The management and customer service of this company is terrible. First strike was they cancelled a class at 11 p.m. the night before it was supposed to begin. Since then, I have been trying to get a full refund with no success. I have sent multiple emails & the company is not confirming receipt of email. I have talked to the program director 3 times and each time he's assured me I would get the refund within 72 hours, which has not happened. Today, the program director actually hung up on me because I insisted to speak to whomever processes the refunds. I tried calling back a forth time and of course he did not answer. We have previously taken a class through BRYC, way better experience all around. read more

This company is 100% a complete sham. I signed my son up for the class at Lacey woods, 10:15am on Sundays. Last weekend, it was raining and while I expected to get an email confirming class was cancelled I did not. Today, a beautiful sunny day, we bring my son to Lacey Woods, excited, and there is literally not a single person for soccer. I called the number on the website, a man answers, I say, "is this Kids Pro Soccer?" He says yes. I explain there is no class, and he hangs up on me. It's not a real class or company, just theft. read more

Consumers---BEWARE!!!! Our mistake by not reviewing the ratings and reviews on Yelp. We too have been scammed by Kids Pro Soccer. Without any notice, they cancelled the class supposedly due to low registration. The first week was rained out and the second week they cancelled. It's been over three weeks now and they have not responded to our voice mails or emails regarding a refund. This seems to be a recurring unethical and illegal practice with this company which I view to be fraudulent and illegal! How are they still in business? The BBB and the authorities need to investigate! read more

This is a total scam. Signed up received notification that class was cancelled. Have not received a refund or response to any of my messages. If there are any other parties out there interested in joining in on a claim against this company for the funds that have not been refunded, contact me. They have definitely tried to scam the wrong person this go round. read more

The WORST soccer ever. Don't do it. Don't sign up. They cancelled the week long camp without notifying any of us. I had made special arrangements to take off work, and around child care to attend, but when I showed up, I just wandered around the field, while my child cried inconsolably because I had gotten him all excited. They never apologized, told me to send them an e-mail to get a refund. I sent several e-mails and called, but they never called me back. When I called again today, I was yelled at and told to look at their website. I now am yelping to help other parents avoid dealing with this horrible company, and I'll be writing up a claim for small claims court, just to take some action. read more

I signed my daughter up for the 3 yr old class at 9:45 am in Potomac and all of the first 3 classes were canceled and then without notice this firm combined our 9:45am class with the 9 am class. All the parents were standing there with their kids and the coach was rude and stormed off and left the field. The main office was rude to all the parents and refused to give any of us a refund. Please avoid this company at all costs. I wanted my daughter to learn some soccer and we have lost this spring as a result of this company. They claimed after each cancel or reschedule that they sent email yet none of the parents received the email. Avoid! read more

We signed up with KPS about 2 years ago. We had a wonderful coach, George. We then signed up again last year. It was....ok. Different coach, not much effort was put in on his part. Third time we signed up, they cancelled the class, and when I requested the refund, they sent me the receipt that money was refunded, ONLY IT WAS NOT! It has been 2 weeks. I called and was told that it will be processed tomorrow. We will see. One thing for sure is that KPS is not getting any more business from me. read more

I agree with everything already posted about his company. I only wish I would have checked the reviews before we paid for classes. This is completely a scam. We showed up for our classes and no one was there. When we finally got a hold of someone, they told us our classes were cancelled for under enrollment and that we could switch to another location. When we said we wanted our money back, they stopped responding to our emails. Do not waste your money! Stay away from Kids First. read more

If I could give this place zero stars, I would. Shame on me for not reading the reviews beforehand. This is a scam (who scams with regard to toddler soccer????) and they're terrible people. read more

Yes, they are very rude and unprofessional. Marcel does not deserve anyone's business. read more

This is a horrible company to work with Coaches beware I wish I did read all of these reviews before I did talk to them The person who I spoke to on my interview was nice the person who I spoke to in the morning was very rude They will make you look unprofessional I was treated very bad I had an interview with this company last minute because they were short I was told that they will provide me with the equipments the next day at 8:30 I called the 8:15 I drove 30 minutes to get there they told me just go ahead and set your cones I told him I need to equipments I cannot just start with cones the parents will be disappointed and the kids need to see soccer goal he said just do it screaming and yelling with no respect I work with two of the biggest soccer community in Arlington and Springfield Now I see why they have so many bad reviews because they don't treat their coaches good and they don't provide the kids and parents what they deserve read more

They take you money and don't even show up for the classes. Total scam, don't sign your kids up. They will standing around in the cold waiting for nothing. No warning, no call for cancellations, you will not be able to contact them. Listen to the other reviews and don't waste your time or money read more

This place is a scam!! I'm not one to write negative reviews but I have never been treated so poorly by customer service.I really wish we had read the reviews before signing our son up for this. They suddenly canceled our sons class the DAY before it started and told us we could go to another class nearby. We started attending the other class without knowing that the other class was half through its session. The sessions are suppose to be 6 weeks and our son only attended 3. I called to be refunded and the customer service was terrible! Would not let me speak and hung up on me twice!! We have since signed up for Quickfeet and are much happier with it. They also canceled our class on us but immediately refunded us. I will never again use Kids Pro. read more

Not a reputable company at all. We signed up for a class which they cancelled and we never got a refund despite multiple calls and emails. Wish I could give negative stars. read more

This place really is worthless. They don't show up for classes and never call or email to let people know. Three out of six classes the instructors were late and two of the six classes the instructors did not even show up. When you call or email you will never get a response back. These people don't care that six kids and their parents got up early and rushed out to go to soccer class on a Saturday only to stand around a field for twenty minutes waiting on an instructor that never shows up. And of course NO REFUNDS! YOU HAVE BEEN WARNED! read more

If you're thinking about registering your child for soccer, please think twice before choosing this company. I registered for the class at West Elementary school in September and received notification that the class was cancelled around 9 pm the night before the class was to begin. I have called and emailed the company attempting to get my money back and I have still not received the funds after over a month of back and forth communication. It's a shame that this company treats people this way when it comes to issuing refunds. And frankly, it's stealing. Plain and simple. read more

We are in Arlington and registered for s class in McLean last Spring. The coaches were excellent, very motivating. My only complaint is that one of the coaches was once late for around 5 minutes. We would recommend it. read more

Very bad experience . Stay away from them. The teachers dont show up for classes and if they do they are late. They never apologize and the main office do not return calls or emails. Don't make the same mistake I did. read more

Yes, Kids Pro Soccer is really as bad as these reviews say it is. I too, was charmed by the slick website with pictures of happy looking children. It all appeared quite professional. The coaches are terrible with the children and the owner, Marcel us rude, hostile, belligerent and disrespectful. You can find other reputable programs through Brit-Am, your local YMCA, Takoma Soccer, Stoddard Soccer, DC Parks & Rec or Montgomery County Parks & Rec. Do not support these scam and con artists!. read more

Worst ever! Raced across town for the first class this morning and...nothing! Field marked closed! Tried to call for 20 minutes till someone finally answered and said that they had sent an email stating class was cancelled. Funny, I got the one saying they took the payment! Got belligerent on the phone when we demanded a refund and he hung up. Should have trusted the reviews! read more

I signed my daughter up for the 2-3 year old tots program. Total nightmare from day one. To make a very long story short, we gave this company another shot and continued to be disappointed. I was verbally assaulted and yelled at by the "director/owner." He threatened me in front of my two small children (both under the age of 3). Aside from the coaches and director being rude my daughter gained nothing from this program. Don't be fooled by the slick website. read more

Warning: They took my money and never responded to my request for refund. I signed up for a class scheduled on Friday afternoons. I paid $160 online. Two days before sessions were to begin I received an email stating that the sessions had been cancelled because there weren't enough kids signed up. They suggested two other days/times but unfortunately neither of those worked for us. When I asked for a refund I received no response. It's been 2 weeks and 3 attempts later and still no response. I have no choice to take this to small claims court. I would never involve my child with a group who could not even respond to a request for service. What if this had been regarding an incident on the field? read more

Wow, I wish I had seen all these negative reviews before I signed up my kid for this. A couple classes into the session (in Chevy Chase) we got a late-night email from Kids Pro saying that not only was the time of the next morning's class being changed, but the location as well. The new place/time did not work with our schedule and we repeatedly asked for a pro-rated refund for the classes we would no longer be able to take because of THEIR scheduling problem. We received zero response. We're going to file a complaint with the Attorney General's office. I would recommend others do the same as well. It's just unconscionable that they would operate this way. read more

Marcel is rude, aggressive, and absolutely horrible in terms of customer service. The classes are chaotic, disorganized, and generally poorly orchestrated. Coach showed up 30 min late to the first class, and without having secured a permit to use the field. I would definitely recommend strongly against. read more

Total scam! We paid for them to do a birthday party for our son and they didn't show up. Beyond disappointing!! If I could give them negative stars, I would. read more

I can't add much more than the reviews below already describe - stay away!! They people are outrageously rude, the conditions are highly unreasonable and it was a really unpleasant experience. I should have read the reviews before signing up!! read more

This company is a disaster with the worst customer service possible. I wish I had read the other reviews before enrolling my son. The class I had registered my son for was apparently canceled however no one emailed or called or tell me. After finally getting the director on the phone, he intentionally hung up on me. He has not responded to any emails demanding my refund. I will be contacting my bank to ensure I get my refund. Do not even think about wasting your time with this joke of a company. read more

We've been going to the lessons for both my 3 year old and my 16 month old for the past few weeks and think these guys are great! It's difficult to get in touch with someone on the phone and their communication isn't ideal (they said the location was "behind Sidwell" when in fact it was actually at the Hearst playground). The thing that matters is the coach, George, is wonderful and great with the kids. It is surprisingly skills based for their age, but still seems age appropriate. I'd highly recommend them! read more

I signed up for a class in Georgetown, which was cancelled a day before it was scheduled to start. It has now been a month since I requested a refund but I haven't yet received it despite numerous emails and calls. They are obviously very dishonest. I wish I had read all the negative reviews before signing up. read more

Stay Away! This business and this man by the name of Marcel (who calls himself the director of the program) should be forbidden for having any dealings with kids of any age. He is rude, unprofessional, completely disqualified for working with children and seriously probably insane. A friend whose child was enrolled in his class called me today to go watch the class and do a try out. When we arrived I told this gentleman that my daughter was not signed up but that we wanted to watch and do a try out. My daughter is 30 months and she was excited to see some 15 kids running with balls and playing in the inside court of the National Cathedral School. I approached one of the teachers who said my girl was welcome to stay and play. Five minutes into it this man by the name of Marcel said that my daughter could not play with the balls or the other kids and she had to sit down and watch if she wanted to stay inside the court because she was not registered. Now, obviously this ogre has no idea about children (try to make a girl sit still when 15 kids are running around with balls), or explain to her that she can not play with the other kids. My daughter went running after a soccer ball without harming anyone or disturbing anything once more and then Marcel came up to us and said he was "warning" us for the last time and that he was calling "security". He then proceeded to discuss with us that he was the director and he wanted us out of the court because we had not paid the "try out" fee (first time he mentioned it was then, I would have gladly paid the 35 bucks upfront had he asked about it) He expelled me and my daughter (at this point in tears) from the court in the most unprofessional and rude manner I have ever experienced. It was very humiliating for us but worse damaging to my daughter's self steem who felt "singled out" and unwelcome. I am surprised that the National Cathedral School for Girls leases their courts to this type of people and business. I will place a complain with them as well and will do my best to make sure no other kid is ever humiliated by this monster. read more

This program does not even come close to what it advertises on its website. With all the options in the DC area, for our 10-year-old daughter we mistakenly chose this one, which is disorganized, does not provide any clear guidance on how the program is run, is non-responsive to emails and voice messages, and does not provide anything worth learning for children older than about 3 years old. Although based on other reviews, even for that age it doesn't seem worthwhile. read more

Same thing happened to us a year ago. We had two classes and then the coach didn't show for the third. I called them several times to get a refund but they said no. We tried out a soccer class this past Spring at Prospects Sports in Tysons and things went much smoother! read more

Absolutely the WORST!!! They are very unprofessional! I signed up my son for a saturday class in the afternoon only to show up and NOTHING! i called and the guy marcel said there was no practice on that day and time! He said to email him my email confirmation of the registration and i did TWICE and NO ANSWER! He needs to get investigated and be shut down! PLEASE AVOID!!!! read more

This was a total waste of time. We signed our 2 year old up for the 2-3 tot program. It's totally disorganized and he gained very little from it. The worst part about it is there were some kids in the class that were 4-5 years old. They would just barrel past my 2 year old. He had such a hard time keeping up that he eventually didn't want to participate at all. read more

This company is very rude and unprofessional. They cancelled my child's course because it did not meet the minimum enrollment. Understandable. I responded that no other class fits our schedule, then I asked for a refund via e-mail. When I did not receive a response, a few days later, I called and explained my situation, then he hung up the phone. I called 10 more times and he did not pick up. I called again this evening and he asked me to forward him the e-mail to prove that I had e-mailed him. Then he questioned whether I have checked with my credit card, I said I have and, in fact, I was filling out the dispute form when I decided to try to call back again. I explained to him that I had called before and he hung up on me when I inquired about my refund. He did not remember the call, and questioned why I accused him of hanging up because he may have been in a bad reception area. I explained to him that I called 10 more times. And, if he was on a cell phone, he had my number, the professional thing to do would be to call me back. I asked him if he received my e-mail that I had just forwarded, he said how could I possibly check my e-mail when I am on the phone with you. I said I don't know your situation, perhaps you have a computer in front of you. As I was trying to explain to him that I have used his services before and that I was a potential repeat customer, and that it would be foolish to be rude to me because I might have enrolled in another course or multiple courses in the future, he hung up on me again. I guess I will not enroll in Kids Pro Soccer. read more

DON'T BE FOOLED by the nice website! Thank God I did not wind up pursuing this place. I was about to enter my credit card information to sign my three year old daughter for a class, and saw that the payment page was not encrypted. I called to explain this and pay via phone. The man who answered was totally offended when I mentioned that his site was not encrypted. He then told me to fill out the online application and select "check" instead of credit card. I did and then proceeded to let him know what I meant by his page not being encrypted (in the notes section) so that he didn't take it so personally. I then called back, as he had said for me to do, and I encountered a VERY CREEPY situation: when he picked up the phone, it sounded like he was fumbling around with something and then a short loud shreek (like a train stopping) sounded. Not a big deal in itself, other than it was a little weird that this fumbling lasted for more than 5 seconds. After 10 seconds of this, he said "hello" in a long, low, whispery, drawn-out voice - much like a scary character making a terrifying call in a scary movie. It was SO SO SO SO freaky! Please, don't attempt this business. read more

I really wish I had read the reviews for this place before signing my son up. It's an absolute joke. Completely disorganized and they have no idea what they are doing. I received an email the day before the first class that the class I signed up for was being cancelled because of low registration. Luckily another class worked so I just switched to that. At the first practice I was able to attend, the Coach had no idea who we were and said this was a makeup class not a real class. I asked if he had our names on a list and he responded "they gave me nothing." The next class they informed us at midnight the night before that the class was being pushed an hour because the coach couldn't be there and that there would be a new coach... but when I got to class, it was the same coach from before??? Then last week I received an email at midnight the night before saying the class had been pushed. I emailed to complain and haven't heard back, I have emailed a second time and called to find out when class is tomorrow and no one responds. Do they not realize that some people need to plan a schedule ahead of time? I would suggest NEVER signing up for this company, there are many others that are better. read more

I would avoid this business at all costs. They are terribly rude and unprofessional. They cancelled my son's class two days before it was supposed to start due to under enrollment; however, we were not notified. We showed up and the individual running a class for a younger group told me that we were informed that the 4-6 year old class was cancelled and shut the door in my 5 year olds face, noting that he was "too big." Ok, that's fine, he doesn't have any social skills - whatever. Thereafter, I was forwarded the cancellation email which indicated that I would be refunded (This is in early February 2017). I requested that they refund the class fee on several occasions in writing and via voicemail, and here we are three months later, and they have yet to do so. Today, I calmly tried to request a refund again, and a man claiming to be the "director" was yelling over me and told me to forward the email that indicated that my son's class was cancelled and he hung up. I think it's a no-brainer that when you don't provide a service and you cancel a class that you should just refund the class or offer another option, not scream at the customer. These people are rude and unprofessional and I would avoid them at all costs. There are several other wonderful options in Arlington. read more

I ignored the poor reviews on this company because I was desperate to find a class for my son that worked for our schedule... And let me tell you... I made a mistake. This company is so poorly run. It is unorganized, unprofessional, and disrespectful. An example. One of my sons practices was canceled due to weather earlier in the season. There was never any mention of a makeup class until the last practice on June 25th when the coach let the three parents that showed up know that there would be a make up class on July 2nd. I arrived to see the field empty. Another family showed up and left after a few minutes of sitting in the car with no sign of the coach. I called the number on the website and left a voicemail. A few minutes later the director of the company called me and explained that the coach had left because no one from his earlier classes had showed up...? I'm not sure how that affects my class. I then informed him I was not the only family to show up for our class and he called me a liar, saying no one else showed up. He then said he received 'many' emails saying other families would not be able to make it to the makeup class, as well as another parent letting the coach know the previous week they would not make it. If you'll remember earlier I said only three parents were at the previous class. So only three of us knew of the makeup class (no, they didn't let the whole class know of the makeup class through an email or phone call. A whole other issue). Two of the three parents from the previous week showed up for the make up class. Who are the 'many' this man is speaking of? He then tried to compare my 3 year old son making mistakes to his company making mistakes... Invalid argument. That's not even close to the same thing. I asked what he was going to do to fix the issue, and he said, "there is nothing to fix". He then proceeded to SCREAM at me for a good few minutes before hanging up on me. I don't know what kind of professional company runs their business like that. I strongly urge you to stay away from them unless you're looking to waste your money and be verbally abused over the phone. read more