I was transferred hereafter after a spinal surgery. The care I received here under the supervision…read moreof Dr Yang and Dr Jac was superb. The nursing care was superb particularly Jennifer L and Briela. The occupational therapy under the direction of Ashleigh and Allie was amazing. Physical therapy by Abbey C was terrific and she got me walking. Other outstanding therapists were Claire and Ryan M. I have never encountered such dedication patients and kindness. I am grateful beyond words for the treatment I received at Encompass in Framingham.

this is a horriable place - do not bring your loved ones here - this is truly a crappy rehab place…read morethat does not do the correct rehab for patients, and the case workers do not really care about their patients. case worker tina needs to be fired she is a liar and has only made everything worse for my family. make sense this place owns fairlawn rehab in worcester and that place is one of the worst places to ever go to. both places should be shut down! do not get fooled by the star rating on google this is a very bad place! my father 65 years old disabled veterans had major spin surgery at brigham women's, that hospital is fantastic by the way, he was doing good. but once he was moved to this horriable place encompass rehab in framingham ma everything went down hill for the worst. his major issue is the extreme pain in right leg which is the cause of not walking well. i found out later most of his rehab was sitting in chair with bunch of 80-year-olds and doing arm movements. i found out every time he was in too much pain they just gave him another oxy. if he could not sleep, they just gave him more oxy. this place is just drugging up patients, so they do not need to deal with them. tina the lying case worker told me he will have the same medications available when he leaves to go home. but on pick up day i was told they have been giving him 10mg of oxy plus valium every 4 hours, but he will be cut down by going home to 5mg every 6 hours. i would think the cut down on pain medz would be done in rehab first... wouldn't that make more sense to do. i also had to take 2 days off from work one day to come in for a person to talk to me for 10mins on stuff my father will be able to do when he leaves. tina the lying case worker insured me that my father was able to dress himself / shower / go to the bathroom and wipe himself on his own / she told me that an in-person nurse will come to the house, and we will have rehab pt people come to the house as well. but on the very last day the day i was there to pick him up tina the lying case worker told me this has all changed that a nurse and rehab people will not be coming to the house and that we will have to get him to all the appointments. all this talk about him being able to do stuff on his own was a lie. he can't even put his shirt on without help. he peed the bed every single night multiply times. encompass owns my parents 2 new mattresses, it should come out of tina the lying case worker paycheck. father was able to see his va doctors who was extremely shocked on why he was let out of rehab so early. va doctor got in house nurse and pt to come to the house the pt persons aid the same thing why did they let him out he did not ready the in-house nurse same thing was shocked he was not in rehab, and she even said he needs go back in. then yesterday we had to go see the appointment with surgent and my father doing so bad they had us drive him back to the er of bridgman women in boston. now we found out he has a facture and he is going back into surgery. this is all encompasses fault they just kicked my father out way to early they also told us wrong information his condition. the doctor ordered him to be in rehab for months and encompass lied to use saying that's not true, but it was. they also told us wrong information on his spin disease, and they did my father's medications wrong. i just found this out yesterday 5/6/2026. i called and asked to talk to management i talked to lisa and she was useless. she was supposed to get me head nurse to talk to, but she did not! no one calls me back! i have been calling over and over many times to talk to management and all i get is lies form everyone on the phone. i want to talk to the director of case management and the admninistrator now! do not bring your loved ones here - this is truly a crappy rehab place!!! with extremely horrible management!

Horrible customer service. Debbie and maurine (front desk/paper work) are super unprofessional,…read morerude and abrupt. They make up stories, put words in customers mouth and lie. These people can not be trusted.

Overall I did see improvements with the treatment I received. But I feel the people there were a…read morebit uncomfortable. I was examined there was Angelo and his intern. He did not seem to care about what I was saying. It is hard to describe but he just didn't seem suited for his position. The following visits were for actual treatment conducted by Irina. She was hard to warm up to but ended up being very nice. One thing that did bother me was she was always eating while I was there. I feel it was super unprofessional and unsanitary. The shining star of the office was definitely Eduardo. I really felt he was doing a great job and enjoyed seeing him every time I was there.

The care and support I received at Eliot Rehab was nothing short of incredible. I came to Eliot…read moreneeding very skilled care, which required everything from personal care tasks, to IV meds, wound care, PT, OT and social work services for discharge care coordination and medical insurance process assistance. I'm a mom, in my early 40's who had an accident which ended me up there from May 25-Dec 25. It was very important to me, that the care support my goals and that my son (who is young and has ASD)/ family felt welcomed to visit at any time. Everyone on the staff was so supportive and helpful in trying to make the experience as positive as possible for my son, who was having a very difficult time with the separation. The staff was so caring, having been at a different rehab prior which was a very poorly managed one, it caught me off guard. Because it was like everyone!!! Everyone from the housekeepers (especially Angela), to laundry, to CNAs (Luci, Ez, Victor, Steve, Lola), Nursing staff. The 2nd floor Nursing staff was so knowledgeable and helpful, there were so many good Nurses. All the way to the front desk staff like Maureen, Kaitlyn and the Activities Department. Some other amazing staff was Dennis, Nehemie, Jackson, Maria and Emily. I cannot say enough positive things about the Rehab Department, the entire team was so supportive and knowledgeable about their roles and how to get the best out of me to get me home on my timeline. The facility went above and beyond to get me home for Christmas with my family, which was a huge deal to me. They even made sure I had a temporary wheelchair when the pharmacy didn't carry what I needed. This was so huge to me, because it truly showed that they cared about me and my health and rehab goals. So thank you Eliot. Update: I've been home since Dec (we have had a great few holidays so far), and doing decently, still rehabbing at home. I still have a long road, but Eliot was a vital part of my rehab. I'm grateful for the support and care and would return if needed.

I'd give negative stars if I could! This place is SO BAD, I'm not even sure where to begin. I'll…read morestart with telling you that if you care one iota about your loved one, DO NOT, under any circumstance, let them be sent here!! There is a reason this facility has beds available...Because it is literally SATAN'S PLAYGROUND!!! This place is UNSAFE AND UNSANITARY! The staff couldn't be more uncaring. Your loved one will at the least be completely neglected, at the most, be hurt due to man-handling. The patients here are the ones running the asylum! There is no organization. The staff (with the exception of Maria and the woman who does the laundry) are at the least, lazy at the most, almost non-existent. There is hardly ever anyone around to help with anything. None of the staff seem to be able to answer even the simplest of questions. Ask them a question and I promise they will just stare right through you. Try to get help with an issue, forget it! Had to ask for soap in the bathroom for almost 3 weeks. The stench, well that will make you want to vomit and will stay in your hair and nose for hours. Try to leave and good luck finding someone who might know the code to the elevator or find a person at the front desk to let you leave the building. I had to wait 13 minutes for someone to come to the front desk to let me out. This place is absolutely disgusting. I had no choice but to have my loved one sent here. Hospital said it was the only place that had a bed available. That doesn't surprise me because anyone who has a loved one here will get them out ASAP!! I IMPLORE YOU, PLEASE DO NOT SEND YOUR LOVED ONE HERE!!! If you see any good reviews here, be weary. I honestly wonder if ppl were paid to write them!

Went through a tough time with my mother recently with a shoulder replacement, scary with delirium…read moreand big safety concerns. The care she received at Maryann Morse from the staff there could not have been better. Her therapists were attentive and taught my family great ideas to care for her at home and she ended up spending a lot of time laughing with her roommate. It is great to see the difference being there made for her and my family. I am out of state and the communication was outstanding. This was very scary for us as a family and I couldn't be more grateful to the staff for their kindness and understanding. It is the people in a facility that make it what it is and you can't find a better group.

I arrived at Mary Ann Morse for inpatient rehab following back surgery to include O.T. and P.T…read more From the moment I arrived on a Friday afternoon until I left the following Thursday all I can say is this was one hellish experience. I learned quickly that if I needed to use the bathroom and get any personal care it was on me. No one answered call buttons. So on the second day forward I had to get up myself while in a lot of pain. My pain meds were consistently given late and on one occasion I had to wait 12 hours for pain meds because Stacey claimed she had given them to me. From day TWO I kept a written record of all meds and time received. I WENT THROUGH A NIGHT OF EXTREME PAIN BECAUSE OF A NURSE WITHHOLDING PAIN MEDICATION. THE PLACE FROM HELL DESCRIBES IT WELL!

My mother's 100th birthday was made very special by the wonderful staff and residents of Royal…read moreWayland. They made the cake, hosted the party and hung birthday wishes throughout the facility ato make that day a very memorable one. Many thanks to Royal Wayland!!!!

I went to checkout this rehabilitation clinic today April…read more30, 2026. It was very unpleasant to be treated by the staff as though my mother was being suggested as a bad choice . The place needed fresh air. The patients were all in one room with out any supervision I think It was the dining area. There were loud groans coming from one patient who looked as though she was trying to receive attention. No one was there to comfort this individual. They rejected my mom and thank the lord they did not accept her. Beaumont did me and my mother a great service!

this place is the worst Nursing home I have ever seen. the…read morenurses do nothing but give out meds. They are all LPN's , i wonder if they know anything about health care. do not know basic nursing care, NO bedside care, let patients lie on their back for days , Noone cleans up the rooms , the food is horrible, the linen is in old and torn they dont care or notice the patient has not eaten in days way understaffed, noone answers the phone for hours hardly anyone speaks english when you ask a question they have no answer. THE WORST the only good thing is the OT/PT staff and julie the social worker who listens to my complaints.. DO not send anyone here !!!! ps IM a nurse

Aide, hha, cna usually answer within a few minutes PT,ot…read moreweak Internet stinks ​​ food not even for animals example dinner too slices of bread one slice of cheese warm called a grilled cheese no Fresh fruits or vegetables no salads People are afraid to talk Cleanliness leaves a lot to be desired for example cups are touched inside with the fingers medicines are touched with the fingers The bitter cold of winter milk is served from the refrigerator and​ nothing to warm it You are given what you don't want and not given what you​​ do​. There are a lot of forms to be filled out as in no other place I've been to to free them from responsibility Someone just opened my door without knocking at 11:30 p.m. open the few drawers moved a few things around on living left the door just leaning so he could come back for more visiting without being authorized

It smells like pee and they let people sit at the dining room table without food or help after they…read moreserve pudding as an appetizer. I'm just not sure I'm happy with this place.