We originally purchased our camper in June 2021 and quickly realized we had a major issue with it. We went back to Kikos and they started the warranty process. We spent several months going back and forth with the manufacturer and ultimately the just could not locate the cause of our issue.
When we came to a stand still with the manufacturer and the warranty process, Patrick worked with us on options to get us into a new, safe unit for our kids, even coming out on his day off to show us some options that would fit our budget. He really went above and beyond to make sure that our new camper fit all the needs of our family of 5.
When it came to finish up with the new unit, Kody worked, quite hard might I add, with the bank to get our loan details just right.
Kody and Patrick kept in communication with us through the whole process, which really helped ease my worries since we had gone back and forth in the warranty process so much.
On our delivery day, they even moved our units to the same lot so we could switch everything out. Danny, the service manager went through the unit with us when we arrived and addressed all of our questions. Once we finished up, Kody helped us with a final walk through just to make sure we had all of our questions answered.
Buying a new camper just months after purchasing a new camper is stressful. I was so worried financially at what that would look like for us, but Kikos took care of us. Without going into details, really went the extra mile. At the end of the day, we ended up with a newer unit, with a few more features, for a fantastic price! We will definitely trust Kikos for all of our future camper needs! read more