The levels of professionalism, courtesy, and even just competence at KJMC have really gone downhill in the last couple of months. I saw Smiley Crane for an infection on my face and she prescribed me one set of antibiotics, then when that didn't help much, she prescribed a stronger set. I wish she had prescribed the stronger one first instead of wasting my time and money. After a MONTH of me looking like the Phantom of the Opera, she finally decided to tell me to use a cold compress. EVERY time I went to get my face checked out, I would say it hadn't improved, and she would say, "I think it looks better, but that might be wishful thinking! Huh huh!" My disfigurement isn't funny to me and it shouldn't have been for her. I organised a 10am appointment for a second opinion from Victoria Nguy and was told she was running late. At 11am I gave up and went home. I rescheduled it for after my 3pm Pfizer jab. I returned at 3pm for my jab and was told that Pfizer doesn't become available til 3:20pm, and also that my jab was scheduled for 4pm, even though the text message and email I'd received both stated 3pm. So I spent a second hour that day waiting around through no fault of my own. Victoria did deign to see me and gave no apology for not seeing me that morning. As a final slap in the face, she tried to charge me $85, even though I have a pensioner concession card and have never been charged for appointments there in the year that I'd been seeing Smiley. In addition, every aspect of organising the jab required five staff members giving me contradictory information, which caused me extreme stress. At one point Smiley said I was automatically eligible for Pfizer because I am under fifty years old, which is patently false. Apparently my body became ready four years ago to stop taking one of my medications, but she didn't feel like telling me this until now. She even told a specialist that I was still using another medication that she knew I had stopped taking six months ago. My face has still not improved. I can't take it anymore and I'll have to find a new doctor now, which is sad. read more