My spa experience was extremely disappointing. The owner/practitioner was consistently rude and…read moredefensive and had a hard time rebooking my next appt. due to very limited time slots. After 2 ineffective treatments worth $240, I tried addressing my concerns by asking simply for in house "credit" for ONE of them, but was dismissed. No science or testimonials were given on why the treatment works "on everyone but me". She was unprofessional on phone calls, responded poorly to scheduling conflicts, and refused any compromise. She was even rude to my office staff when calling my office. This establishment lacks proper customer service and a clear separation between treatment and administrative staff making it awkward to complain to the person who is doing body treatment on you because she is the owner as well. I warned her I would post a poor review (my only power in the situation) asking her to talk it over and giving her a change to rectify the situation. She walked away, no apology or compassion-terrible for a "spa environment" or any business. Steer clear because as you see the in 2 of the other reviews, you might not even have an appt when you show up. They are in the dark ages when it comes to technology, which many people depend on, and is used to avoid issues they mentioned. They have no computer or emails/text reminders, all pencil and paper. Good luck if you book an appt there.

What a horrible experience. I called and booked a couples massage on my birthday and I confirmed…read morethe date/time with the woman on the phone. We drove over a half an hour and showed up on my birthday and they were closed at the time given (4:45). I called, thinking there had to be some mistake - what massage place is closed at 4:45 on a FRIDAY? The woman on the phone was not apologetic at all. She just kept insisting that they were closed and they would not book at that time. It was very clearly the time given to me by the woman on the phone when I booked as I would not have agreed to an earlier time because of my work schedule. Not apologetic at all. I would not recommend this location to anyone.

Gloria is amazing. Super professional and gives the best massages. She is very responsive and…read moreaccommodating. I've been to bell tower, they are good but Gloria is great. Strongly recommend her.

Gloria was one of the best that I've had. Her touch/pressure was responsive and not just one fits…read moreall. Her attention to detail amazing. I booked my husband's massage before I left. Honestly, the best I've had in Berks County.

I've had several massages by Tom. He is very mindful of patient privacy and ensuring you get the…read morebest experience possible asking throughout the massage how pressure feels. His rates are reasonable and he doesn't except tips. He even does a follow up text to see how you're feeling. I highly Premiere Massage.

I'm so glad I decided to get back into the massage routine. Tom gave a perfect 1 hr massage. I have…read morenever had a massage from a male before so I was a little hesitant. Never fear ... Tom was very respectful and asked if I was comfortable many times. I suffer from back & hip problems along with morning headaches. After my massage the next morning I didn't have the usual headache. What a pleasure. Thanks Tom.

I like here they're very nice.I like to recommend this business to anyone I know They do really…read moremassages .

I've never left an appointment disappointed. I've been going to this and their past location for…read moreover 15 years and leave walking on air. They always listen to what I need and deliver.

Esthetician was nice enough. Good at her job. The admin staff though? Wow. I'll post screenshot of…read moretheir harassment below after my appt. I get facials monthly and this kind of treatment is completely out of the ordinary. I will never return - you couldn't pay me enough I'd tipped her $30. I did not specify 1hr and I told my esthetician about having the groupon for the diamond micro dermabrasion and asked if she was familiar w it & her response was, "yes, yes, I know this one". So, no, I am not okay with an extra charge when I do not feel responsible for the miscommunication. Perhaps if I had an actual conversation with anyone prior to the appt, as in a call to confirm, things would have gone more smoothly. I liked the esthetician but not the scheduling experience - this is the first time I opened this text chat; I'm a busy person. Thanks. Well. You booked one hour and didn't note you have a voucher. But we figured you don't wanna pay. We banned your permission to book with us. We will just let you to take advantage of us if that make you feel better. And we are busy as well. It makes sense to me now why I didn't feel like I got a usual micro dermabrasion session. I will also be sure to post your response here on the Groupon site as part of my review. I feel that you took advantage of me by tacking on charges after the appt. You may be busy also but this is your business, not mine so YOU should be on top of communication. Thank you. Go ahead. You are not as busy as you told us. Text us this long thing.

A true boutique spa that gets the job done. I very much appreciated the extra texts about the…read moreroads closure and parking options ahead of time. The online registration forms were frustrating with asking for the same info in multiple places but led to quicker check in. Be aware in prime times, parking is pretty skimpy. But Pheonixville main street is a very pleasant place with lots of shops and restaurants to enjoy before or after your services. My appointments were thorough and efficient, and I definitely felt taken care of. The prices on their site and other coupon places are extremely great deals to take advantage of if you'll be in the area. You won't get the super ultra spa extras (locker rooms, fruit water with real glasses, a slow langorous atmosphere, etc.) but I never felt rushed or unattended over 3 hours of massage and facial services. If you want a pleasant spa service, it's definitely a spot to consider.

Yi spa was really really good. Professional. Clean…read more Experienced . Really relaxing. Veey fair price!

Had an awesome experience. Went for a facial Veronica is very professional, accommodating , and…read moreknowledgeable. Highly recommend her services. I left her spa feeling like a new women. Thank you.

Discovered this place convenient to the Rodeway Inn in Akron. Needed a chill out and stress relief…read morebreak. I've had lots of massages. Veronica is a former RN so very knowledgeable of her craft. The setting is calming, peaceful and beautiful. The massage was tailored to my problem muscle groups. Expert and professional therapist. Can't wait to return when I'm in the area. Highly recommend this clean well run business.