As we got off the ferry to Lugano, right across the street is the tourist office. So in we went,…read moreand happy we were. The lady in the office spoke great English, immediately understanding our interests and limited time in Lugano. She pulled out English writeups on major sites, marked them on a map, and did everything she could to help us. Fabulous friendly attitude. Definitely worth a few minutes to get good guidance.

The luggage storage place is close to the centre train station, about six minutes walk away. They…read morehave hourly and daily rate for different size of boxes. You pay by credit card and will receive an unlock code instantly. You're allowed to open the box during your reserved time spots, and just make sure to choose the right category of either organize your luggage half way or cease the lease. Make sure to close the door once you finish collecting luggages, otherwise there might be €30 penalty charge. It costs €22.99 for a whole day up to 24 hrs to rent the large box, which can accommodate two carryon sized luggages and two backpacks. It's generally safe and convenient, I would recommend the service here, if you plan a whole day or a few hours to explore before your departure train.

Easy to use and prebook online. We ended up going over our time limit, but this just automatically…read moreadded a charge and we didn't need to go back to update. Great experience

Impersonal budget hotel with inflated third party prices asking you to conserve and be quiet at…read moreevery corner. Room was clean, mattresses were cheap, overly firm, but fine. Heating and air conditioning cannot be adjusted at all except to turn on or off. The room is set to a balmy 24 C/ 76 F so we were quite hot and slept without the comforters most of the evening. Breakfast is not included and we didn't pay for it, opting for a nearby bakery instead as the value didn't seem worth the offering for a family.

We went to Milano for a few days to catch an Inter's game and a friend suggested this hotel, near…read morethe Central Station. Some other friends and also we read in online reviews, were less convinced about this people due to the safety of the area around the station and the fact that this is part of huge hotel chain and the rooms are small. As far as I am concerned all these worries people had seemed out of placed and unnecessary. There was no safety issue whatsoever in the streets; right outside the station there are often groups of young immigrants spending time together, but we weren't bothered at all. We walked with no problem around the hotel, to the metro and toward the center also in the evening, so relax, it's fine; just use the same common sense you use all the times. The hotel: well, it is a bit small, but it's an Italian hotel, not an American hotel, so lobby is small but service was courteous and with no hiccups; room is not huge but it's all we needed and clean. Plus, let's face, if you are in Milan, how much time are you going to spend in the room?? Our experience was just very good and the location is perfect, a short walk to station and metro. Also, if you don't want/need to go far, from the hotel to the Station there are several good restaurants to stop by. Some told me they are expensive because of the location, but although I am Italian, I live in Florida, so to me those prices were extremely good. We will be back to this location, hopefully this year!

There are 300+ reviews on google commending the hotel as a four star hotel. I agree as well. The…read morerooms are clean. Breakfast is plentiful. They offer the ability for you to boil your own egg, they have an assortment of yogurt and toppings. There's various tea flavors. They have a small but apt bread selection. They have fresh fruit and also fruit juice. There is buttons in the room for winding up the window blinds and various light fixtures to isolate light so one can still read and do things while the significant other sleeps. The only thing I was not too pleased about was the grime and yellowing off the crevices in the bathtub and that the overhead shower head was hard to manage especially if one did not plan to wash his/her hair that night. The bathroom overall was opt. They provide the one use flipflops, enough towels, and the basic shower gels and such and also shoe polish! They have a luggage storage for you as well so you can wander about without carrying your stuff with you at no extra cost. The service tourist tax is 5 euros i believe. Transportation is at the next block. However, the other main trains to get to the airport is about 10 minutes walking. would come back again

We stayed at Hotel d'Este in Milan when visiting with our daughter last year in June. She was…read morestudying at Bocconi University which is nearby. This was our first vacation in Italy. The hotel has a beautifully decorated and spacious lobby. We stayed for 3 nights at the beginning of our trip and 2 nights at the end of our trip. So we ended up staying in two different rooms. Both rooms were very clean and comfortable. The rooms looked newly remodeled. It was very hot outside that week and the air conditioning kept our room comfortably cool. The first room faced the street and had an interesting street view. Even with facing the street, it was a very quiet room. The only drawback was that the wi-fi in this room only worked if we stood right next to the entry door to the room, but we managed so it wasn't a problem. Our second room that we stayed in at the end of the trip faced the back of the hotel and was a larger room with no wi-fi issues in this room. The front desk staff offered to keep our extra luggage in storage at the hotel while we traveled to other cities mid-week. The free breakfast buffet which was provided at the hotel every morning was fantastic!!! It included prosciutto, cheese, assorted croissants, fresh fruit, assorted juices and much more. It was the best breakfast that we ate while we were in Italy. A nice waiter, named Maximillan, realized that I liked 2 lattes with my breakfast each morning, and always came back to my table to ask if I was ready for my second latte. All of the staff at the hotel were very friendly and helpful. Most of them spoke excellent English and were eager to help if we needed anything. I highly recommend that you stay here when you visit Milan.