Provided service at a level unexpected! Ty went above and beyond to assist us in our various…read moreneeds. Highly recommend him to anyone needing anything from bottom cleaning to damage repair. Thanks Ty!

Came to Robbie's Marina to get my bilges pumped out repaired and because this is a new purchase for…read moreme l had a laundry list of repairs and upgrades. Bunch of guys got on my boat, 55'r, and decided that for my boat to fit in there hoist my rigging needed to be disconnected, to lift it out. The guy from Harbor Marine asked what I needed, told him my bilge pumps stopped working and I have a list of things I wanted done. He asked me if I had a budget and I should had said not yet, instead I said $100k. I grab a hotel room down the street and came back the next day to see that indeed they were pumped out 1 bilge into a 55gal drum, cool. Tried to talk to Tyrone the owner of Harbor, he's busy, come back tomorrow. Came back the following day and nothing had changed from yesterday. The hose was in the same place, no one is on my boat. Again I tried to have a conversation and was told he's at lunch. I waited on my boat and went back to the office, nothing. The very next day, same everything. My wife decided to fly home and I moved onto my boat. We get an email from Robbie's saying we owed them approximately $380. No big deal, just pay it honey, wonder what that was for, do they bill weekly rent. In the meantime, Harbor wants to talk finally and they hand me a quote for $117, 000. They ran with the most expensive items and glazed over some items I wanted. They completely ignored specific requests. There's no way I'm paying this amount. I went back to the Internet and I priced everything on their list and found out that they were charging me 22% in some cases over retail and then a couple items 33% over retail. Back to the bilge issue, Unannounced to me or my wife, they submitted a bill to Robbies Marina for $3800. And that we were responsible for 10% over that to go to Robbies Marina to the tune to $380. Harbor Marine did not give me an invoice or anything at the time. I guess they figured that if they were going to charge me that amount of money to pump out one bilge and leave the other bilge full, let's not say anything until we present this quote. In that quote, at my request, I wanted a solar arch put on the back of my boat. In conversation, they said it would be approximately $10-$12,000. My response, is that installed, of course. After the quote was denied, the solar arch jumped from $12,000-$18,000 and that would not cover installation. At this point, our relationship is turning into an adversarial one. It was all about extracting as much as they could get. Come time to leave Robbie's Marina they refuse to make my boat whole again, suggested I call a rigger to reconnect my standing rigging.

Fantastic customer service and repairs on my 2019 HCB 42' Siesta. I was coming in from Ca to use…read moremy boat and the Seakeeper stopped working. They were able to get a tech out the following day and determine the problem. They overnighted a new switch and got back to the boat the next day to finish the work. They were able to make my trip a huge success since my wife is very sensitive to sea sickness. I cannot say enough good about these people. From Karli that took the appointment to Tyrone, one of the owners they were absolutely fantastic !!!

They worked on the boat next to mine. I don't know how good of a job they do, but it would have…read morebeen nice had they cleaned up the fuel they spilled on our finger dock. Not to mention I had to ask him to move his equipment so I could get off my boat. There world, we're just living in it.

Steve was great. His company top notch. Very professional. With great value too. I will be…read morerecommend him to all my friends with boats and needs

These guys are amazing. I was having mechanical issues... I had taken my car somewhere else. After…read morea week of them not getting to it. I called all keys. They were understanding, a Appoinment was made promptly.. Bob and Marley showed up, a fast diagnoses.. What I was pretty sure it was. (My alternator) He fixed it fast and only charged for the time it took him to do it. The usual hourly estimate for this job is three hours. But he said he could probably could get it done in two. And he did.. And only charged me for that. They were honest, upfront and professional. If I would have went to them in the first place, I would have saved myself so much hassle. They came to my house, and even gave me a ride to the library and dropped me off at the pool since they had to leave and go get a part for my car anyhow. So I relaxed pool side, and by the time I got home. My car was fixed.... A++++ for these guys. I would recommend them to anyone.

We live in Marathon and the serpentine belt on our vehicle snapped. Tried to call several mobile…read moremechanics as the car was not drivable however no one was able to get it completed same day. Keys Pro Mechanics were in Key West and made it back to Marathon at 7pm, fixed our vehicle and then drove it back to us so we didn't have to take a share ride to pick it up. Their pricing was incredibly reasonable and their service was perfect. So happy to know that there are honest mechanics here in Marathon!

I needed an A/C work job to top up some marine a/c unit. I called in January 2023 and had to call…read moreanother company as he never showed up. Said he would but never did.

Great! Quick response,, knowledgable factory trained tech, serviced my Dometic units & resolved my…read moreissue. Highly recommend.

I don't leave reviews, but Buck Woodcraft earned it. I stopped by and met the owner, John. Nice…read moreguy, easy to talk to, and clearly knowledgeable. They had exactly what I needed in stock at a better price than other places I checked. The quality was impressive, too. This wasn't the usual chinesium junk wood you find at the "Home Desperate." The whole experience was smooth, and I left feeling like I didn't get ripped off. If you care about quality and want to deal with people who know what they're doing, Buck Woodcraft is the place to go.

John has completed probably half dozen custom teak and starboard projects for our trawler. Does…read morevery nice accurate work, quite skilled. Allow time this is small shop so plan ahead accordingly. Otherwise a great shop for small projects. Works well on build concepts.

I can't say enough good about these folks. Shopped all over for a new Suzuki 200hp engine. They…read morehad excellent pricing but the big thing was the service. They did everything they said they would do and more when they said they would do it. Super happy.

WARNING !!!!! Read all the bad reviews and trust them…read more Save yourself from being sold used parts. It seems to be common practice here. Avoid these people.

Moved my Boston Whaler from Safe Harbor Islamorada to MarineMax Shelter Bay. Great service. They…read morereally care about the customers and will go the extra mile. Great location.

COMPLETE RIP OFF!! Took a 11ft whaler, with 2104 Mercury 25 hp overheating issue. First invoice…read more1241.40 paid. We picked up the whaler, took it out for 20 min and it started overheating. Called Shelter Bay, they said bring it back. 4 days later we are called to pick up the whaler, along with another invoice for 997.68. After several words of disagreement on the invoices we get the whaler only to find bolts are missing in the lower unit along with no washer on others. This place is completely incompetent. At 140.00 per hour labor rate wouldn't you think someone "inspecting" would notice missing bolts and no washers on the ones they did put in. DO NOT WASTE YOUR MONEY OR TIME WITH THIS COMPANY. IF YOUR CURIOUS OR BELIVE I'M JUST A DISGRUNTLE CUSTOMER MY INVOICES ARE POSTED, TAKE A LOOK, ALONG WITH MY "COMPLETED" SERVICE ACCORDING TO THEM! TERRIBLE COMPANY WITH NO MORALS OR VALUES, COMPLETE CROOKS IN MARATHON.