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    Services - Ty Morlang

    Boat repair

    Boat charters

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    4 years ago

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    Blue Ocean Yacht Charters

    Blue Ocean Yacht Charters

    (35 reviews)

    0 stars. Ordered food from Blue Ocean Yacht Charters to be delivered to the Shelley Kay. The order…read moregot "lost," so we had to go out of our way to another dock to have the food delivered, cutting into our ability to go snorkeling elsewhere. After a 700 dollar order, they provided a measly 100 dollar credit. Don't use them, as they aren't the luxury experience they claim. You can do far better with a company that treats their customers well.

    Unfortunately, this did not turn out to be the trip we had hoped for when we booked what appeared…read moreto be a well maintained catamaran. Without making a novel sized post, some of the myriad issues we faced included: -One of the heads (bathrooms) was backed up and they did not have the piece needed to fix it. *It smelled for all 4 days* and we could not use that half of the boat due to the smell. That means we went from everyone having plenty of space and 4 bedrooms and bathrooms, to cramming into 2 bedrooms on the other side of the boat. -There was no propane in the tank to use the kitchen oven and stove, and the backup canister was empty too. The grill had enough gas to get about halfway through cooking some chicken before it gave out. They didn't have tanks available to replace them so we couldn't use the kitchen or cook the groceries we bought. -We never got clear instructions on where to find the boat. We had to wander around the marina with all our luggage and groceries for 20 minutes before finding it ourselves. Eventually we were met by the guy checking us in, who was very friendly, but that doesn't help the fact that we were left without any useful instructions or guidance. The boat wasn't even in the slip that was indicated on our contract, we just happened to notice the name as we were passing it by. -The contract is long, convoluted and poorly written, including fees left and right for every little thing out of your control (even $50 per half hour you check in after 5pm - flight delayed? That'll cost you!). On top of that, it includes an image release stating they can use pictures of you in perpetuity in any form of advertisement they like. When I objected I was told they have used that contract for 10 years - as if the length you use a bad contract makes it as good contract. They did eventually assent to me making cross offs, but not until we were actually at the airport boarding our flight, wondering if we would have somewhere to stay. We alerted them to each of these issues as they arose, plus the fact that one of our party fell on the slippery stairs, which do not have a handrail, as they happened. I followed up with them after we departed and never got any type of response beyond that they were 'talking with the owner about it' and it was 'out of my [hands]' (on separate occasions). Finally, the $1000 deposit that they charged (via ACH, not a credit card hold) was not returned within the timeline I was promised. When I followed up I was told it had been returned 2 weeks prior and to follow up with my bank - it was probably "delayed because of the holidays". Well, my bank has no record of it (surprise!). ACH doesn't take 2 weeks to hit, even "during the holidays". I hope to update this with some good news eventually. For now, we've gotten none.

    Ty Morlang - boatrepair - Updated September 2026

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