Front desk gal Natalia rude & unprofessional on the phone. everytime i call in and they ask for my…read morelast name and i know i ptonojnce it with a hard J, yet they still ask me if it starts with a J or a Y. so i asked her just this one time why they keep asking me that, and she told me because "we have other patients with similar sounding last names". i said no, my last names the only one in the world and she replied back "well i highly doubt that", with a snide tone and attitude. just rude.

Premier Medicine/Dr Tani would not be a recommendation. My surgery was done on…read more7/1/25 as of today 7/16 they have fail to properly obtain a decent PT referral for me. The 1st one was TNHHS Team Nurses Home Health Services, Inc. They gave me the runaround on the phone all day Monday & Tuesday no one ever called me to schedule my wound care or PT. By end of day on Tuesday I called my primary doctor office to get a new referral for home support. Wednesday morning I called the new referral authorization they said they did not have the authorization yet even though I gave them the number. I destiny home health.com/ waited 5 hours & called back still they had not received authorization. I call my medical center back ask them to fax it to Destiny home, I waited 20 minutes & called them back to see if the received the authorization and believe it or she then told me they don't have staff to cover & was rerouting my authorization back to my pro. All these purr fits are so unprofessional unbelievable. Not even my dr will reach out to to assist. SAD PART IS IM AFRAID OF NOT PROPERLY HEALING BECAUSE I HAVE NO IDEA WHAT PT EXERCISES I NEED TO START ON MYSELF. BECAUSE I WAS TOLD BY THELMA OFFICE MANAGER THAT IT WOULD BE ANOTHER 2 WEEK TO GET A NEW APPROVAL.

1) My wife passed out from her first injection and woke up on the floor. She shouted for help, but…read moreno one responded. Terrible quality of care. 2) My wife visited two more times and paid nothing because it was a Kaiser referral. However, on the third visit, she was charged and had to apply to Kaiser for a refund. 3) The doctor was great. The support staff is not. 4) The facility is easy to find. It's located right behind the stadium on Highland Avenue. Parking is free and easy. You can take a dirty, rickety elevator to the second floor office.

My wife had knee surgery about a week ago so we had to get her incision looked at. The PA was…read moredecent and nice however the receptionist in the office was really rude. However, every time we come down from the mountains to that specific office in San Bernardino, you could just tell that there's a bunch of people that don't care about the customers or the patients.

Good luck trying to get into seeing the doctor. You will probably see One 3 to 5 months out.read more

I have had two hips and one knee replaced. Dr Donaldson is very good and has a pleasant bed side…read moremanner

I feel super fortunate to have landed in Arrowhead Orthopedics after the trauma of a broken hand…read moreand wrist. Dr. Wong did the surgery and it went well; his follow-ups every few months were on-point in regard to my progression, which unfortunately has been slow - BUT steady. The AO hand center nurse, Sabrina Gomez, also does good work, putting in that little extra effort that is often needed in navigating the whole health (and insurance) process. Front office staff, good work, suggest offering more approachability. Harold Neuendorff is one of the best OTs in my opinion. He is experienced, knowledgeable, and he cares. Hands-down, get him as your OT if you can. Paloma is a newer OT there and she is really good also. I have developed a chronic stiffness problem due to overly happy scar tissue inside my hand, fingers and wrist. I go to therapy twice a week and do exercises on my own three times a day. Harold and Paloma provide expert exercising of my fingers and wrist and are always encouraging regarding my slow but steady progress. Thank you!

Careless, Lazy Front Office Staff Lost You (Another) Patient…read more Referred by Kaiser. Had a consultation with a surgeon who was OK, but nothing special. Given a business card to call 'Stephanie' to schedule surgery. Called and left VM and the call was never returned. NEVER! Later, called to speak with someone to schedule surgery and they never picked up the phone. 'You are number 1 in the queue...' Nope, no one picked up. EVER! That did it. I'm done.

Dr. Rizvi is a miracle worker. Im a very tender footed…read moreindividual who has had some issues that no other doctor or specialist could handle and he has seemingly solved my problems in just a few visits. The staff is extremely polite and helpful with their courtesy calls prior to your appointment. And they take all kinds of insurance.

Had my ingrown toenail removed here and had a great experience. The procedure was quick, easy, and…read moremuch less stressful than I expected.

healthpoint is amazing especially at this location. I been dealing with them with my back issue and…read morea knee issue. One of the most amazing staffs on the planet. I think they are so sweet there. It's so nice. I have all the props in the world doctor Fritz is pretty amazing guy too so I'm happy with everyone.

Horrible bed side manner from Dr Fritz. Doesn't say much. I just got done flying to another state…read moreto have a 'reverse complete shoulder replacement' as was agreed upon by multiple doctors was needed. Dr Fritz wanted to go in and remove a spur. HUGE DIFFERENCE BETWEEN THE TWO! I wasn't even told about surgery from Dr Fritz, it was the woman printing forms. The office at both Colton and Perris are germ petri dishes! Dirty places. Think welfare office when you think of these places. Hot, crowded, and deeply Horrible experience. Both facilities the receptionists are busy taking selfies and scrolling social media. Takes 100x longer to get your paperwork. Seriously you sit right on top of each other for about an hour to get paperwork. I think either doctors; can't get jobs at good facilities or they don't want to retire. Either way they aren't hiring top of the line doctors. BE WARNED! WORKERS BEING INJURED DON'T HAVE MANY RIGHTS HERE!

Dr. Walker is an AMAZING orthopedic doctor. He is incredibly thorough and understanding. He takes…read morethe time to listen to my concerns, explains everything clearly, and truly makes me feel cared for. I highly recommend him!

Terrible Doctor. Stay clear! Rude staff and the doctor is completely incompetent. You will regret…read moregoing there. The surgeon will cause you more problems than it's worth.

Astoundingly rude and the worst level of patient care services I have ever encountered. The…read morephysician refused to even see me if i wouldn't submit -and pay!" for X-rays in advance. refused completely to see or evaluate my shoulder without me paying hundreds up front or even making a determination of need

Don't waist your time. He didn't care about the patient! He even didn't bather to go over my MRI to…read moreexplained my condition and treatment optioned. from first visit want to rush me for surgery.