We were on a road trip a long ways from home when my son started having internal bleeding. Even…read morethough the hospital was small they gave him excellent care and the staff was amazing. They went above and beyond to help us.

This hospital is the best kept secret in Northwest Missouri. Everyone who works here is an elite…read moregroup of rockstars. Thank you for such a wonderful experience!

I receive care here not only for myself but for my son, so family practitioner and pediatrics with…read moreDr. Richmond. I'm familiar with several doctors here and they're all awesome. Throughout my entire pregnancy i felt supported and safe. not a moment went by where I was feeling left in the dark other than the typical new mom fog, forgetting about some things and having to be reminded again. I felt heard and secure in my decisions. now almost one year later I am still excited for the pediatrician appointments to hear about how well my son is developing. hitting milestones early, even though he was a littler baby. Dr Richmond will always be my favorite doctor and probably my sons as well. I have severe PTSD and was terrified to give birth in a public hospital but I knew that was going to be the safest place to go. I'll continue to come back here for regularly scheduled appointments even if I were to move out of state. Kathy, another one of the nurses here is also a blessing. she used to be my nurse before I got pregnant and made the switch to Dr. Richmond. Tammy/Tami; Dr Richmond's nurse is also such a blessing in my life. she was there for me throughout every appointment making sure not only my pregnancy was going well but my general day to day was going just as well. life is so beautiful thanks to MHP and their wonderful staff. Angie has been in the reception office as far back as I can remember! familiar faces all over. I can't wait to be back when I have my complete family unit to have another beautiful baby.

Serenity Gardens was excellent. My brother in law was there and they took excellent care. He was…read moretaken to there hospice which is serenity gardens and the staff there took excellent care of him up to his final moment. God Bless them all

Emergency Room Specific First off I want to say that the…read morestaff working on the day of our visit were so kind and this is not a mark against them. I came here last month and found out I was miscarrying our very wanted child. While here we of course signed an entire books worth of forms while in distress because, you know, I was having a miscarriage. One of these things was a No Surprise Billing form. A billing person explained it to us and told us that we could only be charged a max of $XXX after insurance for our visit because the hospital was transparent with its charges. We signed because the number given was one I could handle, barely. However, today I received a bill for almost 3 times the amount I was given on the No Surprise Billing form. We of course call the hospital confused and were transferred to physicians billing where we were told that the physicians billing is NOT AFFECTED by the No Surprise Billing and can basically charge whatever they want. We expressed our frustration about this because nowhere in the explanation of the No Surprise Billing was it ever told to us that the physicians billing was not part of it. We were told that one of the first forms we signed (among the many) mentioned that physicians billing is separate from facility billing. Ok, but why was it not explained to us that it wasn't included in the No Surprise Billing? Yeah it's a separate bill but so is imaging and that IS included in the No Surprise Billing...so we are now left with a bill 3x the amount we expected, waiting on the bill from the facility that hopefully is the amount expected. That will bring our total to paying 4x the amount we were told. I went to the emergency room because I was losing my baby. And now I have to deal with paying a bill that I feel is incredibly predatory. Basically, the No Surprise Billing form is a cover and the physicians can charge you whatever they want. Whatever amount they tell you at the time of treatment is pennies compared to what you will be charged after the fact. Also, no one answers your calls no matter what time of day you call. The front desk and front of house people are fantastic and answer right away but as soon as you are transferred to anyone else (patient advocate, billing, etc.) be prepared to get sent to voicemail and NEVER get a call back. Overall this has made a devastating experience even worse and I will NEVER go back. DO NOT GO HERE IF YOU CAN AVOID IT.

Do not use ER you will be over charged for traveling docors,nurses( since they are out of network…read morebecause they are not local). This hospital will double charge you. You pay your bill, they cash the check,next week they start sending messages that you owe money. Call them and they have no record of receiving a check, send us copies of check from bank cashing it, do all they ask,next day someone else calls ,we don't have your proof can you send us info to different email, Well you cashed it somebody there has the money!! Keep records,receipts,if you call write down who you talked to ,the time of day and the date!!

Went to the ER for pain and Doctor Gregory Rimmer was amazing. Very calm, kind, and knowledgeable…read more The male nurse was also the best nurse I've had in recent experiences here. I don't know his name but super sweet and cared how I was feeling and how he could help.

Excellent care. Nurses were kind and professional. Very helpful. A really outstanding experience…read morewas the hospitalist, Dr. Assadi who cared for me. Always listened ,answered questions, followed up on requests, and appeared to be sincerely invested in my getting better.

I wasn't happy with my first visits to this location. I had a screening scheduled and it was the…read moreworst experience I've ever had with such a simple screening; the NP "seemed" friendly at first but was just awful with patient handling, very rough and treating me as if I were a sack of potatoes! I was also here for another important test and the medical provider (a resident) seemed aloof and disinterested. There was minimal communication through MyChart, just barely enough and in technical (not patient friendly) language. One nurse was kind (hence the two stars), but it wasn't enough and I'd say most of the people I've encountered here, including the security guards at the entrances, were unpleasant. I definitely would not recommend this hospital unless you know or have a recommended physician or unless absolutely necessary. Even though it seems like a huge system with much invested into it, the patient focus and caring (at least from what my family and I experienced) were not there. The bills I received from urgent care for myself and family members also seemed excessive, more or comparative to other systems with much better quality (at diagnosis, speed, and patient care).

Zach Nunn and The Iowa Legislature have promoted new Cancer driven legislation in Iowa that will…read moreimprove research and care for all Iowans at our premier health care systems with University of Iowa leading the way. Coordination with systems at Iowa Clinic, Unity Point, Mercy One with University of Iowa Healthy Care Systems in Iowa City has a system in place that is improving the cancer treatment for all Iowans. My team consisting of immediate Des Moines doctors Dr Kippes, Dr Khoo, Dr Tannebaum, Dr Geetha, and University of Iowa specialists -- Dr Reith, Dr Hsieh, and Dr De Andrade are a talented coordinating team leading the way to improve the quality of my life as a cancer patient. The office staff assures that scheduling, and appointments are proficiently charted and updated within My Chart making you feel valued.

Went with a friend to the emergency room on a Saturday night. Even with the covid precautions, we…read morewere seen right away and received top level care. Kaitlen and Dr Robinson were really friendly and gave high level of prompt care for my friend. They were polite and efficient, and the outcome was great. This is a very well managed emergency room and they have all of the modern equipment and competent staff. We would use this hospital again.

This infusion center was better than any other in the quad cities! Adriane was superb and very…read morecaring. She went above & beyond the call of duty. Highly recommend anytime you need health care needs.

This is for the WAYLAND, IA clinic...DO NOT GO THERE! So this all started 5 weeks ago now almost…read moregoing on 6 weeks since my mom has had severe back pain and has been BED RIDDEN, her back pain has gone back years and years, we all knew that she would have to have another surgery eventually and inevitably this has to happen NOW. Now my issue with these so called physicians and nurse practitioners are they are incapable of helping her or figuring out what the hell is wrong, they have done nothing but send her elsewhere, losing files, documents, needing more information which we had already given them MULTIPLE times...NOW...to this date, she has been incapable of walking, getting her own food from her own kitchen, walking to the bathroom, and all of the simple daily tasks any person should be able to do. Myself with my newborn and her dear dear friends have been helping her literally 24/7 day and night and yes we love her and yes we would and always will help her but she needs more help than we can even try to imagine to help with alone. This facility, HCHC ( Henry County Health Center) in Wayland, IA clinic, has done absolutely nothing!!!!! All they have said is go to the E.R., which she has gone 4 times now via ambulance and they have not been anymore help than that and of course losing her files and info and all of the above that the other Drs to be able to help my mother further. This has been horrible on all of us especially with my mom. When i cried to them literally on the phone, the Nurse PRACTITIONER said "I do NOT care" and proceeded to hang up on me. My mom and her dear friends who also have been helping her have called and left MULTIPLE voicemails and everything with NO call backs whatsoever for the past week now, they have no compassion for my mother and us as a whole including my mom do not know what to do. Her next appt with her neurosurgeon is not until January 29th....they literally have waited TOO DAMN LONG!!! We were told she could go into a "nursing home and go home program" and none of them can take her or there overtaken by COVID (shocker) but I am at a loss...we all are.... I am so angry at these so called "medical professionals" that have done nothing but hurt my mom plain and simple.

My granddaughter was born at this location. The nurses and the midwife were absolutely incredible…read more Such a wonderful experience all around. I can't wait for my next grandchild to be born here!

I'd say, personally, that a lady that works there in the Kleins Center, Tachelle I do believe, her…read morebusiness is quite splendid and would recommend, very attentive, polite, and funny if I do say so myself, 10/10.

Ever single person in their OB GYN department starting at the front desk is rude and snarky! I…read morewould not recommend any department in this hospital to anyone!! I have not met 1 compassionate person in this establishment!!

Really great to get personalized care locally rather than being a number at the big, urban…read morehospitals.

This hospital is amazing. They are nice and helped me figure out and fix a health issue I had.read more