Horrible experience again. Waited 30 minutes for chicken to cook and then when I inquired about it I was told they used that chicken and that it would be another 20 minutes. This has happened numerous times and this will be my last one. If you can't have chicken at 5:00 on a Friday afternoon you need to close the doors forever read more

I waited 30 minutes for my food before I went in and said to give my money back. I watched 5 couples go in and out while I waited. They said they were making more chicken, and then I saw more people come out with their chicken, so they were obviously giving my chicken away. When I went in and said I needed my money back, they told me that my order was up next. No, my order was up 30 minutes ago, and you served 5 orders since then that came in after me. I've never pulled the racist card before, but this keeps happening. When the whole staff is black, I'll watch several black customers go in and out during the time I've already ordered. read more

Im the only customer here at the drive in or inside the store and they make me park for 30 min for my order.

was looking forward to my parents bringing me back kfc, and when they ordered they made very sure that there were 2 of each sauce, 6 sauces. they get home and oh! no sauces, kid at the drive thru had one job, one job yall hiring anyone atp. read more

It hurt my feelings to give KFC ( ONE STAR ) This restaurant needs to be shut down. I have never seem such terrible management. Why do you have so many people standing around laughing and playing and doing nothing and the lobby is full ????? What is up with that. SHUT THIS PLACE DOWN. read more

Terrible! Just went there at 7/5/21 9:35pm (this is for upper management). I asked for a leg and a thigh with green beans and Mac and cheese and hot sauce with a hi-c to drink. For the drink I got a capri sun! Got mashed potatoes instead of Mac and cheese. And no hot sauce. Had to go back and ask for a hi-c and hot sauce. Didn't notice the mashed potatoes to got home. If I could give them negative stars I would. No telling what else they doing back there. Never going back. read more

Really bad service, no food ready at all and out of what they didn't have ready. Multiple occasions.

KFC... Every time we come some things In our order are wrong. Tonight we came and the mashed potatoes were less than 1/4 filled, forked buried under greasy chicken, wrong drink, and staff TOO BUSY TOO CARE BECAUSE THEY WERE HAVING A FUN LITTLE PARTY HOSTED BY THE MANAGER! KFC are you aware that EVERY ONE Star review is really a ZERO. The fact is zero isn't an option, so people like me are FORCED INTO choosing one star. So KFC on Cedar Springs Road in Spartanburg SC your average review over FOUR years is .02! This truly may be the worst I've ever seen. Get it together or that new dining room you're building will be for Chic Filet read more

Literally, the WORST service at a KFC I've ever had. At the drive through we had to place our order twice because they were not paying attention. Then they got our drinks wrong 3 times. Also left our potato wedges (2 orders) out, when called to enquire about this, we were hung up on. Literally would've rather paid $12 to punch one of them. read more

Horrible, I walked in and there was no greeting and the only person behind the counter was the assistant manager and she was on her cell phone. I waited right at the register for five minutes, then she got off her phone and came over, so I walked out. read more

Chicken was overcooked, biscuits dry and about the size of a quarter. Service was slow and curt. Female working the cash register was selectively friendly. read more

Wouldn't know if the food was good... Waited in the drive thru ten minutes and gave up. Very poor service!

I don't know why places, especially this one have problems getting simple orders right. I just ordered 3 of the 3 tenders fill up meals- 2 with wedges 1 with mac and cheese. When I get handed my food I had to remind the young lady of my drinks- was supposed to be 2 tea and 1 pepsi. I get 3 tea, so I had to correct her on that. Then I get home to discover 1 of the boxes of three was right. Both had wrong sides, and for some reason one had an extra popcorn chicken order and only 2 wedges. This isn't rocket science. People need to be more concerned with their job and less about goofing off with coworkers. read more

They served me undercooked chicken that was pink. I'm so glad I didn't feed it to my child. DISGUSTING. If -10000 stars were possible they would receive that. read more

Terrible service. Chicken was as tough as rawhide. Left biscuit out of order. Cashier could not figure out change

Food isn't terrible, but the overall experience with the staff makes a trip to this KFC pointless. Customer service skills are what keep restaurants like Chick-fil-a and Zaxby's at the top (they even charge more for their meals and they still have a huge influx of customers...why? They follow the golden business rule "Customer is always right" and they are accommodating) This KFC specifically lacks customer service skills. If there are any complications with an order, they make it the customers fault instead of simply fixing what is wrong and moving on. Being rude, talking back at, or demeaning customers will not keep this business running for long... read more