After going to Kids Dental Barn for 18 months for regular check ups, we had a horrible experience at Kids Dental Barn, and ended up switching my four children to a much more capable dentist and staff. I was livid with how we were treated in an emergency.
My 11-year-old daughter had a sports accident where she knocked off her two front (permanent!) teeth at a Saturday morning game. I frantically called their office to get their emergency phone number to reach the dentist after hours. When I dialed the emergency line, no one ever picked up--it just looped back to the regular office phone line. I left a few messages explaining our emergency. I knew the office wasn't open on a Saturday, but I expected them to at least call back that Monday morning. But it never happened.
Finally, I ended up calling my husband's regular dentist in the building next to Kids Dental Barn on that Saturday morning. We quickly reached his emergency line, and he met us at his office that morning. He spent the day giving her two root canals and making her two new crowns. She was good to go by the afternoon--I was amazed!
In the meantime, Kids Dental Barn and Dr. Martin NEVER CALLED US BACK! After a few weeks, I sent a letter directly to Dr. Martin explaining my daughter's urgent dental situation, and how disappointed I was that his office 1. didn't have an emergency line set up that worked and 2. didn't bother calling me back or following up on his own patient!! I asked him to call me personally to explain why his office never reacted. Really, at this point, all I wanted was an apology. Still, another week went by after the letter and no one called. So I called the office and left a message for Dr. Martin to call me regarding the letter I sent. He finally called and left a simple voice mail, claiming that his office checked their phone records and said there was no message from me on that day my daughter broke her teeth. He insisted that his emergency line was working fine that day. Ha! Was he calling me a liar?!? Would I make this dental emergency up? Give me a break! He didn't even bother with an apology, or asking how my daughter's teeth were. Ridiculous.
We've since switched all my kids to my husband's dentist, and they actually get better and thorough cleanings now too. Before, at the Kids Dental Barn, they didn't spend much time on their cleanings and exams and seemed to herd the kids through.
I've never written a Yelp review, but this situation bothered me so badly, I signed up just so I could share our experience and save others from making the same mistake as we did . Stay away from Kids Dental Barn!! read more