Texted to see if they had an X-ray assay device. They promptly answered 'Yes, stop by'…read more I stopped by 4 hours later, at 4:15 during their posted business hours. (Closing time 5:30) They were closed. Locked up. Nobody home. 30 minute drive each way. Bummer Dudes. Won't be back.

They are very friendly and courteous. I came in to sell some jewelry and they gave me a fair price…read more I highly recommend if you are looking for a honest and nice place to buy of sell also they do a great job fixing your jewelry too.

Kyah Puente was so helpful! I had a watch that broke and she was able to fix it on the spot. I…read moreoffered to pay, but she waved it off -- what a wonderful gesture. I'm grateful!

What a great store - my granddaughter had a ring stuck on her finger and the staff immediately…read morewelcomed us and expertly removed the ring swiftly and without charging us. We purchased a bracelet in gratitude for their expertise, and highly recommend this store for its kind and expert service, as well as what appeared to be an extensive selection of high quality jewelry.

We've always had great experiences at Engels Jewelry. They are helpful, fair, and really know…read moretheir stuff--whether it is a new purchase or a repair.

I have had nothing but excellent service from Engels for several purchases including jewelry design…read moreand repairs. Each time I have been so excited by the finished product as well as the communication along the way. I highly recommend them. As a matter of fact, I'm on my way there now for yet another "project." :-)

I took a family member's vintage watch, not a fancy one, in to have it cleaned. I found Mr Medawar…read moreto be patronizing at the time and was astounded at what he charged me to clean a watch, over $1,000. When I picked it up, he told me (patronizingly again) that he'd spent far more time working on it than he'd expected, and what a favor he was doing for me by not charging more than the original estimate. A couple of weeks ago, same watch started running fast, but after my initial experience at Phillipe Medwar, I was not going back to him for repair. I took it to another certified watchmaker who told me my watch had been oiled with some cheap gunk used by jewelers when they don't want to take it apart to give it real service. He said this gunk was the butt of jokes among watch repairers. He cleaned it (for real this time) for *$150*. Interestingly, the second watchmaker had been offered a job by one of the Medawars after he graduated from his program and he decided not to take it based on his interaction with them. He went on to own two jewelry stores of his own in central Michigan. So he seems pretty legit. I concur with other reviewers who mentioned Mr. Medawar's ego. That and the way he spoke to me as if I was an idiot had already convinced me I would never go back. My now perfectly working watch with the $150 cleaning confirms it.

Where do I start? Philippe is a talented jeweler; one who's obviously spent years perfecting his…read morecraft and creating a line of jewelry that delights! My fiancé purchased a diamond and Phillippe ordered a special box for it. The surprise proposal was perfect and I was delighted that it came with the opportunity to custom design a ring with Phillippe! He was friendly and warm. He really listened to my thoughts as we looked through his styles and we quickly narrowed down what direction I wanted. The ring took three weeks, but was SO worth the wait. I'm getting endless compliments and I find myself meditating regularly because I'm so entranced when the sun or any light hits it. The ring feels so ME! Prices here are not cheap and you cannot just walk in and shop. You must set up an appointment first. This is because they only sell a certain caliber of diamond and the settings are engineered and created in house. They only have a small handful of settings that are prong. All of Phillippe's bezeled and tension settings are a work of ART. People must understand how this is different from the average jewelers everyone recognizes the name of. His work is meant to be cherished and family heirlooms. His business is clean and his staff is courteous. 10000/10!

Honey Jewelry Co is a new, locally-owned jewelry store on Cherry Street. I've been watching the…read morebuilding and their Instagram account and stopped in to browse recently and ended up chatting with the owner and the employees. The owner Nick and his wife started Honey Jewelry Co in San Diego and decided to bring their business to Grand Rapids. The shop itself is cozy, modern, and beautiful, and all the jewelry is so pretty! I loved looking at all the different styles of rings and other pieces. The girls working were super helpful, knowledgeable, and very sweet. I asked for some information and tips on how to start looking or shopping for engagement rings, and they were great at helping guide me on how the process usually works. While the options available were all beautiful, you can also work with Honey to create something unique and custom, which is really cool. They offer lab grown diamonds as well as earth mined diamonds. If you're looking for something special, definitely check out Honey Jewelry!

I've heard 'good things' about this new jewelry store in East Hills and had been looking for an…read moreexcuse to check it out. After receiving a watch for Christmas I called to see if they could take links out (it's too large) and have this be my reason for 'popping in' and finally checking the place out. Over the phone I spoke with someone who had to check with what I expect was the manager who I could overhear say, 'we usually tell them no.' She was extremely nice and told me, 'we don't do that here.' I completely understand but again hoped for this to be my excuse to be introduced. Missed opportunity :(

Friendly, Helpful, Courteous. I had a hard time finding…read moresomeone who could repair a piece of jewelry. It was not a big job, simple repair of a not very expensive but very meaningful piece of jewelry. I believe it was a son that I worked with. He was very very nice and did not ask me why I would want such a simple piece of jewelry repaired and did not try to sell me something else. I was able to pick up item the next day. They did a beautiful job! I now have a jeweler, and they have a repeat customer.

Mark is the best! After going to other local jewelers in the area, I'll never go anywhere else!…read moreMark is honest & fair!

For years (30) I have always sent my Tiffany watch back to the store for battery replacement. Such…read morea pain in the butt and expensive. I found this company offering same day, actually same hour service ( did it in five minutes) and charged me $20. So freaky fast, and I got a Twix bar with my receipt!!! Ha. I will be back.

1 Star Terrible…read moreexperience. I will not be returning. I brought my Omega Seamaster in for a helium escape valve/crown repair or replacement. Shlomo, the owner, told me the watch would be ready within one week. Two weeks later, Beth called and told me they had ordered the wrong part and would need another week. Then, oddly enough, she called me the very next day and said the watch was ready. When I went to pick it up, I was immediately pressured to pay before I was even given a chance to properly inspect the watch. I asked them to slow down because I wanted to make sure I was paying for the repair we had actually agreed upon. When I inspected the watch, the helium crown came right back off. What I found particularly frustrating was that, instead of acknowledging that the repair needed to be addressed, they challenged me as the owner of the watch and told me that I was unscrewing the crown too much. I know how I had been handling my own watch, so I found it very disappointing to have the problem attributed to me rather than simply addressing the fact that the crown had come off. I made it very clear that I wasn't trying to give anyone a hard time. I simply wanted to make sure I was paying for what we had agreed to, and I told them that I wanted to do good business and resolve the situation fairly. Rather than escalating the matter, I asked them to fix the watch and told them I was willing to give them additional time to do the repair properly. They apologized, and I left. Another two weeks passed before I was finally told the watch was ready again. I returned the following day, but Shlomo wasn't even there. Once again, before I could finish inspecting the watch, Beth was already pressuring me to make the payment. At this point, I just wanted my watch back so I could take it to an actual Omega dealership and have it properly inspected. I paid the amount we had agreed upon and left. As of writing this review, I honestly don't even know whether the watch has actually been repaired properly. Beth told me that it should be and that Shlomo had tested it to make sure everything was correct, but after my previous experience with the repair, I don't feel comfortable taking that at face value. I plan to have the watch inspected by an Omega dealership to determine whether the repair was actually completed correctly. My issue was never about refusing to pay or trying to give anyone a hard time. I was patient, reasonable, and gave them multiple opportunities to make things right. I simply wanted the agreed-upon repair completed properly and the opportunity to inspect the watch before paying. If you're trusting a business with an expensive watch, you expect professional workmanship, clear communication, and to be treated with respect when something goes wrong. Unfortunately, that was not my experience here. I will not be returning.

LOVE this jewelry shop and the employees. I cannot remember her name, but an employee was so…read morepatient with me (and my boyfriend) when I took a long time and wanted to try on quite a few things. She unlocked ton of cases and happily answered our questions. Sometimes, at other stores, I feel like I am bothering employees when I ask them to open cases so I can browse, but I did not feel that way when I was shopping here! I ended up getting a beautiful new ring at a reasonable price, and after I left the store, my boyfriend and I walked two blocks in the POURING rain (we were absolutely soaked) back to our car. After we got in the car, that same employees was knocking on my window and holding an item of mine that I had accidentally forgotten on the counter when I set my things down. She actually ran after me for two blocks to make sure I got it back! I felt so bad because she was also soaked, but I am very thankful she took the time/energy to run after me. She was so friendly and definitely went above and beyond.

I recently visited Holland. I wished I lived there. The citizens are definitely proud of their city…read moreand it shows. It's worth the visit. There are small hotels on the main street. While there I shopped at Silver Fox Jewelry. Kim, the owner was a joy to meet. You must stop there. Eclectic and unique jewelry awaits you. Prices are reasonable. I look forward to returning.