The team members are really kind and hospitable. The music is awesome and the adjusting is…read moreeffective and patient conscious, as it should be for non-invasive treatment. The treatment is affordable and the explanations are not complicated at all! I felt very comfortable.

They were very through at my initial examination amd very understanding of why the proposed…read moretreatment plan would not work for me (both time wise and financially it wasn't a plan I could follow) they worked with me to figure out a plan that would work. They accepted my insurance and had a great cash rate for the appointments my insurance didn't cover. Since then I can honestly say the whole office has been wonderful. They are helpful and understanding and always so friendly. I've been seeing Dr. Taylor for a while now and my back has never felt better. He truly gave me my life back.

Never thought I'd take the time to commend and recommend a physician in this day and age but here…read moregoes. I have never been so pleased and impressed and also "cared for" and about. I hurt my knee earlier this week and by this am could hardly walk. I have two trips coming up and feared having to cancel them. I emailed before the office opened and Lou Anne called me first thing. She and Dr. Todd's nurse worked me in. The entire staff....front desk, X-ray dept (special for them) nurses, big needle guy and Dr. Todd.....AMAZING!!! He's conservative in approach and passionate and of course extremely knowledgeable and confident about what he does. Patient to explain even though they were slammed with other patients in addition to being "on call". So if you have any orthopedic issues....don't hesitate to call them for an appointment.

Today is tuesday september first. I had my first appointment last tuesday at nine a m. After being…read morethere, a total of an hour and forty five minutes. And only finding myself in the line for x ray which wasn't moving. I left. On my way out, I made an appointment to come back today. I waited in the lobby over thirty minutes before being called back to x ray where I waited another ten or fifteen minutes. I was then taken into a room where a nurse practitioner came in. And she clearly had no idea why I was there exactly. She was focused on my spinal x. Ray, which has nothing to do with where my pain is or what is causing it. She pushed and pulled on my legs and feet, but never offered to touch or examine the area of the problem. It became more and more clear. She just wasn't listening to me at all. After twenty five more minutes, doctor hicks finally came in. And at least he checked the immediate area where the pain is but still stuck to the spinal issue and wanted me to get an mri. We even went over my CT. Photos together and then he talked about giving me a shot in my spine after the mri. I'm not a medical person, but I know enough. That my spine is not causing the soft tissue problem. I'm having nowhere near. I told him I didn't see any reason for the. M r I and he ordered his assistant to schedule it. Anyway, so she walked me out. Explaining the process to me, and I just nodded and left. I won't be letting them bill. My insurance for any more waste of time, including the. M r I or any follow ups. This was horrible service and treatment two weeks in a row.

Recently had surgery with Dr Rowland. Surgery was very successful…read more While recovery is taking and including physical surgery I am very happy with recovery and future use of my hand. I whole.heartily recommend Dr Rowlland for your hand surgery!!!

Feel as if they couldn't care less about me as a patient. I injured my shoulder and have very…read morelittle mobility. I was able to secure an appointment fairly quickly on a Tuesday. Come Tuesday, I was taken back quickly and received X-rays. The doctor seemed knowledgeable and said he was ordering an MRI. Insurance would need to pre-authorize and I should be getting a call come Friday or Monday. I never received a call regarding the MRI, so I call them a week after my initial appointment and finally get someone on the phone after getting disconnected twice. I'm told they are waiting for insurance to approve. I call back the next day and told again they are waiting for insurance and it can take up to 30 days. I call my insurance company today (Thursday) and was informed that nothing has been submitted for a pre-authorization . I then decide to drive to their Springhill location this morning to talk to someone. I was informed that the Saraland location only has one person who handles MRI scheduling, but she would forward my information. After waiting all day and hearing nothing, I drive to the Saraland location. The receptionist did not seem to care one bit. She told me it would be next Monday before that person would be back. I asked if there is someone else I can talk to as I am not getting any better and she just says nope.... I do not recommend using this provider for any care. In my opinion, they are a high volume clinic that prioritizes collecting as many copays as possible and little priority on patient care. I made a new appointment with another provider in the parking lot.

As usual, the kind and friendly medical receptionists at the check-in desk made a good impression;…read moreI hoped I did when I arrived 15 minutes early for this visit. I reviewed and updated My Chart and checked in online, so I didn't have to do it in the office; I only had to pay my co-pay. I had an address correction on My Chart, and after that was done, I waited only a few minutes before I was called back for my appointment with Dr Adrien DiVittorio. After taking my weight, blood pressure, and oxygen saturation, the nurse asked the usual questions about changes in medications and issues I've had since my last visit. After summarizing what I needed to discuss with Dr. DiVittorio, I waited until he arrived. Dr. DiVittorio had already reviewed My Chart updates and the summary, so we got right to him asking questions and changing medication to get better results. I was given a sample inhaler to start on and will follow up with the nurse practitioner in four months to see how I do on the new regimen. I like how Diagnostic and Medical Clinic and Dr. Adrien DiVittorio's Office work. Their system is very efficient. The time you have with the doctor is the limitation Medicare gives him, not what the doctor chooses to provide you with.

Perfect place if you want to feel like a number. Zero explanation of lab results. Zero explanation…read moreof prescriptions sent in without my approval. Unprofessional office staff. I felt like I was in "the Hood." I won't be back.

I was assigned PT and OT due to a fall at work causing broken ankle, Elbow and Wrist, from my first…read morevisit to my last I was treated with nothing but kindness and can't say enough good things about Kari for my PT and Luke for my OT. From day one, they've been incredibly knowledgeable, patient, and genuinely invested in my progress. They take the time to listen, explain things clearly and are both encouraging and supportive. Alex at the desk was always very kind with a huge smile on her face helping me get scheduled, I feel like everyone there was so helpful to me. I feel like they are my friends. I would highly recommend this place for great care, Thank you Team Encore and keep up the great work!!!!! Sincerely JoAnn Koster

I can't say enough about this branch of Encore Rehab and the great people that work so hard to…read moreprovide exceptional physical therapy for their patients. My favorite is Kari. She is wonderful, and always a joy to see and work with toward my individual goals for recovery or pain relief. I first met her when a doctor recommended PT to address lower back pains that had developed as a result of an on-going illness I live with. At the time she was at the Providence Hospital office, and from the first day evaluation, through six weeks of the personalized therapy program she developed for me, I found that her vibrant, happy character was as least as beneficial for my recovery as the exercises she put me through each session. Later, when I developed yet another issue that my doctor prescribed PT to address, and I learned that she had been assigned to the Snow Rd office, I insisted that my prescription be sent to that office, with directions for her personally to receive the assignment. And she didn't disappoint me that time either. In all, over at least a two year period, I have had to seek PT assistance for help in dealing with issues that have developed because of my illness, no less than four times. Kari has never let me down, and I actually look forward to my sessions with her, even when she is tough on me, pressing me to do more. Another therapist at this office is Jack. I have had to work with him a few times when Kari was just too busy to provide the attention I required. He too provides exceptional service. He makes everyone feel like a friend, and he is always in a cheerful and friendly mood. There are several other PTs at this office, and each appear to be friendly, helpful and kind. At least two of them are Occupational Therapists, assisting patients with rehab required because of work related injuries. Last but not least is Rachel, the front desk clerk, always greeting patients by name and with a smile. She never fails to hold the big entry doors open for me after I have finished my sessions, and I am leaving to head home. She is another kind, and sweet soul, but this business has been blessed with many sweet souls as employees. So, at the risk of making them all more well known, and thus building their business to such a degree that I find it difficult in the future to get an appointment there, I highly recommend this office of Encore Rehab.