Went to the ER for pain and Doctor Gregory Rimmer was amazing. Very calm, kind, and knowledgeable…read more The male nurse was also the best nurse I've had in recent experiences here. I don't know his name but super sweet and cared how I was feeling and how he could help.

Excellent care. Nurses were kind and professional. Very helpful. A really outstanding experience…read morewas the hospitalist, Dr. Assadi who cared for me. Always listened ,answered questions, followed up on requests, and appeared to be sincerely invested in my getting better.

After a 2 hr. wait in ER with severe zingers in my back, I was finally seen. The techs were very…read morehelpful in keeping my therabeads heated for me during the wait. Kudos to them. I feel though compassion is lacking & I was treated as a drug seeker. This was my 3rd time in ER in a week for severe pain. I was given a "quick fix" & sent home again. They no longer provide medication after you go home so you are back to square one & returning again & again. I am aware they have regulations against giving opioids but look at my history of back pain. I am certainly not seeking drugs, my goal is to dissipate the pain. I know they are extremely busy but I didn't like being treated as an object & not as a human being. I think something needs to be done to bring back good old nursing care & compassion.

The ER is a great place to be treated for emergent needs, however, it's not a place to go when you…read morewant a fix to a longer term issue. If you want that type of care go see your primary Doctor or a specialist, this doesn't mean the Blessing ER isn't a good place for treatment it just means expecting to be treated in a way that will get you by UNTIL you see your PRIMARY doctor. the ER staff ARE NOT your PRIMARY DOCTOR so don't keep visiting expecting them to be.

Emergency Room Specific First off I want to say that the…read morestaff working on the day of our visit were so kind and this is not a mark against them. I came here last month and found out I was miscarrying our very wanted child. While here we of course signed an entire books worth of forms while in distress because, you know, I was having a miscarriage. One of these things was a No Surprise Billing form. A billing person explained it to us and told us that we could only be charged a max of $XXX after insurance for our visit because the hospital was transparent with its charges. We signed because the number given was one I could handle, barely. However, today I received a bill for almost 3 times the amount I was given on the No Surprise Billing form. We of course call the hospital confused and were transferred to physicians billing where we were told that the physicians billing is NOT AFFECTED by the No Surprise Billing and can basically charge whatever they want. We expressed our frustration about this because nowhere in the explanation of the No Surprise Billing was it ever told to us that the physicians billing was not part of it. We were told that one of the first forms we signed (among the many) mentioned that physicians billing is separate from facility billing. Ok, but why was it not explained to us that it wasn't included in the No Surprise Billing? Yeah it's a separate bill but so is imaging and that IS included in the No Surprise Billing...so we are now left with a bill 3x the amount we expected, waiting on the bill from the facility that hopefully is the amount expected. That will bring our total to paying 4x the amount we were told. I went to the emergency room because I was losing my baby. And now I have to deal with paying a bill that I feel is incredibly predatory. Basically, the No Surprise Billing form is a cover and the physicians can charge you whatever they want. Whatever amount they tell you at the time of treatment is pennies compared to what you will be charged after the fact. Also, no one answers your calls no matter what time of day you call. The front desk and front of house people are fantastic and answer right away but as soon as you are transferred to anyone else (patient advocate, billing, etc.) be prepared to get sent to voicemail and NEVER get a call back. Overall this has made a devastating experience even worse and I will NEVER go back. DO NOT GO HERE IF YOU CAN AVOID IT.

Do not use ER you will be over charged for traveling docors,nurses( since they are out of network…read morebecause they are not local). This hospital will double charge you. You pay your bill, they cash the check,next week they start sending messages that you owe money. Call them and they have no record of receiving a check, send us copies of check from bank cashing it, do all they ask,next day someone else calls ,we don't have your proof can you send us info to different email, Well you cashed it somebody there has the money!! Keep records,receipts,if you call write down who you talked to ,the time of day and the date!!

This is for the WAYLAND, IA clinic...DO NOT GO THERE! So this all started 5 weeks ago now almost…read moregoing on 6 weeks since my mom has had severe back pain and has been BED RIDDEN, her back pain has gone back years and years, we all knew that she would have to have another surgery eventually and inevitably this has to happen NOW. Now my issue with these so called physicians and nurse practitioners are they are incapable of helping her or figuring out what the hell is wrong, they have done nothing but send her elsewhere, losing files, documents, needing more information which we had already given them MULTIPLE times...NOW...to this date, she has been incapable of walking, getting her own food from her own kitchen, walking to the bathroom, and all of the simple daily tasks any person should be able to do. Myself with my newborn and her dear dear friends have been helping her literally 24/7 day and night and yes we love her and yes we would and always will help her but she needs more help than we can even try to imagine to help with alone. This facility, HCHC ( Henry County Health Center) in Wayland, IA clinic, has done absolutely nothing!!!!! All they have said is go to the E.R., which she has gone 4 times now via ambulance and they have not been anymore help than that and of course losing her files and info and all of the above that the other Drs to be able to help my mother further. This has been horrible on all of us especially with my mom. When i cried to them literally on the phone, the Nurse PRACTITIONER said "I do NOT care" and proceeded to hang up on me. My mom and her dear friends who also have been helping her have called and left MULTIPLE voicemails and everything with NO call backs whatsoever for the past week now, they have no compassion for my mother and us as a whole including my mom do not know what to do. Her next appt with her neurosurgeon is not until January 29th....they literally have waited TOO DAMN LONG!!! We were told she could go into a "nursing home and go home program" and none of them can take her or there overtaken by COVID (shocker) but I am at a loss...we all are.... I am so angry at these so called "medical professionals" that have done nothing but hurt my mom plain and simple.

My granddaughter was born at this location. The nurses and the midwife were absolutely incredible…read more Such a wonderful experience all around. I can't wait for my next grandchild to be born here!

We were on a road trip when my son had internal bleeding. He had received care from another…read morehospital and been released but then got worse during the night. The care he got here was amazing and the staff were so kind and went out of their way to help us before needing to transfer us to a larger hospital so my son could have surgery. They helped make a scary situation less traumatic. They worked quickly and efficiently

I did not want to have to write this review but I think others should be very aware of the "care"…read morethey will receive when visiting the emergency room. I feel I was overcharged for my ER visit (on 5/16/2023) and also had a horrible experience to boot. After Emailing with patient billing (the person I was emailing with was very helpful and nice, had no issues with that side of things.) I questioned the bill I received because it was broken up into so many seperate charges. The two largest bills were nearly identical in amounts and both listed similar descriptions for those charges. My insurance covered part of one but not the other. Upon reaching out I was told that the bills get split into two "hospital (facility charges) and the clinic (doctors charges)". Which makes sense, however with those charges being nearly identical I still questioned it. So I asked for an itemized bill (the ones they Email have a few vague lines of description and the grand total.) Unfortunately I still have yet to get an itemized bill, instead had kind of a copy and paste of what makes up the Hospital and Clinic typical charges for an ER visit. (I do not see how a few pieces of gauze, Iodine and a kit to do 3 stitches can cost nearly $800 but that is neither here nor there and has been deemed a "typical charge") The following is my recount of my visit to the ER that evening. We arrived at 9:30am and did not leave until 2:30am. "After checking in, my fiance and I sat in the waiting room. When we had walked in I was holding a paper towel up to the laceration under my eye as it was still bleeding profusely. I ended up soaking through that paper towel and having to use the rough brown papertowel from the restroom to continue applying pressure. After a 4 hour wait I was brought back to a room. I received numbing and then 3 stitches to a laceration I had under my eye. I am grateful that he did a great job with these stitches and I have healed quickly. The scar is also not very noticeable and I am also grateful for that. The issue I had was after he was done, he did not personally clean up the blood and iodine that had been applied to the area. He casually mentioned a nurse would be in shortly to clean me up and apply an ointment to the area. We waited another 30 minutes in the room (by now 2:30am) and still no one came in. The room began to get very cold (probably from my blood loss too. I was also very hungry as the injury happend right when we were sitting down to eat. The numbing had since worn off and I was again feeling pain from the area, now compounded by receiving the stitches. I was tired, frustrated and in pain. So I took it upon myself to use water from the sink and a brown paper towel to clean myself up (which did not feel great now that the numbing had worn off...) Once I did that I poked my head out of the door to see the doctor and a nurse sitting right there leaned back in their chairs laughing about something. I said "excuse me" and was not noticed. I had to take several steps out of the room and speak loudly to be acknowledged. He apologized and said sorry that no one had come in and they were busy. I told him don't worry about it, I cleaned it myself and I just wanted to leave at that point. He did not offer the ointment or give me an explanation of aftercare of the stitches (even though I told him I had never had non dissolvable stitches before) He only quickly mentioned to have them removed in 5-7 days. I guess I'm also confused as to why he could not have taken the two minutes while I was still numb to clean me up and I would have been able to be on my way 30 minutes faster. (Freeing up another room for the several others waiting in the waiting room). I had such a bad taste in my mouth from my experience I went to our Urgent Care walk in to have the stitches removed instead. The Ladies there are lovely and I have nothing but good things to say about them down there! After this experience was sent to the "Compliance Department" all I received was a letter stating that my charges were valid and where to make payments. Oh well!

Not a very good hospital . went to the Emergency room and waited 30 minutes to see a doctor…read more Doctor was in the room for five minutes then left. My wife was in a lot of pain. Doctor ordered x-rays then came back and said, she, was severely constipated. Told her to buy an over the counter laxative. Didn't offer any prescription medication. This is more of a triage unit then a hospital .

I'd say, personally, that a lady that works there in the Kleins Center, Tachelle I do believe, her…read morebusiness is quite splendid and would recommend, very attentive, polite, and funny if I do say so myself, 10/10.

Ever single person in their OB GYN department starting at the front desk is rude and snarky! I…read morewould not recommend any department in this hospital to anyone!! I have not met 1 compassionate person in this establishment!!