My 25 year old cedar fence was damaged in a recent storm and had to be replaced. After doing quite a bit of research to find the right contractor I settled on Kimberly Fence to replace my old fence based on their reputation, quality of materials they use and their competitive pricing. Relative to their reputation, this company was rated very well in Google (4.5 avg rating based on 212 reviews), Houzz (top ten best fence contractors metro Detroit) and Expertise.com (top 5 best fence contractors in metro Detroit). The quote process was quite good where their sales manager came to my house and did a thorough site inspection and listened to my desires for the new fence offering up various alternatives at different cost points/materials which I truly appreciated. During this phase, the salesman was very friendly and professional and not pushy in the least and vary patient with the many questions I had. The electronic detailed quote that followed had dimensioned diagrams for the installation (so you know exactly what is being quoted) and stepped up options so the customer can tailor the work to meet his/her own desires. After settling on Kimberly and the work I wanted done a final detailed contract was sent to me via their website for electronic signature with the ability to keep this file on my computer for future reference/use which I truly like over the old paper copy approach which invariably leads to misplacing the signed contract over time. Once the project started, The works was done over two days by their crew (Scott and John) where day 1 they tore out and hauled away the old fence and installed the new fence posts and day 2 they installed the new fence. The process they use was quite efficient where the panels. where possible, are custom preassembled at their shop before arrival allowing quicker installation and where necessary, they custom build on site the portions that are tailored to the terrain (in my case going over an irregular burm). Materials are top shelf which in my case was kiln dried 3/4" cedar Fence planks, 2X4 cedar framing boards, and most importantly galvanized steel posts by Postmaster (No more rotted posts over time - yay!!!). Just as importantly, the crew, Scott and John, were super friendly and professional answering all my questions and ensuring I was happy with the project as it progressed. I could not have been happier with the project, the crew, and the end result. From beginning to end it was a delight working with these guys where the end product exceeded my expectations. If you have a fence project in metro Detroit than this is definately a company you should consider for the project as I have no issues whatsoever in endorsing them based on the work they did for me. Five stars in my book! read more

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From the initial phone call through picking up our order, we were met with rude and unprofessional behavior. At times, the interaction felt insulting, which made the entire experience very unpleasant. Because of this, I would not recommend this company. read more

Really? Called for a quote and sent a sketch of the project. Here is the response... That sure looks like a drawing from xxxx we'd need to see the yard, which we'll do if you want to meet and we only do cedar, no treated, xxxx will do treated, we are going to be more than him, as we have a building and give a 5 year labor warranty, as opposed to a guy in a pickup truck....do you want an estimator to reach out to schedule a visit? I responded "No thanks". What an insulting response. It's no wonder why the reviews are poor. read more

Fantastic company...Had a commercial gate built for my house. Quality of the gate was fantastic, price was reasonable, very nice sales and team. My dogs will have a hard time trying to get through this one, thank you Kimberly Fence, very happy overall. read more

Kimberly Fence & Supply - Gate - Fences & Gates Near Me - Warren, Michigan

Kimberly Fence is an old-fashioned kind of company, and I mean that in a good way. Awesome customer service. I grew up in a small-town, and it felt like that; someone I knew and could talk to whenever I needed to. I was in touch with someone the entire time -- from quote, to scheduling, to day-to-day with the install. Their website is clear and the quote (from in-person visit) nearly matched the website quote. That's really important to me. The install didn't go off without a hitch -- but I'm still giving a 5 star review anyway. The on-site team: Joe, Sean (sorry if I'm misspelling it!), and Keith were really great. Professional, courtesy, even when I pointed out miscommunications. At first, they put in the wrong fence height for one side (to be fair, the drawing was a little confusing, always double check with ANY contractor!) and rectified it with just kindness and understanding. They were also very thoughtful and considerate, going above and beyond, like helping my older neighbor cut down a small 3 ft shrub that was in the way and hauling it out for her. Their PM was in touch every day with updates (they installed the same week as a HUGE storm) and overall, I'd highlight recommend them. The fence also looks so so so good. I've gotten lots of compliments from strangers and friends. Our house isn't on the most even ground, but you wouldn't know it from our fence. Love the work. Thank you so much! read more

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$2500 for a gate over our driveway in 2017. They installed the fence backwards, and left a 5-6 inch gap between another fence. They eventually reinstalled the gate, leaving holes in the driveway that we needed to get refilled, and screw holes in the fence itself that needed capping. Metal shavings all over the driveway. The service tech, Evan, was very nice. The owner that I dealt with via email, was argumentative and rude. I have receipts. Here I am, 5 years later, with a gate that doesn't shut correctly- and I would rather call someone else AND PAY for someone to fix it. Don't use this company. read more

I'm very happy with these guys. We got a quote as soon as they were available near the end of April during COVID season. The guy was masked up and very helpful in answering all my questions. The quote came in about 20% higher than what I got at Home Depot but I was sold by their steel posts. They don't use wooden post, they use steel which is great in Royal Oak where we have an extremely high water table. Our old fence rotted away but I think this one will last for decades. The steel is covered by cedar so it still looks really nice. It took about 8 weeks for the install to begin since they were backed up and slammed after taking time off for covid. The first day they tore out my old fence and hauled everything away. They also installed the steel posts. It all took about 6 hours. They put up a temporary fence and left the yard nice and clean. Two days later they installed the cedar panels and covered the steel post. Took about six hours again. We will recommend Kimberly Fence to anyone who asks! read more

Kimberly Fence & Supply - Fences & Gates Near Me - Warren, Michigan

We've used Kimberly Fence twice. On 9/18/24 Joe, Jeff & Kevin came out to repair storm damage to our black chain link fence in two spots and our privacy fence. They installed the fence last year when we decided to close in our back yard. Kimberly fence has proven to be very reliable & timely on their jobs. 5 read more

Poor communication on the front end of estimation. Brian, estimator, was rude over the phone, stuttering his way through the entire conversation. Told me "it's 4 pm, so I'm off the clock." And he was late arriving for the estimate. Said all he's responsible for is doing a drive by. This was not communicated to me initially. This company dragged their feet from my initial call. Keep scrolling past Kimberly Fence. read more

Kimberly Fence was chosen to install a temporary patio area fence to contain our (2) Cairn Terrier Pups, at our new Grosse Pointe home, for when we returned to Michigan from California in October, 2022. We also ordered a 4' permanent black aluminum fence, to be designed & installed before 2022 year end, including removal of the temporary fence, completed Dec. 16, 2022. Our experience with Kimberly's Paul Loshaw, sales, Marc, estimating/scheduling, as well as installation/construction lead Joe & his team of Jeff & Kevin was truly amazing cooperation resulting in a professionally functional and attractive feature of our home. read more

I needed a fence taken down and a new fence put up. They worked with me on the price and they were an awesome company. The installers were great. They came. They took the old fence down, took it away and put my new fence up. They were very nice. I would highly recommend this company read more

The fence looked great on completion and the job was done correctly. The guys in the office that answer the phones and deal with customers were courteous and prompt. The only reason it's not a 5 is that i had to wait 5 weeks. I can recommend Kimberley Fence and feel good about it. read more

I recently had handrails installed on my front porch by Joe and John. They did a fantastic job and when I went to talk to them they introduced themselves and the were very professional and polite. I received my quote from Brian Pace and he sent my proposal and photos and I am so glad that I took my neighbors recommendation to go with Kimberly Fence & Supply. read more

Meticulous work. Hard working. Reliable. Kind and efficient. Explained the process and the timing. They mentioned how they had to measure to allow for the sod and also asked to see my dog so they could ensure she could not get out. I never would have thought of that. So appreciate their attention to all aspects of the job. Worked in very muddy, rainy conditions without complaint or delay. Recommend without reservation! read more

Kimberly Fence & Supply - Fences & Gates Near Me - Warren, Michigan

Hired Kimberly to remove an old wooden privacy fence and replace with chain link. They subcontracted out the work to an unknown company named Jolly Fence that doesn't even show up on Google and they didn't tell me they were going to subcontract out the work. The guy gave his business card to my neighbor. It said David "Jolly" Rodger on it with the name of the business as Jolly Fence. So, instead of removing the old fence posts from the ground, they simply cut the posts level to the ground with a reciprocating saw, then left the saw blades in my lawn, threw garbage in my yard waste bin (clearly labeled as yard waste only), didn't even install my double gate and tried to collect final payment on the invoice. I called Kimberly and the guy was like "oh, we didn't know he didn't install your gate." hmmmm wonder how that happens, but he swears he didn't subcontract out the work. Then they left a 2" gap in one of the corners, probably because they didn't dig up the old fence posts and therefore didn't have room to put the new one where the old one was, and when I called them to fix it, their solution was to just weld another fence post in between two the existing fence posts where the gap was. That middle fence is not even in the ground, it looks like someone just glued an extra post to it. When I told them how terrible it looks, they just said they couldn't do anything else. Wish I had read the one-star reviews on Google first before hiring this company and seen how unprofessional their replies are to the bad reviews. The people at this company act like teenagers. I tried to leave a review on Google and it got censored from public view, even though it was a calm, honest review. Apparently the company still saw it though, and Paul sent me a message through their online portal where they give quotes simply saying "Nice garbage can" because I put up a picture of where they threw garbage in my yard waste bin. Do yourself a favor and don't do business with this company. read more

Kimberly Fence & Supply - Fences & Gates Near Me - Warren, Michigan

Once you are on their website, they have a yard measurement tool to give you a rough estimate of what the job could cost you seems nice, right? I thought so as well. However, If you're not spending at least $5000 or more, they do not want your business, at least that's what Evan their sales rep told me. I was initially interested in their service because their app gave me such a great price. But Evan never asked me a single question. He said we're not interested in doing your fence, and that was the end of the call. If Evan had taken any effort into talking to me about my property, he would have discovered that I need 150.' more than the app quoted, possibly an error on my end, but that's what conversations and salesmanship are for. I wonder how much money this company is losing by simply relying on an app and poor salesmanship. read more

Just called to get a price estimate. Was told they could not because all fences installations were unique and they need to look at trees, cement, etc. Totally makes sense and I understand. What I don't understand is being hung up on before a potential client can even ask for an appointment or any other questions for that matter. Business must be so great that this company doesn't need incoming calls of interest. First impressions go a long way .... especially poor ones. read more

As the female owner of a small family owned fence company I try to support small business, so today I send my guys to #kimberlyfence to purchase some fence supply's only to be given less then quality product( it's not uncommon for me to dig thru panels to find the nicer pickets) when I brought to the Owners attention his response you should go to Home Depot or Lowe's? I won't get into The insults he then muttered under his breath. Needless to say I will never go back there. My Advice to any and all go to Home Depot !!! Avoid the nastiness. One employee actually apologized for the owner! Sorry dude you have to work in that environment. read more

Unprofessional, they were rude when visiting the property, to quote the job. After this poor first impression, I decided to seek out some of their other jobs to get some feedback. The homeowners were not happy with the work. In one case, they Dumped unused cement on the customers front lawn and considered it a non issue!?!!! subpar work was performed for The most part. Do not use this company, I'm glad I took my business elsewhere read more

I was referred to Kimberly fence by my neighbor who was very happy with their work. I must say that I've been happy too! They were fair priced. They went above what I expected from them. Gave good advice. Stood by their work and came out to adjust my gate. Evan was always pleasant (as were the installers). It's been 2 years since it was installed and the fence and gate look fantastic. I am very busy and finally got around to write this post. Most people would just forget about it, but I thought THAT highly of their work that I made the time...finally. read more

They wanted $1,800 for a five foot by 7 foot, 4 foot high railing on my front porch and hung up on me when I said that I am not asking for a gold plated railing. read more

I would write 0 star if there is an option. Being a woman in the renovation business, I have worked with many professional and respectful large and small companies. The collection of the store is very small, but what is unacceptable is their POOR service. Just as some the other reviews stated it is a very rude environment while simple questions were asked about pricing and options, no answers were given and we felt insulted. We were in the store for 5 minutes, asked one or two questions, the guy we talked to was in grey shirt no facial hair(I didn't bother to get his name), he started to get impatient, rude, didn't provide any information about fence - nor anything useful, he rolled his eyes in front of us. We decided to walk out right away, and will never return or recommend. read more

Awesome company. I purchased the materials and did the install myself. Mark is very helpful and was always available to answer questions for me. read more

The person who answered the phone was so nasty and so obviously disinterested in new business that he couldn't rush me off the phone fast enough. I see numerous similar reviews here, so clearly, the company cares little about good customer service (or even the appearance of same) and less about its reputation. read more

The staff was helpful and friendly. They assisted me with what to purchase and helped give estimates. Originally ordered flat top pickets and dog-eared ones accidentally got delivered. They took care of it promptly. 5 stars is even though a mistake was made. Everyone makes mistakes and the important thing is, was it owned and fixed? And yes on both counts. Glad to know if I need product from them again, they can be trusted. read more

Just walked in to inquire about 500+ linear feet of a custom fence. I was trying to provide info to the questions I was asking and once I did he (paul) became frustrated with me because I asked for availability and pricing. I literally was inside the building all of 4 minutes in total. Paul then proceeded act like his panties were in bunch and threw his arms up like a little B**ch and walked away. I don't understand how people sitting behind a desk providing the simplest of services can be act this way. I hate to assume this,but it's has to be the owners fault for allowing his employees to act like this towards customer. I forgot to mention I'm a general contractor and my company does upwards of 3000 linear feet of fence repairs every summer. Needless to say if I ever run into this Douche bag in the streets I'm cussing his a$$ out. read more

Kimberly Fence is clearly not a customer service based company. They do not work with adjoining homeowners nor make sure that they are complying with city ordinances. Our neighbors had them cut down part of our gate that was grandfathered in per our city. They did not check with us or city code prior to destroying it. I would think that as a fencing company before they did work they would make sure both neighbors had authorized anything that crossed property lines and make sure it was okay with city inspectors. Money is all that matters here. read more

If I could give negative stars, I would. I have never been more disappointed with customer service. We decided to stop in earlier this afternoon as we have been in the market for a new aluminum fence/gate. When we walked in, the 'salesperson' behind the desk didn't even acknowledge us. After finally getting their attention, not only was he hostile, but probably the rudest salesperson I have ever met. Even though we had plot lines drawn and length estimates, he refused to even talk about getting an estimate or getting a consultation scheduled. Instead, he said to just give him our number and he would 'have someone call us.' I haven't ever seen a more B.S. attempt to rush business out the door. They will not be earning our business. They sell the same aluminum fence product as Action Fence- a local company that is much more in-tune with what customer service is all about. Avoid this 'business.' read more

Horrible.... Kimberly fence came to take down my old fencing and install a privacy fence, I had them extended the fence to my side door and they promised they could put a gate in. They messed up and did not take in to consideration the objects by the house that would hinder them from putting in the gate. they told me i would have to get the gate installed in the back of the house. What a waste of money.... spent extra to have the fence extended then i can't even put up a GATE!!! What shitty planning on this companies part. I would not recommend this fencing company to anyone unless you want to get screwed out of money!!! read more

The salesperson was rude and will not get our money. The written quote was confusing and when we went in to pay a deposit and sign the contract, the salesperson was rude regarding the explanation. He sat at a desk behind the counter while talking to us, never getting up to even greet us. When we clarified what we wanted and our interpretation of the contract, he stated we were wrong and that he did not care if he got the job- that our $850 job was charity and they do not usually consider jobs under $1200. I would never spend my money at a company who does not know how to treat people. Customer Service is important to me when I am spending my money and it will not be spent with Kimberly Fence. read more

Very poor experience. Low level of professionalism from the owner to the installers. We had to make the simple adjustment ourselves to finally level the fence after the a follow-up visit failed to solve the original issue. Also, border line intimidation by them when their work was politely challenged. read more

I would also give negative stars if I could. AWFUL customer service and experience. This AWFUL, rude, mean, nasty guy came out to our house and told us we "were lucky that he even came out this far for an estimate." We had fencing done by this company in 2011. We only had half the fence done (we live on a corner lot) and we have advertised this company for YEARS - allowing their sign to be hung on our fence. We called this company again to come out to fence the other half of our yard and to fix a rotted wooden post - that was IMPROPERLY installed due to the cement not being all the way around the wooden post in the ground - causing the wood post to COMPLETELY rot. It's the only post like this - all the other ones are in pristine condition. He basically told us that he takes offense to us saying the post was improperly installed and since the wind storms have been so bad this year, that is the cause. (Except ALL the other properly cemented wooden posts in the ground are perfect). And he said we would have to get in line behind at least 50 other jobs in order to get the one rotted post replaced and to fence the other half of our yard. And they would most likely only replace the rotted post IF their company got the whole job. He then proceeded to quote us more than DOUBLE the amount we were quoted in 2011 for the SAME length/area to be fenced (in 2011 we had three separate quotes - one for the area we currently have fenced, one for the area we don't have fenced yet and then a third one with the prices combined). The guy was such a cocky jerk - he needs some lessons in customer service. Bc he doesn't have any. Condescending, rude, offensive, and nasty. I never want any person like this stepping on my property, let alone doing work on my house. BYE, FELECIA!!! Get a new salesman/person to do quotes. And if you are the owner, you should fire yourself. read more