Incompetent. Keep taking me off my mothers power of attorney insisting that i never provided proof. I've been poa for 10 years. My mother does very little business with this bank, so it's the same crap every two years when we try to do something. My mother has been with these incompetent fools for 20 years at least. They're also extorting her with service fees on some credit account which she DOES owe them for, but which they will not allow an automatic payment to come out of her account for. Assuring that the scumbags rack up late fees and penalties because an 75 year old lady is easy prey. She's supposed to walk in their bank every week and pay them that way. Scum of the earth these people. read more