I've always had a rough experience with this dentist. With having to come back multiple times for…read morebotched fillings and pain from them. A hole was also drilled in my mouth by mistake during a filling and nothing was said. When I got home and the numbing wore off and I looked in my mouth I could see an almost dime-size hole in the back of my mouth. There was also a wad of bloody gauze by the hole, so clearly they knew they injured me but said nothing. It was painful and difficult to eat anything for a few days. The staff (Dr. Fraizer & assistant) never said anything while I was there and I had to call myself and tell them, and they didn't even believe me until I emailed a photo to them. Ever since Dr. Frazier left it has gotten much worse than it already was. There has always been a high turnover rate in staff since I have been a patient there. There is a new face every time I come, so there is never the same person working on my teeth. It's an unsettling feeling as someone who already has anxiety about the dentist. At my most recent 6 month cleaning I didn't see the doctor until over an hour after my appointment time. I was there in total over an hour and a half. The doctor, hygienists, and assistants were bouncing between patients the whole time I was there. During my exam I barely felt her scrape my teeth to remove plaque. And once I got home and looked at my teeth to no surprise there was still a high percentage of plaque left on my teeth. At least when Dr. Fraizer was there she cleaned my teeth thoroughly. This place is unprofessional and exams are rushed. Thankfully I'm moving soon so I won't have to come back to this place. I do not recommend this place to anyone. Typically I'm not one to complain but this is the worst dental experience I've had in my life.

Came in for a cleaning and the dentist came on before the hygienist had even cleaned my teeth ,…read moretold me I had two cavities when I have NEVER had a cavity besides sealants placed before I was a teenager to PREVENT a cavity. Then the hygienist came in , and after thirty minutes asked "do you feel like there is anymore plaque on your teeth?" ... that isn't my job to tell. They must've been short staffed because she had to stop my cleaning to go clean another patients teeth instead of finishing . Fast forward a month later , I get a consult with a different office , took new X-rays , and BEHOLD, the dentist told me I had no cavities . If you are told you have cavities , get a second opinion before letting someone drill into your teeth and compromising your tooth. The front office was great, the staff wasn't bad at all, but don't fool people into a procedure if it isn't necessary.

Front staff never bothers to actually answer phone. Always lets it go to voicemail…read more Have desirable hours, but you can't use if nobody answers!

I've been here several times now and everyone has always been so nice and friendly. I've never run…read moreinto any trouble having to schedule/reschedule my appointments. There's little to no wait time once you arrive and they inform you of what they'll be doing. I came from another dental place nearby where I was really unhappy on their service. I highly recommend this to anyone looking for a new place.

The best! Everyone there is amazingly friendly and professional. Dr. Beck has done wonders for my…read moreteeth, even after years of abuse. Roy, Michaela and the beautiful tech whose name I don't know -- all smiles, always helpful. No scolding! (which is what kept me from dentists for years.) Love this place, and highly, highly recommend.

Staff at front desk specifically the lady with the bun is rude after I was trying to educate her…read morestating giving me information on another patient was a HIPPA violation , dentist was very rude . I would not recommend going here at all . Try somewhere else and don't waste your time . I've seen them respond to others but on the contrary in person they're very disrespectful. Never met such a rude clinic , the only person there that was nice was the dental assistant.

Need to see a Dentist as I was visiting from out of town and needed something checked. Made an…read moreonline appointment on Friday and was confirmed via text same day, despite the office being closed. They confirmed the appointment several times including day of. Easy access to get to the office and they are right off the elevator. Nice lobby and was greeted upon entry and given the normal new patient routine. Got called back before finishing things on the iPad and got to finish while talking about what was going on. Petra (so sorry about spelling) was such a sweetheart. And the dentist was a delight too. I already forgot his name. Tisk tisk. Anyhoo the exam went fine and I appreciate that he gave recommendations for next steps as I wouldn't be returning to this office for the repair. I was pleased with the level of service and ease of making and appointment.

My original dentist retired so I was forced to seek another provider. I am ECSTATIC that this…read morehappened because there so so many impressive aspects of this practice. They are the nicest group of people I have ever encountered. They use the latest technology that includes all of them wearing ear pieces so that everyone is aware of what is happening at every point of the patient visits. I am one of those people who has a horrible gag reflex when getting bite wing X-rays and I also have a pretty thick tori which gives rise to my need for their latest technically. The office is beautiful too. Need I say more?

I just recently moved and was looking for a good dentist. The last dentist I visited was amazing…read moreand I was not sure about how my next dentist would be. SmileCOS really made the difference. Everyone was so kind and helped to put me at ease. I like to ask many questions about my care and how to take care of my teeth. My hygenist, Jenna, was amazing with answering my questions and helping me to feel comfortable. I appreciate the thoroughness from the x-rays and photos taken of my teeth. Jenna also gave me great advice to help me better care for my gums. Alexis helped to further ease any other concerns by explaining the consultation visit with the dentist. Every step of the way I felt so cared for. Dr. Darquea also did great with explaining everything so well! Also, thank you to Andrea who checked me in and Elena who took care of me at check out! Y'all definitely have a new patient for sure!

This dental practice charges a $75 cancellation fee if less than TWO DAYS NOTICE to reschedule an…read moreappointment. If you're a busy professional who may need to make last-minute (or even 48-hour changes) to your schedule, this practice won't work for you. This is compounded by their reduced office hours -- some partial days, etc. during the week. And yet, if you have a dental emergency and try to get in at the last minute, you just can't -- or it's very difficult. Generally not very accommodating. I also I had an implant procedure that didn't go well -- the implant post fell out of my mouth after a 1 1/2-hour bone graft procedure to put it in. While I was patient with this situation, they don't extend the same flexibility and courtesy to their patients.

The staff and the Doctor are amazing. I usually dislike going to the dentist but coming here has…read morechanged my view all together! -Mrs. Moss

The doctor and staff were nice and professional, but do not take their estimate as a trustworthy…read moresource. I had a filling redone that was not urgent; the staff did not check to see if I had a waiting period before being able to get some services with my new insurance. I ended up having to pay out-of-pocket for the full expense. I've never had a dental office have this lack of regard before. Also, in hindsight, I don't think I needed my filling redone and wish I wouldn't have had the service in the first place. I think they push unnecessary services. I definitely felt like a wallet.

They were perfect. I was able to get a filling done, plus cosmetic work on my front tooth which…read morelooks perfect

Amazing staff who are friendly and kind. Thorough dental exams and cleaning. Highly recommend!read more

NED, whoever peddled the AI voice program that called me should be run out of business and your…read moreoffice should get a refund. It took perhaps two sentences for me to realize I was not being spoken to by a real person. I asked if it was a real person speaking to me and it said it was. Then, although my name is Rebecah, not an uncommon name, it referred to me repeatedly as REBicca. It asked me about how I came to have dental problems, and after I said it started when my family joined a three ring circus and then later, when I went above the atmosphere in a Space X craft, for which the voice congratulated me, lol, I hung up. It repeated itself, and interrupted several times. Inefficient product, to say the least. It's quite wrong and inappropriate to not inform people right away that the voice is an AI program. If this practice can't afford a real person to respond to inquiries, and doesn't care about patients enough to make calls in person, I want no part of it.

went in to get a partial denture. When I went in for fitting on a Tuesday May 23,2023…read morethey practically tied me down and started screaming at me that "dammit there was decay there on both teeth". I had called them the prior Wednesday when my crown had fallen off. They told me they couldn't see me until the next week when I had a partial denture fitting.. I thought that was too long a time for an infection to not be addressed. especially since they said there was decay and that I needed crowns on those two teeth ,, well they didn't have time and then , Then someone at the office said,, ""you can glue it in yourself"" !!! That's when I called my other dentist, and he got me in. Dr R said " that I didn't need 2 crowns. There was only one that was needed. Did I want him to fix it and I said yes do that " he prepared a new crown. that would be ready in two weeks ,, the next day I go in for a fitting of my denture , Dr U, at North End Dental, had some kind of meltdown !!! "" screaming at me that there was still infection ,, there was still infection !!! That they needed to be fixed."" the teeth that had been worked on the day before,, and that had been prepared by surgery , Well, they didn't think it had been done correctly. I've got people with knives in my mouth. I'm supposed to be getting a fitting. I didn't come in and start yelling at them that they were liars " That I didn't need crowns."" I just thought well maybe they're stupid and they just don't know what they are looking at, but I was willing to give them the benefit of the doubt,, they practically tied me to the chair so they could dig in my mouth and do oral surgery on two teeth that had had surgery the day before! They yelled and bullied me and were so upset that they were goin to lose their money for two crowns, one which didn't need a crown,, They said " I needed two crowns" , but I didn't , and here they are yelling at me that they didn't chance to do them first! If I had gone to them the week before, they would have done two crowns, , and I would've never known that they had lied to me about needing new crowns ,, I have PTSD from Dentist Doing unnecessary surgery on me. I'm taking them to small claims court for "Unneeded surgery " and now they don't want to give me my partial denture so, no product delivered. When you go in watch out, it's like a timeshare presentation , an hour of photos. Why do people go into healthcare who don't really care about people ? I'm guessing , they thought they were goin to make a lot of money, by being a doctor ,, and they paid thousands and thousands of dollars for their marketing, which any small business person will tell you ,, "cannot be advertised into existence!! ". You must to get to know people and build your clientele . These people are not in healthcare. This is just a business to them.

I've been seeing Dr. Roubal and her wonderful staff for many years and trust them completely with…read moreall of my dental needs. In fact, my entire family sees Dr. Roubal. As a bonus, they are a great group of office staff/hygienists who are kind-hearted and genuinely friendly & interested in their patients. They answer all of my questions and always have time for me. Very professional, as well - I'd recommend Dr. Roubal to anyone.

What an amazing dentist! The entire staff is welcoming, and 120% professional. I would recommend…read moredr. Debbie and her staff to anyone. She did wonders with my teeth...I never thought that the highlight of my day would be going to the dentist! The hygienist, Krystal (sp?) is also absolutely outstanding!!!

My husband and I love to do our dental checkups all in one long appointment, and the staff in this…read moreoffice are very happy to see us! Everyone we see is sweet, listens to us, and makes great suggestions for improvement. We had been to 4 other dentists in this area, trying to find good ones, and now I feel confident when I go there. They gently point out areas that I'm neglecting, and that really helps. It's not the least expensive dentist we could go to, but this is where I feel safe!

There are many fine dental offices in Southern Colorado competing for our mega-bucks. The doctors…read moreat this office are highly competent and caring. I trust them completely. They deserve a 5 star rating. But an office is only so good as the back office staff. When we're spending many $thousands on anything, in this case our mouths, it would seem we deserve competent billing. Today, I was charged ($$$) for the second time, for my doctor's review and confirmation of his original diagnosis from the last visit, for which I was also charged ($$$). No work was done on my teeth then or today. I have two dental plans, both of which cover 100% of diagnostic examinations. I questioned why I was being billed again for covered services, pointing to the patient record on their screen verifying the insurance coverage. The response was an argument. Then, as I prepared to leave, I was required to pay *in advance* for dental work which may or may not be done at my next visit. (!!) Other medical billers will make a phone to verify coverage. Not here. They bill you. This is unfortunate. The doctors at Premier Dental deserve more competent support. So do we, the patients.