My spa experience was extremely disappointing. The owner/practitioner was consistently rude and…read moredefensive and had a hard time rebooking my next appt. due to very limited time slots. After 2 ineffective treatments worth $240, I tried addressing my concerns by asking simply for in house "credit" for ONE of them, but was dismissed. No science or testimonials were given on why the treatment works "on everyone but me". She was unprofessional on phone calls, responded poorly to scheduling conflicts, and refused any compromise. She was even rude to my office staff when calling my office. This establishment lacks proper customer service and a clear separation between treatment and administrative staff making it awkward to complain to the person who is doing body treatment on you because she is the owner as well. I warned her I would post a poor review (my only power in the situation) asking her to talk it over and giving her a change to rectify the situation. She walked away, no apology or compassion-terrible for a "spa environment" or any business. Steer clear because as you see the in 2 of the other reviews, you might not even have an appt when you show up. They are in the dark ages when it comes to technology, which many people depend on, and is used to avoid issues they mentioned. They have no computer or emails/text reminders, all pencil and paper. Good luck if you book an appt there.

What a horrible experience. I called and booked a couples massage on my birthday and I confirmed…read morethe date/time with the woman on the phone. We drove over a half an hour and showed up on my birthday and they were closed at the time given (4:45). I called, thinking there had to be some mistake - what massage place is closed at 4:45 on a FRIDAY? The woman on the phone was not apologetic at all. She just kept insisting that they were closed and they would not book at that time. It was very clearly the time given to me by the woman on the phone when I booked as I would not have agreed to an earlier time because of my work schedule. Not apologetic at all. I would not recommend this location to anyone.

I absolutely love it here! But with that being said, let me say this. This is not the place you go…read morefor a relaxing spa day, as mentioned in other reviews, you can hear the traffic. I personally don't care, I don't come here for relaxation, I come here for relief as I constantly have tightness in my neck and shoulders and knots all over. They are a little heavy handed with the massages and I love it! I need it and I yearn for it!! I will never go anywhere else as long as this place is around. They are skilled with their hands and I always leave feeling amazing. The prices can't be beat for this area and especially considering they use hot stones at the end without an added charge. I always tip their requested (now) 25% because the massage alone would cost me that much at other places in the area. The language barrier does make scheduling and communication a little difficult but again I don't care because the massages are worth it. They also now have a scheduler who speaks English well and answers the phone sometimes and books appointments. All in all I love this place and I highly recommend it to people who want or need a great deep tissue massage at a reasonable price.

This place is sketchy. Don't bother making an appointment online, because they say they are busy…read morewhen you arrive. I tried explaining that I made an appt online and had a confirmation email but they don't understand English. I got the sense that this is a HE establishment.

I have been working at East West for almost 3 years...love my job!…read more We are a Massage Therapy Business as well as a School of Massage. We are.. a little hard to find.. and worth the effort...at 510 North Park Road Wyomissing, PA. ...rear of building You find us... we will find your knots !!! A very caring staff ready to help you relax. Come see me... or that Aaron guy!!! Seriously come on in you will be glad you did! KELLY

I have been coming here for years for my massages. I highly recommend them! I've had maternity…read moremassages, therapeutic massages, & now my hubby comes with me for couples massages. Ask for Sandy Russo. She is awesome! This place is clean & the staff is professional.

Had an awesome experience. Went for a facial Veronica is very professional, accommodating , and…read moreknowledgeable. Highly recommend her services. I left her spa feeling like a new women. Thank you.

Discovered this place convenient to the Rodeway Inn in Akron. Needed a chill out and stress relief…read morebreak. I've had lots of massages. Veronica is a former RN so very knowledgeable of her craft. The setting is calming, peaceful and beautiful. The massage was tailored to my problem muscle groups. Expert and professional therapist. Can't wait to return when I'm in the area. Highly recommend this clean well run business.

I like here they're very nice.I like to recommend this business to anyone I know They do really…read moremassages .

I've never left an appointment disappointed. I've been going to this and their past location for…read moreover 15 years and leave walking on air. They always listen to what I need and deliver.

I've had several massages by Tom. He is very mindful of patient privacy and ensuring you get the…read morebest experience possible asking throughout the massage how pressure feels. His rates are reasonable and he doesn't except tips. He even does a follow up text to see how you're feeling. I highly Premiere Massage.

I'm so glad I decided to get back into the massage routine. Tom gave a perfect 1 hr massage. I have…read morenever had a massage from a male before so I was a little hesitant. Never fear ... Tom was very respectful and asked if I was comfortable many times. I suffer from back & hip problems along with morning headaches. After my massage the next morning I didn't have the usual headache. What a pleasure. Thanks Tom.

GREAT massage in a not so great place - first part of massage was accompanied by the loud sounds of…read morea CrossFit class going on what sounded like 10 feet away....just not the peaceful I was seeking