Yesterday we had a memorial service for my father-in-law, Bruce D. Smith, at Burke Chapel in Warwood. From the very start the staff at Kepner made sure we were taken care of. -We live an hour and a half away, so they allowed us to make all of the arrangements without meeting in person. -They took care of everything: transporting the body, arranging military honours, making sure the obituary was printed, and even contacting the cemetery on our behalf. -Funerals and related services are expensive, but Kepner staff never tried to sell or upsell. When we changed our mind about purchasing an item, they were understanding and exceptionally kind. -The staff worked hard to helpful without being intrusive. We felt supported without feeling overrun. -We were offered guidance when we requested it, but when we didn't, we were allowed to set things up in the way that best worked for us. The freedom allowed us to work within the bounds of our grief and beliefs. -I know it seems small, but due to an illness that doesn't allow me to regulate heat/cold very well (I don't sweat, for instance), I became very warm. The staff adjusted the temperature settings without hesitation. I became comfortable and could focus on the service. -This is the 3rd service I've experienced at Kepner, though the 1st I've been involved in organizing. The quality and compassion are consistently high. We have even had a beloved pet cremated through Kepner, and that, too, was an experience of the same caliber. We are very thankful for the care, respect, and compassion shown to my father-in-law, to us, and to those who came for the service. It was a hard time made easier by people who really cared. read more

This is the funeral home my parents chose, they passed 10 years apart. When my mother passed, everything seemed to be going smoothly with the arrangements. They are nice people. When the obituary came out, the wrong donation foundation was listed. Some random foundation received donations. My mother looked beautiful at the viewing, makeup and hair were perfect. However, very noticeable was the fact they did not put the bra I gave them on my big busted mother. She would have been mortified! Too late to rectify that at the showing. When my father passed, the employee handling the arrangements kept saying is how he was retiring soon and all the plans he had. When the obituary came out, they failed to acknowledge that he was a veteran. I stressed this at our meeting, it was a very important aspect. Names in the obit were not listed correctly. My father was cremated, we informed that the cremains may not make it back in the 2 days until the service. Thankfully, they did. These were 2 different employees 10 years apart, not satisfied by either. read more