just messaged kids zone saying "My two children my son ages 4 and my daughter aged 3 arrived about 2pm, the place was busy but to be expected. We soon realised there was way too many boisterous 9-12 year olds, they was throwing balls at everyone, climbing onto the rafters / beams and jumping down most of the time dropping/ falling down onto younger ones walking below, they was climbing up the slides and blocking the middle of the tunnel slides so when the younger ones came down they all bundled down on top of them, they was fighting re creating violent fight scenes from their xboxs dragging any one who passed into the fight kicking punching and swinging them by the neck including my children and many others that I witnessed. I spoke to the supervisor at the desk who said she spoke to the children but it had been happening since we arrived and was still happening as we was leaving. Their are clearly no rules in place or at least no rules being monitored with consequences. Children and their parents need to be spoken to by staff confident in their role and the able to ensure rules are followed. No staff were monitoring the play area at all!!!! And children were being hurt. I had heard bad things but having seen first hand how out of control it is there I am angered. It's no good just putting out a call for parents to supervise their children when it's that busy you can't always see, during busy times staff as well as parents need to be supervising!!! read more
