affairs who regulates them. They have failed me as a consumer. I trusted them, and this contract for a car they cannot even secure at this point is baffling. The audacity to refuse to place my loan in a 0% interest deferment due to their negligence is impressive. I have told them numerous times where the title is and in what state and I have verified this information upwards of 10+ times and they fail to document it. Additionally, they have failed to even attempt to resolve this issue by filing the needed court paperwork because they say they cannot. They have POA paperwork from the previous owner so that is simply untrue. They can literally file the paperwork to secure the title. They want ME to pay the cost to secure the title from another state. Their are unwilling to come to a resolution. I feel bullied by this corporation in their half-hearted vague attempts to help and trying to gaslight me into believing it when i'm the one making all the calls and doing all the work. They didn't even know what paperwork they needed to file or how to. If you want this kind of problem by all means, open accounts and get your loans. Beware that working with this financial institution has been a complete nightmare. They will tell you they are trying to help and make half hearted efforts to make themselves look good on paper and do absolutely nothing and make you do all the work.

Not helpful at drive-through window. 20 yr customer. No help from them when withdrawing cash from…read morechecking account. Would not share withdrawal slips. Would not fill it out. Just no help

My card was hacked through the PlayStation network First Merchant fixed all my needs promptly and…read moreproperly. I STRONGLY recommend this for all your banking needs. Also, I usually would use the drive thru service but after my situation I needed to go inside and I'm so glad about it every employee that helped me was kind , courteous and truly professional. Love this bank!

Ok. I got what I wanted done and the person appointed as " concierge " was very good…read more However... I hate the changes. It's basically a kiosk building. One person to greet you and direct you to a closed small room where you have an "interactive" teller. The lady based in Whitehall was fine but I was just sad at having to scan my Id and talk to a screen. It felt so isolating. Total loss of community feel that I loved so much about Kemba. The interactive teller could not complete the transaction so back to the concierge, I went to stand behind one person. Three people were behind me. It felt like the grocery store bank of self checkout where one unfortunate employee is stuck dealing with all the customers. Very sad.

Once you have your account set up and get over the quirkiness, the benefits they provide make them…read morebetter than the bank across the street. They don't float your deposited paychecks and often have same day access. Car and home equity loans have lower rates. You can easily transfer funds between accounts to pay bills. The one annoying thing they do is offer free $1000 (garbage imo) disability insurance from an outside company so they can advertise to you for more insurance.