I was holding off until I visited at this bank at third or fourth time. Well the time has come and…read moregone. I have visited this bank at least six times to make my mortgage payments. I have yet to be greeted as I walk in the door, I have yet to be treated like someone that is a great customer. I try to do everything online but occasionally I have to go into the branch. I went in with full intentions to open an account today, and the person helping me acted like he could not care less. When I did make my mortgage payment they printed something off that I could've made on my computer and when I pressed for a actual bank receipt they acted like I was asking for their firstborn child. What a mess. Clean up your customer service! You guys need to spend more time on training people on customer service skills. You lost an account today.

Very friendly, amazing service. The staff was bright and helpful. There willingness to help was…read moregreat! I recommend this bank to anyone.

You hear of racial profiling? I cringe when I have to deal with some of these tellers. Every time…read moreI've been questioned if I know what the password is that my wife setup...EVERY TIME! Even when depositing money into my account! I ask my wife if they've ever ask her, she relied, no never had issue. I ask why do they always ask for a password? Here is the dumbest answer I got. Teller tells me some people might have picked up my bank card off the floor and they may want to know how much money is in my account...ok, but I'm depositing money into my bank account! My wife had setup the account cause I was deployed. I'm done with this bank in Safeway! Never using them again! These ppl act as if I work for them!

This is the biggest SCAM ever committed against a consumer. I use the term consumer because I have…read moreNEVER been a customer of TWINSTAR. They have placed erroneous remarks on my credit report for 4 years even though I have never had an account with Twinstar. Now they are trying to collect on a loan that never... NEVER existed. It was never issued. There was never a loan application. There were never funds distributed. There was never a payment made on this fictitious loan. Only inaccurate reporting to the credit bureaus. This is absolutely insane. DO NOT TRUST THIS COMPANY!!! You cannot believe how time consuming and expensive it is to fight this type of thing. It is a crazy surreal experience which makes you realize how little control you have regarding your personal information in the information age.

Helpful Teller explained everything with honesty and integrity I was vers impressed. I would…read morerecommandé this bank

One of the best locations!! I've been a member with timberland for more than two years , I am…read moreextremely satisfied. Every time I go into this location, All ladies are very greeting and welcoming. when entering all staff members are very kind and respectful towards costumers. Fast and reliable service!! I love how welcoming and warm their working environment is Thank You to all nice caring staff !!

I like the staff that works in the bank. I have always had good service with this branch. It makes…read moreme mad that the corporate head or whoever came up with the idea to consolidate with the Grand Mound branch and now Tenino will not have a bank anymore.

I like this credit union. I always banked with the big banks, and thought that waiting in line and…read morehaving my mailbox pile with crap. I researched which banking institutions would have the least marketing, and I found Olympia Credit Union. I have never waited in line, can use any credit union atm, and the people are nice. They have good customer service. If you want a small personal bank this is it.

Everyone in the office was super friendly, professional and just fun to be around. Great…read moreexperience

Went in to pay off my roof loan yesterday and was charged more then agreed upon in the loan…read moredocument for them to lift the lien on my house. Beware borrowing from this bank even if your roofer recommends them. They would not agree to the figure on the loan documents even when I called their customer service department later. I have filed a complaint against them with the CFPB to investigate. Also the teller failed to return $10 in change until after I pointed out that they still owed me $10. In fairness the teller might have caught the mistake before I walked out the door but I would recommend everyone double check their own transactions before leaving this branch.