As far as Dental skills of Dr Welch, I have no issue but office staff and his personal skills at…read morehandling criticism of his staff ... letter edited to fit Dr Welch, I was told that the price could be anywhere between $2,000 and $5,000 depending on what Sure Smile said. I was told I would pay around $350 for your services and if I decided not to go with Sure Smile, I would forfeit that money. That is what I heard, that is what I thought. If you want to get upset because a client misunderstood... This was all verbal, I did not receive any written estimate. When I called to talk to Deann about how she had spoke to me, I was in tears at how she belittled me and made me feel like I was wasting your time by not paying the $5000. I was very professional when I started the conversation with you, just as I was very professional when I spoke with her. Understand I was calling you because I was hurt, felt belittled and felt like I was not valued as a person or client. You also berated and harangued me stating that your office had called me multiple times and that I did not answer, refused the calls, and refused to call back. I only missed ONE phone call from your office. I am surprised you felt comfortable making those statements without verifying the facts and the way you spoke to me as a client and fellow human being was cruel and damaging. I was very professional and listened to you Berated me for miss understanding the price and falsely accuse me of, in your words, "refusing" your office's calls BUT when you began interjecting, interrupting and trying to drown me out while I was talking... quite frankly..I HAD HAD ENOUGH!!!!! I called because I felt hurt and instead of being kind and understanding to your client you decided to treat me like, like, I'm at a loss for words on what word to use. You should be ashamed of yourself for speaking to a woman and a client like that. Yes, I did hang up on you while you were yelling and talking over me. I will not permit anyone to speak to me in that manner or tone. The way normal conversation goes, Dr Welch, is you have your say then you keep yourself quiet while the other person speaks, then if you don't agree, you can counter. I was very professional with your office manager, I did not speak down to her, talk ugly to her or in any way speak unprofessionally to her and if she said so, then I will tell you now, she is not telling you the truth. When I got off the phone with her we had an understanding that it was a misunderstanding BUT after speaking with you, I can see now that it wasn't a misunderstanding. She was just rude and condescending and ugly to me and I can now see where she gets it from. Obviously there is a toxic work culture in your office and it is very contagious. So understand.... this is not an isolated incident with your office belittling your clients which obviously you foster. I also went down the rabbit hole to look at some of your online reviews. I suggest you do the same. One posted 2 years ago states "Deanne at the front desk has a horrible nasty atitude", another posted in 2023 "Never have been treated so poorly by a front desk clerk.....She was so rude", another posted in 2021 "THis is the worst dental office in Mobile, the staff is new since 2020 and is not trained in patient care. They hang up on you, talk back to you...." "Dr Welch has hired all newly graduated inconsiderate staff from RECEPTIONIST TO INSURANCE VERIFIERS..." And these are just the ones who are outspoken. It begs to be asked, how many others are out there who were treated rudely and just resigned themselves to the mistreatment? I'm sorry things ended this way. I came to your office for care and respect, and I didn't receive that. I'll be finding another provider, but I hope you'll address the way you and your staff speak to patients so others don't have the same experience. No one who is paying for your services deserves to be talked down to, belittled or insulted. I wish you well.

I have a less than happy experience with dentist, especially U.S.Navy dentists, so to say I am…read moreexceptionally pleased with my experience with Dr. Welch, is beyond amazing. From being greeted by Deanne at sign-in to Taylor's welcome introduction, I was fairly at ease, but a bit on edge because I knew I was getting ready to have several broken molars extracted (Go Navy dentist). Once met Dr. Welch and he explained everything to me, I began to feel much easier. Before the dreaded shots they applied a topical anesthetic and I felt nothing from the shots. Dr. Welch had extracted two or the broken molars before I realized it. Amazing there was no pain or discomfort. The third molar was a bit stubborn but still no pain. The recovery was just as painless. I took a couple of Tylenol and all was good. My whole experience with Dr. Welch and his staff has been fantastic and pleasant. Dr. Welch is the best dentist that I have ever experienced and his staff is professional, friendly, and abundantly helpful. Thank again for restoring my faith in dentists!

The office is very comfortable and pleasant as well as the Dentist and his staff. His…read morerecommendation is what you would b looking for especially dealing with your teeth.

Dr Hopkins and his staff are top notch! Friendly staff, clean facilities, and first rate care. Just…read morehad a filling and could have fallen asleep through it! Didn't even feel the shots. Drilling was a bit noisy but that's the same no matter where a go. Painless and great quality. Highly recommend!

Zimmerman Dentistry has taken great care of me for the past five years. Staff is always friendly,…read moreand at this point, they feel like family. They are thorough, patient, accommodating, and professional. I always recommend Dr. Jeff Zimmerman to my own friends and family, and I plan to keep coming here for as long as I live in the area.

The office staff ensure you are comfortable. Dental work is very stressful and they try to help you…read morefeel better. De. Zimmerman also takes extra care to put you at ease. Five star service all the way!

I recently moved across the country to Long Beach, MS, and was looking for a great dentist. The…read morefirst dentist did not meet my expectations, so I made an appointment with Dr. Farley. From the moment I walked in I knew this was going to be my new dentist. Every employee there was compassionate and made me feel welcome. The dentist, Dr. Farley had to place a cap on my tooth that had a failed veneer. She was amazing in every aspect and made sure I felt no pain during my procedure. If you need a great dentist in this area I highly recommend this business.

Went in for an emergency pull, the atmosphere was amazing. Very homey feeling I got offered water…read morebefore the pull and was surprised when they gave me a bag of home made burritos, they've called to check on how it went and that also was nice. Very sweet place and ms.farley had very light hands during it, wasn't as painful as it sounded.

I am beyond impressed with Dr. Farley and her staff. I have never in my life been to a dentist's…read moreoffice where I felt 100% at ease knowing that the quality of the dentistry would be fantastic and that the staff truly cared about their patients. The atmosphere is professional, yet laid back, and I not only entrust the care of my teeth and gums to them, but my daughters now see Dr. Farley as well - ages 5yrs and 2yrs - and they both love her and her staff! I couldn't be more grateful to my friend who recommended them! And I can't leave out Dr. Farley's husband, an excellent cook, who always has something new for us to sample during our visits...definitely makes me look forward to our appointments! Thanks to all of you!

OMG! My visit was amazing. I needed one molar cut out and another one pulled. When I woke up, I…read morethought it had only been 15 minutes. It had been about 2 hours. I just had minor swelling and the general discomfort but I feel terrific. And my mouth feels so much better.

Can't say enough how helpful and nice these folks were. I was referred to get a post surgically…read moreinserted for an implant, and I was scared. I have dry mouth issues and have had dental procedures not work out because of it. Dr. Rosetti and his staff were very kind. They explained everything that was going on and what I could expect. They said it was going to be almost completely painless and they were right. Everything worked out really well. Excellent professionalism while being nice people. Sometimes a wait in the waiting room, but they did their very best to get me in and out on time. Can't really ask for more than that.