The last time I went here my food tasted horrible, dry and old tasting. Went back again tonight with my coupons I got in the mail, presented the coupon for "$10 might box for 2" ,the girl told me I can't order it, I ask why? She says I need to order it online, I say no where on the coupon does it state that, she takes the coupon and looks at it and points to the kfc website on the bottom of it. THE WEBSITE WAS ONLY THERE FOR PROMOTION AND DID NOT SAY ANYTHING ABOUT ONLY BEING ABLE TO USE THE PAPER COUPON ONLINE!!!
She refused to listen or comprehend common sense and I could feel myself losing patience with her so I said f it I'll just order a piece of chicken, ind fries and gravy. $10 dollars and a complete rip off I finally get my order and go to my car, I have this feeling that I need to check my order (not sure why because how can you screw up 1 piece of chicken and fries and gravy), so I check and see some weird looking seasoned fries.. that I didn't ask for.. so back I go into the store, the same girl is still there so I ask what these fries are that I didn't ask for and she tells me that they are the new seasoned fries, again I say I didn't ask for these..I asked for normal fries so why was I given these? She doesn't answer and just says "well it will be 4.5 minutes for the regular fries" okay cool so the rest of my food will be cold by the time you stop arguing with me about about everything, I get these proper fries and finally get home" again she says "it'll be 4.5 mins" so I find it nice that they thought they could give me some random seasoned fries in lieu of not having any regular ones left or being too lazy to make them without even telling me.
**not regarding my own personal experience but I also watched her screw up the couple in front of me ordering's order.
As someone who spent years working in fast food I can honestly say this girl was so incredibly incompetent, sent her back to training, train her on how to communicate effectively with a customer or find someone who can.
Because I live down the street I used to frequent here but lately the food and especially the service has been pretty garbage so good luck and maybe I'll see ya when the store store operating the way it used to, but until then I'd recommend people hit up a different location. read more