First time client for tax preparation services. Very happy with this firm. Explained everything to…read moreme, went over my return with me to make sure I understood everything and answered any questions and checked withholdings to make certain the right amount of taxes are being withheld. Appointment was on time, office ran on time, time use was efficient, and productive. Will be returning for next year's tax season. Thanks

Lisa prepared our tax return again this year . She answered our questions and explained everything…read moreto us . Our tax return was done and filed very promptly. Everyone I have been in contact with in that office is very knowledgeable and extremely nice and helpful. Their charges are very reasonable also. I highly recommend Lisa and Townsend Tax.

I have been using this firm for a number of years and they have prepared my annual income tax…read morereturns. Ellen explains my taxes in plain English and in ways that I can understand. I would highly recommend her. David O.

Update 9/25 Ellen followed up Friday saying our personals taxes were completed. Not filed, just…read morecompleted. Remember, we have paid our retainer, and we have paid every invoice to this point, paying them electronically day of receipt. After noting she's completed our personal returns Ellen's email turns angry. I'm deciding whether to post Ellen's response because it carries financial threats regarding our filings, and what I perceive as ultimatums. I will share the email with anyone who requests a copy, however, I will fall short of posting at this time because it is quite concerning and I have to consider long term what our options our. When I requested our Personal taxes, as well as documentation that they've been filed, Which is what I had to demand regarding our corporate taxes as well, below is one of several email responses from Ellen, again, I described another above. As a side note, regarding Ellen's message below, I asked for her to tell me what part of my review was not 100% spot on, to which she did not address. On Sep 24, 2024, at 6:39PM, Ellen V Springer, CPA espringer@springercpa.com wrote: Why should I send it to you after the way that you blasted my firm on Yelp? Why would you want anything else from me? Perhaps you would be happier with someone else doing them. So remember, Ellen has all of our personal information. We're coming up on our filing deadline, We've paid Ellen's retainer and she told us Friday she had finished our returns. This is her response. My response to Ellen came this morning, 9/25/24. Ellen, If Karen and I don't have answers by noon regarding our personal returns, I will post your response, verbatim, without hesitation. We refuse to play games with you over a matter as critical as our state and federal taxes. Your continued responses are emotionally based responses. Your responses are void of resolution. Your responses, rather, are combative, circuitous and misrepresentative of the facts. You're holding Karen and me hostage as to how you move forward? This is gravely concerning and highly unethical. Karen and I have grave concerns as to how you've responded to us in a highly threatening manner. Karen and I have grave concerns as to the context of your recent emails. Your threatening tones from your email response where you first write that you've seen my fact based review on yelp, to you feeling it necessary to put in writing "Why Should I?" There are professional and ethical concerns that Karen and I both share regarding your actions, your words, these concerns run so very deep. When we finally receive a response from you it's laden with threats? You said in an email that you completed our personal taxes last Friday. If Karen and I do not receive a copy of our personal taxes by noon today, if we do not get notice today that you have filed our personal returns by noon today, I will share this email thread and seek outside assistance for resolution. Karen and I will do what we need to do to address this ethical and professional concern. Your threats regarding the critical nature of our personal information, our state and federal considerations, are causing Karen and me great stress and undue worry as evident in the emails and calls I initiated the week of September 9. I will not address this further with you. We are at the mercy of your intentions and actions regarding our personal filings, and that is not good for Karen and me. Sent from my I phone Regards, John Grattafiori TheGrattafioriGroup.com Ellen V Springer, CPA 11:42AM (22 minutes ago) to me, Karen I just got to the office from having doctor appointments this morning and I am calling the Georgia Board of Accountancy to determine what course of action to take. With warm regards, That is her response after I requested a copy of our personal returns as well as a time stamp of the filing. I filed a complaint with this board w/o 9/16. If you are familiar with accounting firms, many, like Ellen, create a portal to share information. To this date, nothing has been uploaded into the Portal from Ellen, no update, not a thing. Remember how many communications I had for a week just asking for an update? We have already paid Ellen several thousand dollars and we are still waiting for personal returns she said we'd have by 9/11/24

Great guy. Excellent service. Will work with you to save as much as possible on your taxes.read more

Knowledgeable and so nice to work with, making it affordable too!…read morePeggy Roberts We have worked with William as a family Tac Accountant for years.

they do excellent tax work and make sure you get everything you are owed , they're employees are…read more kind and honest about your returns

When I arrived for my appointment, I waited about 30 minutes to be seen. The office is recently…read morebuilt and wry clean. They offered coffee, water and even sold snacks! My tax person was amazing - super helpful and patient. The staff primarily es hablamps espanol so you'll need to ask for someone fluent in English if you need. The prices were great and I feel confident my taxes were done accurately.

Jo was absolutely amazing! Our taxes were complicated this year with an out of state return, buying…read morea home & unemployment. Jo took the time to explain everything to us in depth and we ended up getting our highest refund yet! We will definitely be using her services again next year :)

You may find my review a little biased because a dear friend of my family works here, however I…read moreassure you it is not as I have been doing taxes here for a very long time. The building itself is located in a shopping strip right next to Battleridge Mall. The office is exactly what you would expect from a professional business service. Which in my opinion is great because when it comes to business I don't want any surprises. The person who prepared my taxes (name shall remain anonymous but she is the manager of this particular H&R) always makes sure that I am well taken care of! I have seen many a people come and go when I have been in that office, each with an expression of happiness when they leave. My own personal experience has been the same. My taxes are done with the up most diligence and priority to ensure that I will get back as much as possible. If you are in the area and need your taxes done I promise you this place will not disappoint.

As a CPA, I trust all my difficult cases to Joe and his expert team. I had a very complex case…read morewith multiple entities over multiple years and I was very impressed with how Eagle organized and analyzed the thousands of pages of documents and were always very personable and responsive. As a fellow business owner, I know you can't please all the people all of the time, but Joe sure tries very hard and he will for your case too.

It's all an online service. They don't explain how to use any of there services and will not call…read moreyou back. I have never had to pay thousands of dollars up front before any work can be done. Take my advice and steer clear of this company. They are not accountants or attorneys. They just want your money and leave you in the lerch!!!!!! Go to a certified CPA or tax attorney. I can't express enough to stay away from this business.