Took my Polaris sportsman 570 in for an issue, they had my machine for 5 weeks with out a phone call, I always had to check in. On pick up I noticed the front compartment hinges had been snapped and as I opened the compartment it flopped forward hanging limply. I brought it to the attention of the staff and was told parts would be ordered and it fixed. Got out to the logging road to test machine. I noticed imeadeatly that all the rivits were lose and the whole body was shaking. On further inspection I noticed the plastic cap off of my rear tire was missing as well. I called the shop again only to be told that the compartment door was already broken when I dropped it off which I know for a fact was not the case because I emptied compartment of the belongings on arrival. They then tried to blame it on the last shop the machine was at, and that they had broke it first and put in the wrong bolts and when kens marine had finally opened it, it broke the other side of the hinge. This again I know was not the case as all the broken parts including the pins that are supposed to hold the door on had been gathered up and put into the compartment that I had emptied completely. Now they admit to half the guilt and said they would meet me half way. I was told that the mechanical staff where so honest yet nobody mentioned to service manager it had been broken let alone me. Good think I noticed still on their property so they couldn't blame it on myself. Now they have offered to pay half but as far as I am concerend if the machine is damaged in their care they are responsible. We will see what Polaris has to say about this. CHECK YOUR MACHINES before leaving property. read more
