This review is based on my limited, yet significant experience with Kennedy Dancers, their staff, and particularly the owner/manager Diane.
Our 9 year-old daughter loves ballet, and we signed her up for the Saturday morning class for kids a couple of months ago.
Today I wanted to give my wife a break from the routine (she's the one who usually takes our daughter to the classes, and picks her up), so I volunteered for it. My wife warned me the payment for the month was due.
When I got to Kennedy Dancers, the first thing that struck me was the disgusting smell of that place. It reeks of a mix of cat urine and feet. There were quite a lot of people waiting at the reception, so I took my daughter to the small waiting room so she could get ready for the class. Again, the waiting room was dirty at best, with several types of hair on the worn down carpet and furniture (again, cats?). I thought to myself, not the place you want your kids to be going around - literally a germ nest!
Once my daughter had entered the class (which by the way as a parent you are not allowed to see), I went to the reception in order to pay the fee. The young lady at the reception (I didn't get her name) told me all payments were due by the 8th, and thus I would be assessed a $10 late payment fee. I indicated to her that the 8th was last Tuesday, and that I wasn't there last week to make the payment in advance, hoping she would understand and waive the late fee as an exception. She just responded it was policy, and that my daughter had been here for 3 months now, so we should know the policy by now. To be honest, I was a little upset by that stiffness, and I told her that even big companies such as AT&T did give a little leeway on this sort of things - and that I would have expected a little more understanding from a local business (or non-profit).
Now, I totally understand our payment was late, but it was so only by 4 days, and I had no idea one could call to make the payment on time (and honestly, I wouldn't even have - I would have just paid the week before, as we always do, only this time we were out that week). At that point, I was ready to give up and just pay the late fee - and that's when the manager, Diane, came in play.
I have to say the way Diane treated me was one of the most AGGRAVATING and INSULTING experiences I have ever been confronted to. She basically accused me of being a dominating male who was trying to bully her employee into waiving the fee, and told me (pointing fingers and all) she would not allow such behavior in her place. As I - tried - to explain myself, she went on and on about the fact that they are a non-profit, with policies, with a mortgage to pay, and so on. I just ended the conversation saying I took personal offense in her accusations, and that I felt sorry if anyone had felt bullied by my intent at reasoning with them.
In other words, at Kennedy Dancers, if you have the misfortune of contesting a fee you deem unfair and stiff, you are a dominating macho, a disgusting bully, and a bad person altogether.
Maybe Diane has had problems with men in the past and I was unfortunately paying the price for it. Maybe it was just a bad day, and maybe I just should have accepted their policy and paid the fee without protesting. I believe anyone, in the same situation, would have at least contested, said "hey, it's only 4 days, can you give me a break?", but that is not the point. The point is I would have treated a man exactly the same. The point is I was not trying to bully anyone, nor did I elevate my tone in any moment.
The point is this is NO WAY to treat your customers, and I strongly recommend anyone to look somewhere else for their dance classes.
Update: if you look at Diane's response below, you will see she claims everyone has the right to an opinion. However, when it comes to opinions criticizing her filthy dance studio and her inexcusable attitude towards a paying customer, then she cries slander. Please note she did not address at any point her attitude and her insults. But as she says, feel free to form your own opinion, based on your own experiences. There's also other (mostly mediocre) reviews of the studio that you can refer to.
However, keep in mind Diane is apparently too arrogant and proud to admit she mistreated a paying customer. Had she made an attempt to apologize, I would have maybe removed or updated this review in a more positive way. read more