I I haven't eaten KFC in a long time, and unfortunately this visit reminded me why. I ordered a 5-piece Tender Big Box meal, but the order was incomplete. The wedges were there, Someone obviously can't count to 5 and for $13.59 plus tax, the meal should be complete. This isn't the first issue either. Both this location and the Bloomfield location have had recurring problems with missing items, especially sauces. Either no sauce is included when a specific one is requested, or they automatically throw BBQ sauce in the bag without asking. Bloomfield used to be consistent and reliable, but that's no longer the case. It's disappointing because KFC isn't what it used to be. read more

KFC - 5-piece Tender Big Box meal. Someone can't count to 5 and for $13.59 plus tax, the meal should be complete. - Fast Food Near Me - East Orange, New Jersey

Don't waste your time or money at this location or any of the others! I placed an order via the app, but they completely dropped the ball on it. I refused the order and asked for a refund, but the worker told me she couldn't issue one because I ordered on the app. The chicken was stale and cold, the biscuits were hard, and they ran out of buns for the chicken littles. I asked to speak to a manager, and the worker told me she was it. I called their corporate line, but they gave me the runaround about my money. I paid $24.15, but they only wanted to refund $12 back to my card. This location needs a bath in more ways than one. The workers also need to be trained on how to work their own system and how to be respectful of others. Playing and cursing while at the register is a bad look. KFC is canceled. Update: the corporate office is refusing to refund me the total amount!! read more

KFC - Fast Food Near Me - East Orange, New Jersey

I ordered a chicken sandwich, they gave me two tenders in a bun. And passed it off as their chicken sandwich. Everything there is dry, not fresh, and stale. read more

KFC - Chicken sandwich - Fast Food Near Me - East Orange, New Jersey

Don't eat out of this KFC if you don't want SPIDERS in your food. I ordered 4 cherry poppers and when I looked in the box after I bit one of them and saw something fuzzy so I looked closer and saw it. I immediately started feeling nauseous even though I spit out the bite that I had in my mouth. My stomach still feels queezie and I feel like I have to throw up. This is not a good feeling. read more

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This place is the worst . PATHETIC!!!!They close the drive thru constantly or selectively. The entire staff needs to be fired and replaced. Or maybe shut this location down. They never have a crowd like Popeyes which is down the street. The current employees suck. Hey management- how about a little presence and manage your store.And corporate still owes me $3.19 from the last debacle at this particular location. I always have to leave and go to a farther better run location. Our neighborhood deserves better . Two additional bad reviews that they deserved but I didn't give them. And why do we always have to backup from this drive thru window and wait behind some imaginary line until they signal us to pull forward. Some service time issue? So it's not recorded how long it really takes to get the order. Hey corporate- do you care? And why don't we get rewards points if we order at the location as opposed to online? Weird. read more

$19.45 for a 4 piece tender w wedges meal. tenders are Amal wedges are small! trash I ordered off of Uber Eats my order was also wrong! I live in orange Nj and it was really bad! read more

Wish I could give them a "zero". They give you what they want nothing like what you ordered. I ordered extra crispy, received a bucket of soft undercooked greasy mess. Ordered coleslaw received mashed potatoes instead. Supposed to received 4 biscuits received 3. They are a ripoff. read more

So I came here because I've been craving unhealthy fried chicken for the longest, but popeyes is way too expensive for no reason so I came here instead because I heard KFC has a $5 deal. Although this place is 20 minutes away from my house, i thought why not give it a try... Anyways, I love that there are multiple $5 deals, such as the famous bowl, the 3 piece tenders, and etc. All which comes with a drink, mashed potatoes and a cookie (everything I was craving basically). We went through the drive-thru and everything came out really fast. Although this place is far, I really love their deals and the food (definitely not good for you and not as good quality as popeyes) but hey, if you're craving fried chicken and you're in the area, definitely hit up a KFC read more

Placed order for 3 combos, no condiments, no napkins or utensils but most important no drinks!!!. Never again wanted to call Management but couldn't it's also a good thing I didn't. read more

If I could, I would give them a -1. On second thought, they would have to earn point to get that high. I NEVER eat at KFC but I decided after years of not eating it to have it. Poor decision on my part! There were only three people in front of me when I walked in to order. I placed my order and waited...and waited and waited and waited. Meanwhile, the three in front of me and six others after received their orders. Additionally, two men came in and had a very loud argument. When I asked what happened to my order, I was told that they didn't have any chicken breast. I asked for a refund and was told that the manager said that they didn't give refunds anymore. So I waited for the food that I ordered and then was told that the chicken would be ready in 8 minutes I would have to have waited for it anyway. When I FINALLY got my food, I had already been there for 45 minutes. I go my cup to get my drink only to find that it was mostly water! I then had to wait for someone to come fix the machine so the I could have the drink I ordered. Overall the service was poor, slow and lackadaisical. Shut that place down!!!!! read more

This has to be one of the best KFC stores around. I ordered a box meal to go of 3 thighs, mashed potatoes, and cole slaw. The thighs were big and meaty, hot and juicy, and totally flavorful. You cannot get better fried chicken. The potatoes tasted fine and so did the cole slaw. Also there was a biscuit, not very large, but tasted very good. Service was quick, less than 1 minute. They did not put salt/pepper or a wet-nap wipe in the box. The bathrooms were locked - you have to ask for the key. Staff people were helpful. There is so much fast food around that is just tasteless junk, it is a blessing to come across a place like this. read more

THEY WILL CHEAT YOU! We all love fried chicken: two love white meat, 2 like the dark. You would think KFC's mixed bucket would be perfect - and it WOULD be, if they didn't always cheat you. We tried via DoorDash today, and once again they stiffed us with only drumsticks and thighs. THEY HAVE DONE THIS EVERY TIME. In the beginning we thought this was because everyone there was just STUPID. Now we know we're just being cheated. When you can buy chicken quarters in the ShopRite for .69/lb, you KNOW they're just cheating you when you order something else and they always stick you with the cheap stuff. read more

Not bad place or deal for a quick lunch. Customer service was polite. Cleanliness was good $5.35 with tax for 1 thigh 1 leg 1 biscuit 1 mash potato 1 drink 1 cookie I still would prefer the quality of Popeyes but didn't want to drive there.. I wish kfc would have the soda machine on the customer side of the counter so you can get free refills like Popeyes but they don't :( read more

KFC - $5 box w/ drink and cookie - Fast Food Near Me - East Orange, New Jersey

Awful, the service wasn't very good and friendly. On top of that, we order and paid for what we thought we were gonna get, then we got something totally different. First of all, we get coleslaw, which we didn't order and we don't get what we actually ordered. This is just a warning, for what you'll except when you go there. Check and make sure that you have everything you need before leaving this place. read more

This KFC store is a model for what every KFC should be. The chicken (I only order Original Recipe) is as good as it gets these days and the sides are right up there. The mashed potatos and gravy are actually starting to taste the way they did back in the day. The cole slaw is cold, crunchy and not a lump of mushy mayonaise as it was for so long. The place is squeaky clean and the staff knows what it is doing. I've been eating this stuff for almost 50 years, and I've seen it go from first to worse, halfway back, and then down in the dumps again. If this is the kind of quality (and better) we can expect, all I can say is hallelujah. KFC overall needs to improve the biscuit, though. Not even in the same ballpark as Popeye's (or even McDonald's). This should not be a huge problem for them to fix. A++ read more

after waiting 15 minutes past the pick up time I got cold chicken that obviously had not been cleaned before cooking because of the fat, slime and uncooked flour still on my 8 piece bucket of chicken. not to mention the staff didn't even acknowledge the 6 customers waiting for their order to be taken. the girl at the register literally said"what you want", no welcome to kfc can I take your order. read more

I'm so tired, but had to just say... The worst with chicken.. Picked up dinner for the family and had to wait 15 minutes.. to receive half cook food. Ridiculous read more

Went at 1030pm and pulled up to the drive through, someone with and attitude says we're closed.. says online they're open till 11.

Do not come to this Kentucky fried chicken. This place is a hotttttttt mess. They dont have original chicken ready, or biscuits or mash potatoes. What the hell is it good for. Just really sad. Wont be coming to this one ever again!!! read more

Level of service has definitely stepped up ,with this update done after carefull review thru multiple vi$it$. Meal share plans are economical with their six pieces of chicken at 10 bucks ,take a que Popeyes . You just cant beat that(as long as you get it your way)... read more

Ordered via the mobile app and arrived at pick up time. Went to the lady at the counter and said I have a mobile order. She said ok and walked away. She did not ask for name or order number. She then proceeded to work on other orders. 20 minutes later, still not ready so I go up to the counter to make sure she could see my order. She then asks me my name and said ok, we are working on it. Finally 30 minutes after scheduled pick up time I get my order. No apologies or explanation. read more

Drive thru provided an excellent customer service. The ladies were patient and pleasant. Food came fresh, tasty and I'm overall completely satisfied and impressed by the service considering the area and how the fast food companies are. Thank you for keeping the KFC spirit Alive read more

Found a live bug in my food just a minute ago!!!!!!! The restaurant is now closed and i am SUPER DISAPPOINTED!!! I need someone to reach out to me as soon as possible because this issue is completely disconcerting!!! read more

The customer service is excellent!! Every time I go, I can only say good things about the food and employees. Fyi, I've never been inside but I've been In the drive thru multiple times with co-workers during the day. The food is always hot & the employees are patient while taking orders and courteous. read more

Just Terrible service... I am writing this review while I am waiting for my food... the speaker in the drive thru don't work properly can bearly hear the attendant. The service is terrible. THEY ARE SO SLOW. Will not go there again! read more

Was disappointed paid $33.74 and didn't get what I ordered.Chicken was good but only had a thigh in it.My husband likes dark I like white.I didn't get cole slaw got mash potatoes no gravy and mac. cheese which I didn't order.My order was Rotisserie 8 ps. chicken,cole slaw, mash potatoes & gravy.Felt like they gave me what was left over.Don' get out much so was hoping to enjoy the place we choose. read more

For one they didn't have anything on the menu no pot pies, no chicken sandwiches, no soda but just Pepsi and sweet tea then didnt put no ice in my drive smh ‍‍‍ then on top of that they didn't even put a biscuit in my $5 fill up box but put 4 cookies instead and uncooked chicken i want cuponds honestly read more

I can't even begin to describe have absolutely horrible this restaurants service was. I've come here several times because it's just about the only KFC near me. Each time I find myself waiting in ridiculously long line. The staff is horrible!! The manager is not professional at all. She is rude to her coworkers! This KFC needs new management. I would never recommend this location to anyone! AND THEY GOT MY ORDER WRONG! read more

Very poor customer service went through drive thru was told to pay with card inside... went inside 3 employees were on break and the 2 girls working behind the counter couldn't let me pay because the employees were on break manager wouldn't even come out to help. Just all around bad experience! read more

If you think the DMV is slow, you haven't gone through the drive-thur at this location. STAY AWAY!!!!

Wish I didn't have to give them any stars Horrible Location Second Time Trying To Get Something Here first time was a zinger when they first came out the claimed they didn't have it But Today I Went to this location April 24 2018 730 pm Trying To Get the New Smokey Mountain BBQ Chicken Sandwich after Trying it In New York Penn Station (By The Way it was Amazing) After ordering it and Get my 3 combos Yes 3 Don't Judge Me I wanted to check them make sure no mayo was on them so I open the Sandwiches and All of them have BBQ sauce Sprayed On The Bun With a Regular Chicken Sandwich In between Instantly I noticed it Was Not what I had In NYC or what was On KFCs WebSite So I brung it Back And told them Even Showed Them The Pics From the website The RUDE response Was Well that's How we do it So I just asked for my refund Cause I wasn't surprised With the RudeNess what should I expect it's On Central Ave lol read more

the whole staff need to be retrained. last week I bought a three pcs. tenders meal but I got a two and a half pcs. instead. what happen to the other half? The service is always the worst. read more