I wish I could recommend this florist. I chose Kenmore Village Florist because I wanted to trade with a local florist. I ordered a dozen roses (from the US) and a small box of chocolates ($150 AU) for my partner's birthday. When the roses arrived, they were completely open and wilting at the edges. When roses are fully open, they are on their way out. After three days, they were in the bin. Those roses should have been in the deep discount fridge, or have never made it our the door.
My partner took pics of the flowers on arrival. It was obvious the flowers were past. I was not happy, and I later complained via email. The florist responded that there had been a heat wave (normal for Queensland), and that care instructions were not followed.
The lack of pride in their product, and the lack of accountability is a sad way to run a business. My partner and I have decades of experience with cut flowers, and we're experienced gardeners. For the florist to imply we were to blame was insulting.
The florist did offer for us to pick out some different flowers, but we were put off by the response, and didn't bother. What I wanted was a dozen fresh flowers to arrive on my partner's birthday. read more