I've had Key Mgmt manage my property in Glendale for the last few years and they've been the best firm I've worked with since owning investment properties. Team was always professional and communicated well whenever there were issues with tenants or the property. Since I currently work in property management, I know what a headache it can be at times, and I've never had a bad experience with the Key team. read more

Worst property management company I have ever experienced. Second year in a row my AC has gone out and they refuse to even return a call about it. The first year it took them five days in the middle of summer to get someone to even come and look at it. Now this year it is out again and the " maintenance man" Joe won't even return a call. They pawn you off on home warranty people that do not return calls. So now it's 114 degrees and I'm shit out of luck again. Hands down the worst. My rent is there every month on time but when you need them they are nowhere to be found Rent somewhere else!!!!!!!!!!!!!!!!! read more

Worst management company I've ever rented from. My roof was blown off over 4 months ago and they haven't even started to get it fixed. read more

Key Management Company - This is my patio / part of the house roof.....laying in my yard for 4 months now. - Property Management Near Me - Glendale, Arizona

I have rented homes from Key Management several times. The homes are always clean and ready to move in. I love working with the staff. They are always accommodating and always taken care of whatever we needed fixed. I would highly recommend them for any of your rental needs. read more

I rented a home from Key Management for 4 years. I was never once late with the rent. When I moved, I contacted them, as required, to do an inspection. When the inspector came out, I was still cleaning, so he said he would contact me before the 1st, to re-schedule, but never did. The 1st was a Saturday, the house was completely empty and cleaned. I called, and texted the property inspector several times with no response. I was finally able to reach him at their office (which is closed on weekends) on Monday morning as soon as they started answering the phones. He told me he doesn't answer his phone on weekends as it is his "family time". OK. Fine. I get that. However, when my deposit was returned, they charged me 2 days rent....the 1st & 2nd. I don't see how this can be legal, when I was not able to reach them, and their office was closed - and he never re-scheduled with me as he said he would. They also charged me for a shower curtain rod that was not there when I moved in. I purchased my own at the Dollar Store and would have been happy to do the same again, rather than pay $25. I find this completely lacking integrity, and unethical. I wrote, asking for a refund or at the very least a response. To date (over a month later) I have received neither. Kathleen Hansen read more

If you need an answer quickly to lease a property this IS not the place to do business with. Rude and uncaring as they get is Key Management. Will never look at a property they manage, nor would I ever want them to manage a property I needed managed. read more

Best property management company in the Valley! I have been working with Key Management for nine years and they have managed seven rental properties for me. They were recommended to me by my RE Agent nine years ago as the best property management company in the Valley. That agent is one of the top 3% of all agents in Maricopa County. Key has been an outstanding partner in my real estate investments. They provide services that include property maintenance, listing, HOA interface, home warranty insurance claims, accounting for tax purposes, and most of all, getting quality tenants. In several of these rental units, we have had the same tenants since we first listed the properties after their acquisition. Key handles all the tenant questions and problems. They have a person dedicated to handling only HOA issues, another who just handles the listings and another person who does a remarkable job in vetting the prospective tenants by doing an extensive background check on all applicants. We don't get bad or problem tenants! Their vetting process is thorough and incredibly detailed! I have made extensive use of their free market analysis service. They do a market analysis on all properties to assure that the rental rates are at current market levels with competing homes in the area. We have also used Key's market analysis service when buying new properties. Before shopping for a new rental, we use this market analysis service to first determine the neighborhoods where the homes are renting the quickest and for the highest amounts. Only then, do we start the search process to find available properties. In this way, we know that once acquired, the property will rent quickly and we are confident when making an acquisition that the R.O.I. will meet our goals. Key manages a large enough number of properties that they have easy and quick access to ancillary service providers such as plumbers, landscapers, painters, handyman services, electricians and flooring contractors. When such services are needed, Key gets the quotes, handles the scheduling, manages/inspects the work, and pays the invoices. Their monthly cash flow statements detail all rental income, expenses, taxes, HOA fees and home warranty insurance payments. At year's end, an annual summary is provided which goes directly to my CPA for income tax preparation. Because of Key Management, I have a worry free, financially rewarding and totally dependable investment portfolio. From my perspective as a landlord, Key does all the heavy lifting and I see the results in my monthly bank statements! If it were not for Key, and trying to manage seven properties by myself, I simply wouldn't do it! Key Management is staffed by excellent people who are experts at doing their jobs. They are responsive (when you call Key, you get to talk to a real person who can handle your issue), pleasant and who really strive to make the job of property ownership as worry free and effortless as possible. Key was recommended to my by one of the best RE Agents in the Valley, and I have recommended Key to friends of mine who have purchased multiple rental units here as well. We have all received service that has far exceeded our expectations. Key has grown to be one of our most trusted and dependable advisers in our real estate investing endeavors. I can't recommend Key Management highly enough! They provide valuable service far in excess of their low management fees! Key is a great investment and if anyone is looking to develop a rental property investment portfolio, I would recommend starting with Key, then, form a team between the RE Agent, the investor, and Key Management. This will result in a profitable investment that is worry free and trouble free. Key has been the reason my RE portfolio has provided me with a significantly impressive R.O.I. and highly positive cash flow for the last nine years! read more

These guys are crooks. I rented the house and it was filthy upon move in. Bad patches on the walls, holes, yard was full of weeds and a wreck. Had to clean the whole darn thing before moving in. AC went out in the middle of the AZ summer, and they thought it would be nice to just let me and my dog roast for a week in the house, refusing to pay for a hotel. Finally got very upset after various calls and they had someone come in to get it fixed in 5 days instead. Now that I've moved out and left the place in much better condition than move in, they are trying to charge me for a toilet water ring (come on, sitting water in AZ... that's going to happen), badly patched walls that they did, weeds that grew after move out because I paid a landscaper before I handed in the keys... and cleaning the oven and a fan blade- to the tune of over $600? Totally ridiculous. I was never once late with rent, and it's in better shape and much cleaner than when I moved in, and this is how they treat me. read more

DONT DO IT!!! I used Key Mgmt from 2009-2011 as a RENTER, moving from MN. Carpets were filthy. They assured me would be clean upon occupancy. NOT! Arrived with moving truck to filthy carpets which I had to have cleaned and submit for reimbursement. Very, very poor communication. Used Key Mgmt 2014 as owner. Poor, poor communication with lies and politically correct responses. Once contract signed, service ends. NOTHING but problems, lies and frustrations. Selling house, done with Key. TerriAnne (Terri), Alison, Lilly, Vinny. Remember those names and RUN...!!!! Seriously! They are paid 10% of monthly rent for nothing in return. Be prepared to be your own Property Manager if you choose this company. read more

My move in was a disaster with a filthy and broken home. I had to place several work orders to get the house up to living standards and had to fight for basic things. There's still filth on the ceiling in many rooms and unfixed items. The latest disaster is their request to unlawfully enter my property every 6 months and take photos. As a renter who pays well in advance and follows all regulations I find this treatment to be unethical and unwarranted. I regret using this company as I came from out of a state. Only thing good about this company is the ability to pay online. Workmen come in and they leave pieces of the ceiling scattered in my kitchen and almost left exposed wires on a light fixture in the kitchen. I recorded the entire house when I moved in and the filth their workers left along with the light fixture which was going to be a fire hazard. read more

Key Management Co is unprofessional and dishonest. We lived at one of their residents for 18 months. Upon moving in the house was very dirty and was obvious it had not been cleaned. Fast forward to our move out date and getting back our security deposit. Key Management charged us a $200 cleaning fee for normal wear and tear items. A few missing light bulbs, dust on the ac filter vent and dust on base boards. After numerous emails and attempts to get out money back they would not. They are very dishonest and if you decided to go with this company make sure read other peoples reviews. Beware!!!! read more

I love the people i deal with at key mnmt. The only wait i have is when they need to contact the owner, who is out of state. Never have to wait long though. They have been great with us. I have been dealing with them for well over 6 years and i love them. Never experienced any of the problems mentioned in other comments. We moved once and got our whole deposit back. All companies have up to 45 days to send deposits back (could be 30 days). We wanted to move back to the same house, and we did (luckily it was available). I would never use another company, or rent from a relative again. It has a lot to do with how you speak to them, in my opinion. I have never had a problem. read more

Key Management is a company that I have used for close to 15-years, and they work hard for both the renter of a property, and the owner of those properties. I would highly recommend them for your rental needs. read more

My experience with Key Management has been over many years. When it comes to assistance with my property, whether it is getting it ready for a new tenant or maintenance issues they are right there to help in a timely manner and have on many occasions gone above and beyond. They have taken very good care of our property. Communication is always prompt. They always act in a professional, ethical, and knowledgeable manner. Everyone at Key Management have always been friendly, fair and very helpful. I highly recommend Key Management. read more

When we found a house on the market in our price rage within the area we wanted to live we were super excited and immediately put an application in with an earnest deposit well above the asking to prove how serious we were. We were of course approved and the rent was raised by $200. When we asked why it was different they told us that it was a typo. Lol. Whatever. We didn't stay our whole lease but we complied and paid re-listing fees and paid the rent until the house was rented again. When we moved in the house wasn't a total mess but it wasn't clean. There were dead scorpions and roaches all over the place. The grout in the bathrooms and mold in the shower. When we left we spent a day cleaning. The house was left in better condition then when we had moved in. They charged us for things that were listed on our move in sheet and then even added a few things such as general wipe down charging $355. They charged us $245 for yard maintenance (the yard is dirt except a patch of grass on the side of the house) and even charged us to re key their house. Lol. I have NEVER heard of being charged $110 to re key ANYTHING and I manage a restaurant with a whole lot of locks. Of our $1500 they raped us down to $600. I should have known when I read the part of the lease that reads, "no one is trying to screw you." Hahaha!! By the way. Their office is miserable and 2 of their employees told us this is a horrible place to work. But that's just hear say so let's stick to the facts. I have NEVER not had a deposit refunded to me nearly in full and now realize that this company does want to screw you. If you can avoid it then stay away. It's bad business to screw people over. We were really counting on more of our deposit coming back to do to how clean we left the house and complied with all requests. We broke our lease, by the way, after we had to make several police reports on the neighbors for things from breaking in and damaging our stuff to harassment and assault. Guess the gays weren't liked by the neighbors or this company. read more

The best advice I can give is STAY AWAY! As a former tenant I can vouch that these are by far the worse landlords ever. A bunch of snakes that will do anything, even lie in court to get money from you. They charged me $400 plus court fees ($4,265) just to take the garbage cans out to the curb. Save yourself, your credit,and your money. Rent from another company! Oh and not to mention the whole week I had to wait for them to fix the A/C unit in the middle of summer! read more

Worst Management Company I have ever seen. Complete incompetence in every area. Whatever you do, stay FAR away from this company. Fails to end leases on time, and when they do send them, they are incorrect. Slow to respond to maintenance requests. Just today, I came home to an 85* house. Their maintenance person (Joe) said the earliest they could get someone out is 11am - 3pm tomorrow. When I asked a question about it, he said he did not have the answer. I asked him if he could call someone and get the answer. He laughed and said "No, the office is closed". I asked if he had is boss' cell phone number. He said "yes, but I am not going to bother him". WOW.. what professionalism!! Never EVER do business with Key Management!! read more

My experience with Key was very, very positive! Alison always took great care of me and my property. I'm an empty nester who couldn't afford to sell my house in the current market. They were very quick to respond to correspondence and tenant repair requests and explained thoroughly to me and to my tenants the terms of our lease agreement. They all have behaved ethically and professionally during the entire course of our business relationship. I can recommend them with complete confidence! read more

I'm happy they listened to me and reviewed my move out checklist and refunded me for a dispute I had on move out. Very professional. Thank you! read more

Seriously, if I could give less than 1 star I would. My home has been without a working freezer for two weeks, the shower door won't close (been repaired before), the front door light shorts out every 2 weeks, the toilet runs everytime I flush and George won't fix anything. They certainly take my money without question but this $1500.00 rental is a piece of poorly cared for garbage. Do not rent from Key Management, live in your car... it would be less hassle. read more

do not use these people for rental property!!!!!!! run as fast as you can in the other direction! they rent houses for top dollar that are 1. not clean - including pet urine in the carpet 2. toilets don't work 3. maintenance does not respond 4. they do not disclose all information or communicate 5. they are unbelievably rude to their tenants! i can't believe people can run a business like this. constant issues and they are not willing to fix anything or take responsibility for anything. they will take your money and then do absolutely nothing but treat you rude. there have got to be a million better places for rentals. read more

Awful management company who has taken me to collections and charged $4,600 for paint and carpet cleaning. ..I gave ample notice and paid each month. They never cleaned the trashy backyard or fixed plumbing but were quick to get a judgement placed on me and give me no type of notification. This is not a company I would ever recommend, and I will be seeking legal services over fraudulent charges. read more

This place was horrible. Do not come here. They charged our refundable security deposit for things that we never had in the first place. Not only that but blew the cost out of the water. What bathtub plug costs 40 dollars! None, even the mechanical built-in ones are $10 at home depot. They charged us for things that were there when I left, such as the rods for the blinds... which worked. This is a place to rip you off and take as MUCH money as they can. I spent 3 days cleaning that place top to bottom and making sure all of the things were in order... they will just keep ripping others off for as long as they get away with it! Keep away from them. read more

Felt the Need to write this review, as we feel we have been treated wrongly and feel many have probably been taken advantage of also.I have never been so disappointed with this management company and I wanted to alert all potential renters as well as current renters. So we stayed at a rental off of 35th ave & Libby St. We were there for 2 yrs. Really older 3/2 home with nothing spectacular about it. Move out date 5/31/14. We put in our move out letter 4/28/14. Had carpet professionally cleaned 5/31/14 and cleaned that house from top to bottom!!! Returned keys that night into their drop box and felt great as we left that home move in ready for someone else.We left that house better than when we first entered that rental. So here's where it all started. We entered that rental with a security deposit of 895. We called Monday morning 6/2/14 to let them know we returned the keys( AS WELL AS PICTURES,CARPET RECEIPT ,FORWARDING ADDRESS) and we inquired about our security deposit and they said our security deposit would take 14 business days to get back to us. So we figured 6/19/14. Now I called 6/18/14 just to see how it was coming and "Andrea" said it was in accounting. Now its 6/26/14 called and spoke to a "George" and he stated that our check had been cut ALREADY and that a deduction list might arrive with the check. So we said, well they couldn't really take out that much because we literally left that house spotless. Received letter 6/28 with a check of $517! SHOCKED,THAT'S ALMOST HALF GONE! So deduction list didn't state in detail except cleaning and blinds. We were livid, so we went online to research what rights we had.We disputed their claim because it took them so long to send us our check and we sent it back stating we wanted all our deposit back on 7/1/14 certified letter. Received their letter 7/12/14 with original check of $517 again with a letter stating because in our move out 30 day notice we didn't DEMAND our security back they don't have to give it back. Now how is that fair! We figured, this is the first and last time anybody will ever be scammed or be uneducated about their rights.So we will be writing on EVERY rental review about them and every rental site so others are educated about their rights and the proper steps to take. No angry feelings just moving on and letting everyone know! So I hope these steps really help someone. 1. Before move in, write down EVERY single thing wrong/damaged in your rental property. Even the smallest scratches , dents, holes, EVERYTHING! They'll deduct you for it later. 2. Take pictures or do a short walk through video for your personal records. 3. READ about your rights as a tenant on the website www.azhousing.gov and get all the information you need. 4.Report anything wrong that needs attention in writing as well as calling in to fix. Keep track of when you call and when its actually fixed. 5. On your 30 day move out letter please state in your own words you DEMAND your security deposit back within the 14 business days allowed by the Law. Anything you feel was taken out wrongly can be fought for, so keep proof. 6.Moving out: Clean your rental inside and out, have carpets professionally cleaned, make a copy of receipt, take pictures and drop off to property management with acknowledgement stating that they received them. 7. Keep calling about your deposit, dating when you did and who you spoke to. And that is all . I sure do hope this has helped, and will help some in the future, so you won't need to deal with the run around from a "professional company" Glad to be done with this endeavor. Sincerely Crystal read more

Worst f-ing rental company ever! Wanted to make us wait an entire WEEK for our A/C to be fixed in the middle of summer. Our pool looked like a swamp for over five months and that was during summer as well. Numerous calls and emails STILL with no response. When we gave notice, they charged us $25 to adjust a shelf! One we never even moved. Tried to charge us for blinds that were yellow from the sun, YEAH, we did that! Clearly caused from YEARS of being there. Had to call the landlord personally to get those monies returned. They're just plain scammers and idiots. Use a different rental company and take pictures before and after. Am glad we did! read more