I made the mistake of selecting this place based on the reviews found on Google, so for those who…read moredon't know--those reviews are not reliable because positive ratings there can be bought from bot farms in China and elsewhere. First off, the doctor's services are professional, but customer service was substandard. When I first arrived, the woman at the front desk mentioned that there "might" be a fee for my contact lens fitting. I didn't think much of it at the time. I should've asked how much, because it turned out to be much more than expected. Ok, fine. But what bothered me was that I didn't find out until it was time to settle the bill. It felt like an ambush. The other humourless woman that helped me select my lenses seemed annoyed at my insurance coverage questions, and I couldn't get a straight answer about the total out-of-pocket expense, including the fee that was dumped on me. Everything was an evasive reply, or a "gotcha" answer. The visit ended costing way more than I had planned. The thing about cash grabs, is that they only work once. So forget about repeat customers. Lesson learned.

Kind staff, quick service and answered all my questions! Great price matching for contacts as well.read more

I recommend not going to any Refocus office. They charged me a separate charge to give me a…read moreprescription for my eyeglasses - no other eye doctor has charged me extra to do that since that is the point of me going to the eye doctor. In addition, they somehow billed my insurance using codes that resulted in me having additional charges not covered by the insurance. Again that has never happened at any other Eye Doctor I have ever been to. I believe these issues may be due to dealing with a large corporate structure instead of a local Eye Doctor's office. ReFocus in a corporation buying up local offices and consolidating billing and policies such that they extract more money from patients while providing poor service. I called them to see if they would address any of my concerns before posting this, but I could not even get anyone on the phone who had any authority to help me in any way.

I received excellent care. Through their efforts and diligence they were able to notify me of a…read morecondition that needed addressing before it could get worse. Couldn't thank them more

Just worked with Francis in their optical shop. Excellent service and expertise! I would definitely…read morerecommend for their level of service and experience as he spent the time needed to get the right fit. JM

I loved getting my glasses here! They have a varied and gorgeous selection. I got a Vera Wang frame…read morethat I'm in love with. The service was quick with processing my prescription and my insurance claim. I was in and out within 45 minutes. And my glasses arrived within three business days. They were really nice and helpful with helping me understand what my insurance covered. Highly recommend for optometry!

Absolutely amazing!(( Great staff awesome doctor, wish I could give home 6 stars. In and out…read morequickly. Very happy with them.

Had a great experience getting new glasses and picking them out. The employee in…read more the eyeglasses center was very nice and helpful.

My daughter and I just switched eye doctors, and based on his good reviews, we chose total vision…read moreeyecare, and Dr. Alpert. The first thing I noticed, upon walking in was how spacious, clean, and not crowded the office was. Our appointments were back to back; The women working at the front desk were both personable and helpful. We waited maybe five minutes each to be seen...not long at all. I was impressed especially by the technology in his office because my previous eye doctor did not have anything like this. I felt like I was at an arcade, with all of the different machines meant to measure my vision. It seemed like a very thorough exam that didn't just rely on what I said but actual computer technology. I don't know about you, but whenever I'm getting my eyes checked, I almost feel like it's a test and I might be answering it wrong. I felt like the various machines prevented me from second-guessing myself. Dr. Alpert himself was very friendly, personable, and asked multiple times if I had any questions about anything we were discussing. For many years, I had gone to a different eyecare center and would get a prescription and then buy my glasses online. Based on his very thorough exam, and recommendations from the doctor, we went with eyeglasses that did cost a significant amount more than I'm used to paying. However, I do believe that we will get what we pay for when they come in, which is expected to be in the next two weeks The young man who helped us pick out frames was very patient as I couldn't make up my mind. I appreciated that he pointed out some frames that were on sale for us since I was buying two pair and we do not have insurance for them. I really like supporting a local doctor who isn't part of a big fancy conglomeration and I look forward to staying with this practice for many years to come. I just had a really good feeling there today.

If you're young, don't go here. They will take advantage trying to charge you more. I was told…read moreabout an additional 299$ 1 year warranty for a 1-time repair along with fancy protection features like UV rays; yada yada. I declined, thereafter they decided charge another 299 to my glasses anyways, which was fully covered by the insurance. They switched up, lied & I declined, thus wasted my time doing all that just to pay or not pay in the end to a bunch of dishonest scum.

A few days ago I was just minding my own business, when suddenly the lens of my glasses popped out…read moreof the frame. Of course the tiny screw was impossible to find. I drove to Primary Eye Care Center in Bloomfield because they are much closer then my usual optometrist's office. It was very busy when I arrived. I was okay with the wait because I had no appointment, nor had I ever been here before. I waited around an hour, when the very nice lady named Denise said she was ready for me. I handed her my lens and my frame, she took them to her station, in around five minutes the job was done. My glasses were also sparkling clean! Denise didn't charge me a penny for her work. Thank you so much Primary Eye Care Center and to Denise for repairing my glasses so quickly!

The staff were very friendly and considerate of my time. The Dr. D is very professional and…read moreexplains things at an understanding level. The optical shop tech was fantastic and helpful

I love this MyEyeDr location! I've been going there for years. We just saw Dr. Tran, who was great!…read moreVery efficient and proficient. We appreciated the relaxed atmosphere that he creates. The office staff was friendly. And, of course, Argentina is the reason we keep going back. She is THE BEST at helping with eye glass selection. Listen to Argentina and you will love your glasses!!

Exceptional eye care.. great doctors, one stop shop for the best eye wear ..easy online appointment…read morescheduling and so many locations. All this is what makes this a great stress free visit to the doctors. Love the staff at this location they were very kind and extremely professional. The doctor took her time, didn't feel rushed. Everyone is so amazing and makes you feel comfortable.

Now in my 50's and wearing glasses since I was in college, this provider had made the best glasses…read moreI ever had. When I lived in CT, for about 7 years, I used this provider. We stumbled upon this practice by luck and stuck with them (except once when i was in a rush, went to a local place on my insurance list, regretted that, so I went back to using the reliable service we always got from Dr. Nowak from then on). As for the rest of my family, we always used Dr. Nowak even though he was a bit far from where I lived - found him as a referral we got when we first moved to CT from out-of-state, stayed with him because of quality of care. The doctor is thorough, careful and uses exceptional material - he insists on Zeiss lenses they, and his testing must make a difference because before him and since, I've really never had eyewear that's been so comfortable; if I had the money I'd fly back there just to get my eye services from him! Really, tried several providers here and there's always more than a bit of an adjustment to new glasses, never had that once with Dr. Nowak's.