From the owner:  Fachmann Ihr Kfz Gutachten…read more Fachmann – Ihr KFZ Gutachter im Schwerpunktgebiet Gutachten und Kostenvoranschläge für Haftpflichtschäden an Kraftfahrzeugen jeder Art.  Firmenphilosophie Ziel ist bei jedem Schadenfall eine objektive und fachmännische Begutachtung Ihres Kraftfahrzeuges zu gewährleisten.  Qualität Das Sachverständigenbüro Fachmann beschäftigt erfahrene und qualifierzierte Sachverständige, die durch die Deutsche Sachverständigen Gesellschaft zertifiziert sind.  Service Bequem bis zu Ihrem Fahrzeug – Mit unserem mobil-service ist selbst vor Ihrer Haustür eine Begutachtung möglich.

Great service; went above and beyond! Friendly, competent, and great communication throughout.read more

Another shop recommended them to me and my low beam needed to be adjusted to pass TÜV inspection…read more They saw me right away and adjusted the low beam in 15 mins. On top of that they didn't even charge me, but I make sure to add to their tip jar! Would recommend

Ein großes Lob für das überaus freundliche und kompetente TÜV-Team in Fechenheim. Noch nie bin ich…read moreschnell und effizient durch den TÜV gekommen... leider dürfen die Jungs und Mädels keine Kaffeekasse haben. Ich geh nicht mehr woanders hin. Terminvereinbarung online, Pünktlichkeit, gute Erreichbarkeit und zuvorkommende Menschen, was will man mehr. DANKE

My experience with Micha's Autoservice was a combination of quality workmanship and inconsistent…read morecustomer communication. I brought my truck in after it failed inspection due to two issues: the handbrake and the right reverse light. From the beginning, I provided everything the shop requested, including my USAREUR registration, VAT form, and the official inspection failure report. I understood that some replacement parts had to be ordered from the United States, and I never expected the shop to control shipping times or unexpected mechanical complications. My concern throughout the repair was not the delay itself; it was the communication. As the repair progressed, I often had to initiate contact to obtain updates on my truck. When I asked whether the remaining parts had arrived and requested an updated completion estimate, some of my questions were met with defensive responses rather than straightforward customer service. During one conversation, I was asked whether I expected to be informed about "every single screw" being moved on my vehicle. I was also told that accepting my truck without an appointment had been "a favor," even though the shop had agreed to perform the repair. From my perspective, I was simply trying to obtain timely and accurate information so I could plan accordingly. Had proactive communication been provided from the beginning, I believe much of the frustration experienced by both parties could have been avoided. To the shop's credit, communication improved significantly during the latter part of the repair. I began receiving shipment tracking information, regular status updates, explanations regarding the wheel bearing repair, and advance notice when the truck was ready for pickup. When I collected the truck, some of the repairs were explained to me before completing payment. Most importantly, the repairs were successful. My truck passed its follow-up inspection without any issues, confirming that the mechanical work was completed correctly. Good customer service is measured not only by the quality of the repair, but also by how customers are treated and kept informed throughout the repair process. Micha's Autoservice clearly has capable technicians, and I hope they continue building on that by providing more consistent communication from the beginning of every repair. Although the repair itself met my expectations, the overall customer experience did not. For that reason, I believe a three-star rating fairly reflects both the quality of the repair and the level of customer service I received.

Disrespectful & Unprofessional. (BEWARE)…read more Recently made an insurance claim to get repairs on the trunk of my car and was assigned this repair shop. (Note that my car is wrapped). I mention to them about the wrap and they said the paint needs to dry for 3 months prior to wrapping the car so that it doesn't create bubbles which I said that's fine I can wait. Upon receiving my estimate from my insurance company in an email chain that includes the insurance company, myself, and Michas, the estimate excludes the costs for a wrap and new spoiler that is covered by the insurance company. I replied all about the person conversation that was held between myself and Michas regarding the wrap, to make sure everyone is on the same page and no one is blind sided and ensure that there is paper trail and proof so that wrapping actually does happen (you never know). This morning (26 Nov) I received an email in German from Michas that I assume was intended for the insurance company that was unprofessional and disrespectful. (I've attached the email both in German and its translated version for your entertainment for privacy I've redacted certain information). After receiving that email I'm not 100% comfortable in the lack of integrity that Michas has and requested to take my business elsewhere.