We had a home warranty through Cinch (mistake #1) and called them when our upstairs HVAC stopped…read moreworking in late 2023. They sent General Aire out and they did some work, but said they needed to come back to finish the job due to needing to order a part. Mid-summer they called my wife and announced they needed $1,400 for freon replacement in preparation for the new coil they had ordered. My wife paid it (mistake #2), then nothing happened--no one called with the part, no one even acknowledged we had paid $1,400. I began calling Cinch to ask WTF in October 2024. Still waiting on a part (they claimed it had to be custom made). They finally came out late in the year and replaced the part after I again made a stink with the home warranty company. Fast forward to early April 2025 and the upstairs is not cooling. The job has a six-month warranty on it, but am I calling General Aire (would be mistake #3...)? Nooooo, I'm calling the original installer. They send a tech out and he quickly determines the problem--$1,400 worth of freon leaked out over time due to the General Aire tech FAILING TO TIGHTEN A BOLT PROPERLY. Of course he had to recharge the unit with four pounds of new freon, but somehow, the cost of freon at this reputable dealer is a lot less than General Aire--I only had to pay $520 for that. General Aire is an absolute disaster. The lady answering the phones is constantly trying to convince you to go with Old Republic Home Warranty over whatever company you currently use (must be getting some sweet kickbacks). Their techs were slovenly and obviously incompetent. Communication is abhorrent. Ditch the home warranties. They send out speds like General Aire to work on your appliances. Go with the reputable techs instead.

We have Select Home Warranty But thankfully they sent out a…read moretech from General Aire from Leoma, TN. He was a real jewel. He worked so hard in the heat. We needed a new fan motor. He left and went to pick it up, came back and worked for 4 hours installing and checking everything related to HVAC. We have two units and he thoroughly cleaned both of them, checked every item very thoroughly. He even went up inside the hot attic and checked both units up there--heating and cooling. We could not be more pleased with his work. Meanwhile he/we hassled with Select warranty while they lied about diagnosis and refuse to cover any of the cost!!! We very highly recommend General Aire for all HVAC needs. Would give them more than 5 stars if I could. I'd give Select Warranty a negative 10 if I could. Please don't let them con you into a policy with them.

Highly recommended! Needed help with rehanging a Fandelier Ceiling Fan, very respectful.. Great…read morecustomer service very friendly.

Wonderful! Will absolutely use Mike again. So communicative and helpful. Thrilled with the work!read more

I had put off repairs to my kitchen faucet for months and contacted Shane on a recommendation from…read morea friend. He responded very promptly and came to my house within an hour. Shane attempted to repair the faucet but we decided it best to replace it. I went to Lowes and purchased the replacement and called Shane when I returned home. He returned to install the new faucet. All of this took place in a three hour period. It was a professional job billed at a very reasonable price.

Made an appointment to have a window unit installed and the guy gives me every impression that he…read morewill do the job when he comes for the appointment. I have everything ready for hin and my house and bedroom in disarray to make room for hi. To work. He arrives and tells me I will get back to you and let you know. Terrible, horrible service. All he can do is tell me what he can't do, how very expensive it will be and hewill let me know. Avoid this company if you want to get anything done.

Luke was very professional. We gave him a few items that needed to be done and he did them within…read moretwo days. He was very knowledgeable and kind in everything he did. He did excellent work! Highly Recommend!

Work was completed at the time and priced agreed on. Pulled permits and took care of communication…read moreand logistics with Duck River Electric. Even repaired small odds and ends he found at no extra charge. Good clean up after the job was completed. Professional, friendly service. Very highly recommended. Try him and you will certainly agree....

David and his crew did such a great job. Took care of all the details with the power company! Easy…read moreto communicate with. Got the job done when they said they would. Replaced our whole panel and even fixed an issue another electrician had messed up. Fairly priced. I don't think you'd find a nicer guy than David. And hard working crew. They do it right!

Wow! I am blown away by the incredible customer service we recieved by Leroy. My heater went out…read moreover the holiday weekend. Saturday.. of course. I had to go to work, so my mom called the first place she Googled, and I could not be happier with this company!! Not only did he show up within 20 minutes, but he found SEVERAL issues that the last company overlooked, missed, and could have caused a serious house fire! My ac unit "went out" over a year ago, the repairman told me my unit was "garbage" and I was suffocating the unit by using the pet filters. I switched to the monthly throw away ones as advised and kept pushing, thinking I'd have to replace the unit this time because who has 2 service calls in 2 years on a 4 year old unit!? Lee said my unit is actually a good one, and the more likely reason for the unit failing was because there were SEVERAL loose wires. He could even hear them crackling! He replaced a part with a gently used one off of his truck while he ordered the new part we needed just to give us heat for the time being. He then fixed the breaker, the wires, and recapped something that the prior repairman had left off, which was causing a leak. He checked and double checked his work before he left the house. He made sure all the vents were blowing properly, and did a thorough run through of everything involved. My mom told him about a different issue too since he was here - the breakers in the main panel kept tripping for the washer, microwave, and dryer. My next door neighbor had been having the same issue, they had Hiller fix theirs and they replaced the breakers for $60. Leroy didn't even charge us to tighten all the loose wires in our panel.. he didn't have to replace the breakers either, saving us even more money. He did all this extra work AND he didn't charge an additional fee for it being the weekend or a holiday!! He was extremely communicative and explained everything he did in detail when I asked questions (I had called my mom while I was on break at work and he was kind enough to speak with me during the repair). He took pictures to show us and more easily explain what the issues were. He showed my mom the part he swapped and brought in the hot breaker to show her how it had been overheating. He even told me now that the unit is properly fixed, I can go back to using the pet filters!! The part took a bit to get in, due to the holiday weekend and literally everything being closed, but Lee drove all the way to Nashville to pick it up and came to the house tonight at 6pm to finish the work!! His price was so incredibly fair, I felt like I was taking advantage of his kindness. I can not say enough great things about this company. I will certainly be using him again for anything I may need in the future!! WOW. He told us he does plumbing too, so if I have any other issues, I will definitely be calling this company!

This would have been a 5-star rating except for one thing. Leroy never completed the work that I…read morepaid for. He did not show up at the agreed upon time, not once but three times. He claimed that an emergency took him out of town. Fine. Anyone can have a problem. Second week goes by. He missed the scheduled time again, without any prior notification from him. I tracked him down again. He once again claimed that he had an out of town emergency, this time, with his son, and we made the third appointment for last Friday 4/21. He no-showed for a third time. I also made the mistake of pre-paying for the work, given his good job on the first part, assuming that he'd be back to complete the work. Wow. And he seemed like such a nice guy. I guess you really can't tell.

Randy came in and got the job done quickly and left no mess, he had the parts needed too.read more

Randy was incredibly helpful. He assisted me with my main water line providing so much confidence…read morein the type of pipe I could run to the fittings I would need. Highly recommend!

Nathan serviced our residence on a few matters, and resolved them quickly. He was punctual,…read moreprofessional and efficient! I will absolutely utilize his services again. I highly recommend!! Thank you Nathan!

Nathan was quick to respond and followed up to make sure my needs were met. Prices for what he was…read moreoffering were better than other HVAC companies.