Went to get my nails done paid to get them done they said that my card declined but it took the money off my card so then they sent me home cause i am trying to explain to them they took my money and i received no service at all read more

I literally never leave a review but I couldn't walk out of this place without talking about it. The best acrylic set I've ever gotten and the nail tech was hilarious. I LOVE Kim's!! read more

Kim's Nails - Acrylic set and gel polish from Kim's - Nail Salons Near Me - Willoughby Hills, Ohio

Horrible service, shop just opened and workers attitudes are thee worst. Wouldn't recommend this salon to a stray CAT!! Service suck first time here and will never return. guy who did my full set smelt like cigarette smoke and lady in the back seemed as if she wanted to fight!!! These people suck!!!!!!!!!!!!! Wouldn't recommend EVER. Place is a mess BTW!!! read more

Kim's Nails - Everything it shouldn't be - Nail Salons Near Me - Willoughby Hills, Ohio

Did a decent job would have liked for the older woman to did a better job on my pedicure she was a very nice an lady I had a nice experience there but I don't believe I will visit again this was my first time an last read more

horrible service gel polish came off same night. Went back twice & polish still came off the next day each time. The nail tech response was next time don't get black. read more

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Pedicure. Price listed was not the one charged. $20 more. If regular pedicures are no longer available then take it off your price list.

So today me and my friend went to get our nails done my friend goes here a lot (not me ) We went in for pedicures and I wanted a full set plus pedicure.. But what I got was rude customer service so here's the break down ! First pic is unfinished nails (why ?) The thumb nail was to small she didn't have a size to fit ( not my fault I don't place orders for this company ) So instead of taking off the nail she left them on me and rudely told me that she can't service me and told me to go to the pedicure bowl This is where it gets worse I sat at the bowl for like 3 mins feet in cold water trying not to complain seeing that I didn't approve the thumb nail. And when I told her she got upset So before I could ask for anything she's like (feet out water ) so I removed them And she told me that she doesn't do acrylic toes (I was cool with that I asked could I get the polish removed I still wanted the pedicure she said no we can't service u and u will have to wait outside I'm super tired of the we don't " this and we don't that " Like what do you do ? This place isn't welcoming its dingy and dark inside I'm extra cool on this place I'm a paying customer and I shouldn't feel disrespected when I'm trying to get serviced (the owner is super strange ) read more

Kim's Nails - Nail Salons Near Me - Willoughby Hills, Ohio

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I wish I could select 0. Terrible attitudes! The customer service was unbelievable. The lady who must be in charge was so rude I had to tell her to stop talking to me. Got a basic pedicure and basic manicure with REGULAR polish and it was $93. They advertise it as $65. I questioned it and she was so rude to me. should've left after that. Maybe she's so mean and rude because she's drunk! Was drinking out of a large bottle of Ciroc the whole time I was there at 11 in the morning. Someone else got a pedicure and were getting services I didn't get, I questioned it and no one had an answer. when I mentioned the customer service he said "you don't like, don't come back" I WILL NEVER RETURN HERE. I see why they're empty on a Saturday morning and all the other nail shops are crowded and booked, no one wants to come here. Pedicure was a 3/5, manicure 0/5. Smh read more

Kim's Nails - Nail Salons Near Me - Willoughby Hills, Ohio

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If you were looking for a place to go to to have a pleasant experience, this is not the place for you! The woman is rude to you from when you walk in the door. The pedicure massage is less than one minute per leg. She claims they charge tax, but math says they round up and earn extra money on the tax. 7% of $55 does not equal $59....don't go here! read more

If I could leave 0 stars I would.. plainly put this place is: 1.filthy/ dust and clutter everywhere, covered in signs that make no sense and dark. 2. Kim is rude. Didn't greet me and asked if I could afford/pay for the service with out telling me what it included. This place was full of attitude and even the other customers where shocked by her comments. 3. Service is terrible they told me to pick colors- the question was from where? Am I to dig through your trash to find the samples? Didn't have a list of services and made up prices ad hock. Just from the way it looked they seemed over priced. Ultimately I expressed my lack of satisfaction and she stated she couldn't do my nails. I was fine to move along and spend my money else where. Learned about them from a referral (from a white personal so I'm sure they received better service) already told them I was treated poorly and will never return. There is a shop right up the street that is clean and has solid customer service. Save yourself the trouble. read more

BEST in town Kim does a great job w dip nails I get a clear top coat but all the more to appreciate her skills You can't even tell it's not my natural nails Very nice staff the CLEANEST nail salon read more

Extremely rude to patrons and services are overpriced! Don't spend your money here because your business is not appreciated. Terrible!!!

They charged me $90 for a basic pedicure with gel!!! That is way beyond the normal pricing I pay. The lady that did my feet insisted that I get a French tip when I asked for just a plain color. She did the French tip crooked and too thick. I will not be returning, I was a regular too. read more

Wished I had read the reviews prior to getting my nails done. Horrible response from nail technician when I only requested to have one nail correction after he shaped them. It would have prevented Kim (the owner) I guess from allegedly calling the police. She is the rudest person I have ever encountered at a nail salon. Never going back to this place as they can't provide a decent polish job. Beware! She is too dumb and greedy to realize that success and great customer service goes hand in hand. read more

The reviews are true; workers are rude and the prices do not match the quality of work. They really don't wash pedicure bowls or sanitize the tools. read more

Kim is EXTREMELY rude! She seems to think it's okay to raise her voice at clients. There is a sign that says walk-ins are welcome but then she yells at you tonhurry up because you're just a walk-in if you ask a question about service. Also- the price charged never seems to match the prices posted. She often laughs at and talks about clients even though she loves to proclaim how church going and God fearing she is. i know that no one is perfect but her customer service is TERRIBLE and her attitude is nasty. and her salon would need significant upgrades to match her higher than thou attitude. read more

As a man, I have never mad a nail appointment before. My fiance is not from Ohio and is not familiar with the nail shops around here, and again as a man neither am I. I called to make an appointment and the lady who answered the phone was EXTREMELY RUDE to the point of being downright crass! Besides being irritated that I called to inquire, she raised her voice and spoke in a condescending manner. I hung up immediately. I'd rather drive 20 miles to be treated right, than deal with rude people who don't know how to run a business. I hope they close down real soon. read more

Kim is a racist. The black community tells each other not to go in her salon. She holds the drill down way to hard while drilling out of spite. The salon has boxes all over the place. The bathroom is very nasty trash all over the place. She has a lot of old polish that has not been used. Very rude and disrespect. I received a pedicure water was very cold. She is selfish and completely understaffed. Staff did not clean tools after each used of client. State board will be called in her. Do not go and spend money in this salon. read more

I should've listened to the reviews. But it was the only place open at the time before Labor Day and i decided to go. DO NOT GO HERE! The owner is psychotic. She's extremely rude and prices are outrageous. I expressed concern after the technician CUT my entire big toe's cuticle and it started BLEEDING. She said that I would never be satisfied and should go somewhere else. I was completely confused. She said "wait Nevermind i will take care of you after I'm done with another clients nails" I wanted to get up and leave, but I had foil on my hands and felt trapped. She left me sitting there for 20 minutes and was mocking me. Finally- she came back and I told her I felt uncomfortable and wanted to leave. She told me I was the worst costumer they'd ever had. This was the first bad experience I've ever had at any nail salon because ive never had any issues. and this place worst experience I've ever had. She followed me out and threatened to chip my car. It was insane. I should've listened to the reviews I saw. Absolutely dreadful. :( read more

Kim's Nails - Bleeding cuticle - Nail Salons Near Me - Willoughby Hills, Ohio

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WORST EXPERIENCE EVER!!! Kim has a horrible attitude and is disrespectful. She is a bully. Kim would not accommodate any of my request. I was 0% satisfied. They were terrible! If I had any suggestions, she would say the worst things to me. Example: " Nothing in life is perfect, you should be alone because no one wants to be with someone like you" this is after I asked to keep my nails the same length that they were. She then made me pay in the middle of getting my nails done before she colored them. Shellac $60... Kim would then charge people different prices for the same thing. While in the shop she kicked someone else out because she called her out for manipulating the price. I WOULD NEVER SUGGEST THIS PLACE EVER! Service was horrible, Attitude was horrible. Price was horrible. read more

WORST PLACE EVERRRRRRRR we came in an Kim was very rude n disrespectful yelling an starting argument made my friends wait because she didn't want her to wash her hands she wanted her to use hand sanitizer she didn't want to do her nails then I asked why she like what u want to wait to I stop the man from doing my nails n left read more

I went here Monday June 22, 2020. Today is june 24, 2020. I paid $56.71 for a full set. While the man was doing my nails I noticed he was putting a very small amount of acrylic on my nails. I basically begged him to add a thicker coat. I've never seen acrylic look as thin as these. He insisted that they were thick enough. I told him not to polish them because I figured something was wrong with his skills and didnt wanna do too much damage. I also didn't want to cause a scene. I paid and left. The very next day my nail goes flying off just from picking up a cup at work. I go back Wednesday (today) for a repair and another layer of acrylic so that all my other nails wont go popping off due to not having enough acrylic on them. He tells me I will need to pay 10 more dollars for more acrylic, tells me It's my fault my nail broke not his. This place is the worse nail salon I've ever been to. The level of unprofessionalism is sickening. Not to mention the rude woman who tried to curse me out on the phone when I asked how long the wait would be. Please save yourself the hassle and stay away from this shop. I think everyone who works there should take some more classes on how to do nails and how to treat customers. YOU ACTUALLY GET ZERO STARS. I SHOULD HAVE BELIEVED THE HUNDREDS OF BAD REVIEWS. They were correct you are rude af and unprofessional. read more

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Just really experienced the most rude encounter. I'm just relocating home from Tampa. The nail establishments there are friendly, and accommodating. I've been searching for someone to do Ombré French, I figured I'd ask if they provide this service. When I asked I was rudely answered by I'm assuming Kim, from the other reviews I've seen. To a potential client coming through the door, she actually told me to "google" with attitude. Suggestion, if you don't want to accommodate your potential clientele you can at least service them with a smile. It's free!!! She could even invested in the product to obtain the supply for the demand. I have to say Cleveland has the worst customer service for serving clients that pay their hard earned money. Clients that actually pay your salary!! I don't recommend going to Kim's Nails. Two thumbs down. BEST, Mia Harris read more

I went for the first and I got full set short with gel polish and pedi with gel I paid 140 dollars the next day I woke up the 3 gel polish's on my toenails came off read more

When I say this was by far the worst experience I've encountered in a very long time. so much that I downloaded this app just to tell my experience. When I sat down I wasn't greeted but instead she (Kim) screamed prices at me and assumed I couldn't afford the service I inquired. She was very rude and I guess it was because I wasn't a regular. I'm only saying this because another young lady came and she was friendly and nice and they talked as if the were familiar with each other . I paid 92.00 for a pedicure and it was terrible my nail are uneven just a rushed job!! I called my self going out the neighborhood to retrieve better quality service. My mistake I will never come back to this place again EVER. Another thing at the end of the services she literally got up walked over to the manicure stations and yelled that I should really consider getting my big toe nail removed. Which she had already applied a new fill in over the nail She felt was in such bad shape! I asked for a cut down and she basically cut the whole tip off. If I wanted a short big toe I would wear my own natural nail with a layover!! This experience was unfortunately the worst EVER !!! I wish I could give a negative Star!! I consider you guys getting someone more professional to be your Assistant who answers the phone with more Integrity and who has to talk directly with your customers. she is either under a lot of stress or has a bad personality which is both unfortunate. Last but not least there where two lady's doing my nails and literally at the end of my service because they did it all the way backwards she sprayed Acetone All over my feet which in deed dried my skin that I had just gotten Moisturize out and made my skin dull. read more

I have to agree with the other Yelpers the staff here is rude! I came in for a pedicure and was told write my name and pick my polish. I was clueless how to pick my polish because there's a huge sign that says " CUSTOMERS DO NOT TOUCH POLISH". So I just grabbed the blue polish in front of me. The lady took my polish from me and told me to sit down on the couch. The guy that did my pedicure did a wonderful job. But, I was thrown off by all the signage with rules. There were 2 signs that said " We have a right to refuse service" I really like my pedicure and want to comeback but I'm unsure if I want to spend my money there because of the service. If I do I will bring my own polish next time. read more

Terrible service and attitude. I paid 103.00 for a gel pedi and mani. Far too high. While serviced I asked if I could receive and additional coat of gel due to my nails being thin. She yelled across the shop in telling me she only does one coat of everything. To only have them peeling days later. When I called to complain she asked "Are you done" I politely told her I would not return. Think twice before spending your HARD earned dollars with ppl. Who don't value your business. read more

These people are rude as fuck. I could never let anybody in there put a file to my nails. I went in for a simple polish change the rude bitch said $14 to change my polish which i don't care about price... but then they thought i was going to sit in a regular chair while a lady bent down to polish my toes and not in a salon chair. I asked the rude man there was this normal he's like if you don't like don't do it. Fuck y'all lmao. Black people need to give money to people who care to service them properly. Anybody can stroke a brush, don't flatter yourselves at this bland shop. read more

My nails looks super good but the guy was honestly kind of rude and the place wasn't really like late and there were a lot of rules like you couldn't touch anything you couldn't even take out your phone without them questioning you about it the TVs were very small hard to hear you couldn't make a noise they were honestly kind of rude my mom was with me and I'm adopted so my mom was white and that pressured me to feel like that was the only reason that they were being every someone nice to me because if I was just there with my friend by myself I feel like they would've been 10 times router so just take that into precaution if you do go there but your nail should come out super nice but just know that the customer service isn't quite up there The picture of the hand with the designs on it is honestly what I wanted but they made me feel so pressured to get just one solid color to the point where I got something that was close to that and the color that was on the example was the color that was actually the design that I wanted but it came out 100% different on my nails it came out like this Barbie pink which I'm OK with but I still wish it would've been what I asked for so just remember that the customer service isn't really up there and if you want a specific color you really have to go like a shade darker than what you want read more

Kim's Nails - They did a fantastic job I 100% recommend that you go to them they have a great set up - Nail Salons Near Me - Willoughby Hills, Ohio

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THESE PEOPLE ARE RUDE AS HELL! Kim made me very uncomfortable and I was only there for 2 minutes.... She was very unpleasant and seemed as if she didn't want to do a service for me because she gave me attitude for no reason. I literally had to walk out because of how uncomfortable she made me. I'd be damned if I spend my hard earned money on this bs. The prices are also outrageous. I wouldn't mind paying if the customer service was up to par but no, it was terrible. I will never step foot in this place again in life & neither will anyone I know. read more

This is the best nail salon in the area in my opinion. I've gone to multiple places and I've always felt like the quality of the pedicures were trash in comparison to what I had to pay. When I go here, I'm ALWAYS satisfied with what I get and the prices are affordable too ($35 got a pedi). I'm not really sure why people are saying this salon is dirty lol...I don't feel like it's dirty, but it is a lot going on in there with things that just don't seem to belong in a nail salon. I've never had an issue with Kim but I've noticed that she's always doing multiple tasks so she doesn't really have much time for the small/extra talk. If a question is asked answers it with one word and continues on with what's she's doing, which doesn't bother me at all. The rest of the staff seems alright as well. read more

DO NOT WASTE YOUR TIME OR $$$$ Came in with my daughter to get fills w/art. They did our nails two weeks prior. They told my daughter $50 for a fill with 4 nails w/art!!! They said, "her nails need repair"...well if they did need repair it's the result of your poor workmanship from a couple weeks prior! Needless to say I left I refuse to pay for a full set + fill that (according to the sign on their door) quails $47+tax...no ma'am not me. read more

I have been a customer since they opened 13 years ago. They do a great job with manicure and I love their deluxe pedicure. And now with social distancing I feel safe going there. They are taking all precautions. read more

This is by far the worst customer service I have experienced ever! So I was in the area and called to inquire about walk-ins. The young lady answered the phone and in a rushed, aggressive manner asking me if I was in the parking lot and that there was only "1" chair open and they fill up fast. So i got there within 5 minutes and got out to an outdoor cloud of marijuana/weed smoke. Outside of the salon door was a sign up sheet on a table and the doors were locked. A lot of traffic from other shops/businesses and the environment didn't feel safe once I tried to open the salon door and couldn't gain entry. The same young lady opened the door rudely asking was I the same person she spoke with on the phone. Never once greeted me just instructed me on where to sit. Mind you their was only "1" person being serviced and all the other seats were empty SHE COMPLETELY LIED! Once seated I asked if I could add a manicure on with my pedicure and her response was telling me the price. I didn't ask her anything about pricing but she got agitated telling me this is how their policy works and how they do things there. I told her that I would at least like to be greeted when I walk through the door and she went off! To other individuals, out loud in the shop saying things like "If I had a lot of money I wouldn't work because I don't need to deal with this". That's why I like dealing with "MY PEOPLE" and started naming her regulars. Made a cross gesture with her hands saying she was blessed. I was shocked because I have never had a place of business treat me like my money meant nothing and I needed them. I received my services from another kind young lady and left. The energy in the shop is awful and the work is average. I left a review on their facebook page as well and they have some automated reply saying have a blessed day lol! Seriously, their is nothing blessed or God-like in that shop-STRAIGHT DEMONS read more

Kim is rude person I would completely recommend to pass on this place it's messy and dirty looking. I actually went with my sister and she was so unprofessional and rude to both of us. I was planning on leaving her tip but after how rude she was I left without paying her any tip. Terrible costumer services!!!!! read more

THE WORST MANICURE I HAVE EVER HAD DONE!! The woman did not speak ANY English, did a terrible job pushing my cuticles and cutting them and the nailpolish came off the next day. The entire staff was extremely rude and I have never had a worse experience in my life. I get manicures regularly and have never witnessed anything like this place. I even went back and gave them the chance to redo my nails and fix what they had done and not only was the manager extremely disrespectful to me, but she refused to do it without me paying for a whole new manicure! BEWARE do not go here if you want a quality manicure. They WILL NOT stand behind their services, will be extremely rude and will do a TERRIBLE job. read more

Very rude and overpriced for the mediocre services. Stay away from Kim's nail located on Chardon Rd in Willoughby.

Very professional staff! Kim personally made sure that I left a happy client fast, quick and never a long wait. * not to mention her A list local celebrity clientele. read more

My mother and I have been going to this nail salon for YEARS! So, for Christmas last year I purchased my mother a gift certificate for her. She misplaced the voucher than found it a couple days ago. So, she decided to use it.. When proceeding to pay, the owner, Kim, said that the voucher had expired, even tho it was not printed on the certificate. My mother, in disbelief because she's been a customer for YEARS, asked if she would still honor it based on her being a regular. The owner, Kim, proceeded to be extremely disrespectful and rude. Let's just say, she's lost two good customers.. read more

Horrible never will I go back first time there and the lady was soooo rude and nasty about me wanting to pick out my nail color I will never be back or recommend them to anyone read more