The most garbage service ever untrained customer service reps for one. Had me on hold for 50 min back and forth to come up with Oops our fault, but we can't get out until the 23rd but it's the 19th duh so yeah go 5 days without service but we'll credit your account. Your hotspot on your phone is more reliable than them. I recommend that you run far and fast because they suck... in every facet of business. Be ready for this all the time I call it xmas colors because I see them so much. read more

If you are going to consider the company Windstream for internet or phone service, consider my review. I got internet for 90 dollars a month. the internet was 30 mbs a second and not fast at all. I called to tell them I cant aford 90 dollers a month. I didn't like the internet so the company dropped it to 70 dollars. I decided to keep it to not deal with the hastle... A month before i had to move the company turned my internet off. I tryed to talk with someone after i got off work and couldn't get any one on the phone so I decided it was fine the company charged me for a month of internet i didn't get at my previous residence... here is what really makes me tick. I moved out and a month later after i had bin gone from the residence completely moved the company charged me for another month of service... The company finally sent the package to send back the gear for the internet so i sent it back the after receiving it the next business day. 3 months after not having service the company billed me for 100 dollars. so a little over 240.. I would not use this company. thanks for the read. read more

Do not get internet with them. You will go days without service and all they do is send a tech every time to "correct the issue" and you're back to the same issue the next month. (And you have to leave work every time to meet them) They won't refund money for the 4-5 days, per month, it takes to send a tech, and if you call customer service they bounce you between 4-6 different people and not a one of them knows anything about the equipment except to say "is the cord plugged in properly?" They are a waste of time and money. read more

I have used this company for several years. They have improved somewhat over the years but there is always room for improvement.

Worst service provider. My internet connection has gone out 3 times in the last month. All of which have lasted days and one occurrence lasted almost 3 weeks. Apart from that it goes off for about 10 minutes multiple times a day. Customer service barely even knows what's going on, and when they say they're issuing a technician for help they send them a week after I call. Just overall terrible service. read more

I wish I can 0 stars this company is horrible they always have outages and they will cancel your appointments even if you confirm but they have expectations to charge people for poor or no service 70$ PLEASE BE AWARE THIS A SHAM COMPANY DONT do it Verizon is only $10 more at least it's a known company read more

If I could move just to get a different ISP I would. Kinetic is so terrible. I have currently been trying to get a technician to my house for 3 weeks now to fix my WiFi. last scheduled appointment I literally took off work to be here and the tech never showed up. rescheduled for my next day off the following week and they scheduled it wrong on a day I was working when I told them specifically the 26th and they said they had that day available. then the 26th comes (today) and they're wanting me to confirm my appointment for the 27th. read more

Called the main number to ask questions regarding possibly getting service and experienced the most pushing individual ever. I ended up hanging up on him and didn't get all the details so I had my husband call the next day and he ended up having the same experience and ended up having to hang up on the lady too. She told him "sir you are the one that called me for help" when all he called for was the information. They get credit for each sign up and will do anything to just try and hook you. We found a different local option and they were fantastic read more

I'm an elderly cancer patient that needs internet for Dr's. I've been a loyal customer for years. I am here just like the others that cannot get the service they pay for... A company that genuinely cares for their customers would do really good in Lafayette, GA. No internet during this month only waiting on techs and being hung up on by trying to get help. I'm buying an antenna and a prepay service, it's got to be better than this company zero stars ZERO.... i always pay my bill in full, but i don't feel i should owe i haven't had service during June not for an entire day. I been up since 4 am calling hung up on people from Dominica republic, I simply needed help read more

They dont even deserve a star. Always takes a week or longer if you need service fixed. I'll be glad when I can find another option.

Windstream as a company is terrible. The lack of communication between employees, call centers, and service techs is astonishing. Getting enrolled and set up as a new customer was the worst experience I've ever had. Endless broken promises and deceiving claims about speed, prices, and service dates. I barely get half the internet speed they claimed I would have. My expectations for bill amounts, internet speed, and completion dates for installs were never met or even close to what employees made me believe or claimed. Dealing with customer service was horrendous, I explained my situation to at least 10 separate people and every time I'd get transferred to another person. A person who they claimed they briefed on the situation, but once spoken to, they had no idea what was going on. I'd never recommend this ISP to anyone at all. Avoid it at all cost. I will be cancelling and switching to a much better provider. Misleading customers and not having any internal communication is bad business. I have multiple case numbers and records of all of my interactions with the company. read more

They took our money from a credit card that they had on file without asking and kept our files. They do not answer the phone or answer emails read more

Internet always goes out. Literally it's constantly down. You can't have it up for more then a min before it just goes down. I would rather watch paint dry then to watch a show. Stop. Watch. Stop. Watch stop read more

We lose service for no reason and the customer service reps are of no help. The technicians are good if you can ever get one sent out. If we had any other options we would ditch Windstream. By far the worst Internet service provider experience I've dealt with. read more

The internet is down once again. I have reset it and so did customer service representative when I called but nothing changed. I am only available for a technician to come to my home on Saturday mornings and I have relayed that message numerous times but yet and still they schedule me in the afternoon. I believe that is done purposely. This is UNACCEPTABLE and the worst service ever.They should have someone on call 24 hours for emergencies. I am not sure when my service will be restored. If zero was available for ratings, I would select it. This company doesn't seem to care about their customers because if they did this wouldn't keep happening so frequently. I see all of these bad reviews and it's sad that the CEO won't reach out to the consumer to resolve these issues immediately. If we were to stop paying until the problem is fixed, they'd send our account to collections which isn't fair. No service no pay! I noticed the automated replies are all the same. read more

they charge $2 for a paper bill, they charge $1.50 911 service even though you don't have their phone, they say speeds up to 300mps and charge an extra $10 a month even though speed is always 70-90 they are hard to get hold of read more

They are constantly raising rates, they charge way more than spectrum, so I am changing from Windstream which I have been a customer for over 10 years to Spectrum. SPectrum charges half as much per month. read more

Great in person but terrible phone personnel. Slow to respond to outages. . We have been with them for 2 years

It is absolutely the worse. It won't stay connected and they overcharge you. Not worth it. Stay far away from windstream or kenetic

Theives, liars, and one of the most disorganized companies to do business with. Lied to me about monthly payments. 12 months later charged me $373 that they had no idea why? They had also set several different accounts that I had no idea existed. When i confronted them about this they put me on hold for over 2 hours. read more

Kinetic promised our church that if we would sign up with internet we would receive a $200 gift card. They have failed to provide the gift card, and after being put on hold for over two hours, and four phone calls, we still have no gift card. This is a SCAM!! Not only false promises, but poor customer service in getting back to the customer. TERRIBLE!!! read more

Do not work with this company its a rip off they will say a price and will charge 3 times more go ahead a do yourself a favor I am switched to starlink with faster net and 0 problem. read more

Was told if using autopay I'd save money and that my bill would be 39.99 a month plus taxes so bill should be about 45$ I've had internet for two months now and have been charged and taken out of my account (autopay supposed to save 10$ a month) 115$ not sure were 45 + 45 equals 115 (must be that new math) I've filed complaints called chatted emailed and no response. Worst customer service I've ever dealt with. If you can find better service in Folkston GA I would recommend finding them. read more

I have been trying to cancel my deceased mother in laws account for six months. the bill auto drafts out of my bank account and every month on the 5th I've called was given the disconnect order # and then was auto drafted the next month. I call again and am told it's set to disconnect and they will transfer me for a refund and imagine the financial department hangs up every time. they have to have the worst service on the planet. I'm getting my attorney involved because I'm over it. read more

Worst customer service experience ever. Agent Lee was very unhelpful and when I decided to hang up and call back I was told my account was closed,which is a lie..then received a new bill that says absolutely nothing about account closure. Not sure why. Makes no sense and when I pointed that out the second agent hung up on me. read more

absolutely terrible customer service if you want to speak to anyone who will understand you and is in America good luck. Secondly if you have a hardware issue don't ask them to fix it just deal with and reconnect the devices when you have the issues because they will take a perfectly good extender that experiences some disconnecting issues and replace it with a shitty extender that "talks to my router" this thing hasn't stayed connected for more than 12 hours at a time it's a joke fuck kinetic do not spend your hard earned money on them even if it seems cheap. You'll regret it read more

I would never get this companies service! A tec came out to give my neighbor service and cut my internet line with another service provider. The technicIan knew he cut my lines and just buried them. He would not repair them and when I called for assistance I was advised to call my own provider. So I was out of work for 4 days until my internet was restored with zero compensation. read more

Customer service is really really bad, very low intellect people super rude, im moving on to any other, be aware, do not sign up.

Our internet went out Wednesday and we notified Windstream. They created a work order but then closed the ticket without actually fixing the problem. We called again Thursday and the finally agreed to now send out a technician on Monday meaning we have to go at least 5 days without internet. This was a really bad customer service experience. Absolutely no accountability on the part of Windstream and this is not the first time this has happened. We'll be switching companies... read more

the service is awful and $75- for service that spins around waiting for connectioon. As a senior I can't afford their pricing hope to leave GA in 2024. read more

absolute junk, waste of money, practically theft.. slow unstable connection. Runs at half the speed I pay for 80% of the time, when it does run at speed it jumps up and down. I've had at least 3 service calls.. never repaired because they can't drive a tractor into my soft yard for a line buried 4inches deep, too lazy to shovel I guess.... they monopolize an area and then provide absolute trash service and value.. if there were any other provider available I would drop them read more

I have had issues with windstream for years ever since I moved outside the city about 17 years ago. Internet has been always horrible. No matter how many times you try to upgrade on sptoday. I had a Tech come out he came out. He was nice. We talked for a second. He went back to his truck. Then he came back out 10 minutes later. He says the issue is the fact that my address is listed as my old address. And that was the problem he would look when ahead and looked at my motor ran a test, said everything's good. And then he left after he left. I run a speed test still getting horrendously low internet speed. 0.02 mbps download. I pay to have up to 12 mbps. There's only provider that is in am stuck with them. I don't like talking to outsourced people in another country. Who are just going to tell you to reboot your modem. He did try to tell me that I can upgrade. But I don't see the point if you can't fix the problem in the first place. I would always recommend and tell other people if you have another choice other than windstream, go for that. read more

Kinetic by Windstream - Internet Service Providers Near Me

The customer service is a joke. If you have any other provider available I suggest using them. Customer service told me to try back later.

One star is too much! THEY ARE TERRIBLE! AVOID AT ALL COSTS! They incompetent employees and management. They never enter in payments correctly. They don't remove additional services when requested for months, causing you to still pay addition fees. They take 2 days to fix outages. They definitely can handle conflict. They say they record conversations, but can never reference one when you need them to, every though you have the exact dates. They are like internet bullies, they can talk $#!+ because you will never see them in person. THEY ARE A JOKE! Going back to Xfinity. Xfinity wasn't great, but 10x better than this POS service, company, and employees. read more

If I could give 0 stars I would. My internet has been out for 8 days. I called and was given a date 10 days out, on 11/9! I was told the case would be "escalated", and received a response text saying someone would be out on 11/6, but no one showed up. I called and was told that apparently no one was available and that someone would be there on 11/9. If no one was available for the new date of 11/6, how do I know they'll come on 11/9? Customer service takes forever to get a person and then they are so rude - I'm definitely looking for a new provider, this is ridiculous. read more

Same price, same speed, but an unbelievably rude call center lady. The first time I was put on hold for a while then was just disconnected (not a good look for a comms company). Then when I called back the lady I spoke with was not at all pleasant. I guess I paid for the install just to disconnect, but at least I learned that the many bad reviews are verified. DO NOT USE THIS COMPANY. read more

Very unstable connection like 60% of the time! There is a reason for the 1 star reviews from other people. It's legit. I can't complete a raid on my ps4 game without getting disconnected midway and having to log back in to a pissed off group of people. This really sucks. We have a tower near our house. I dont understand why nobody has reached out and try to make that thing work! Hotspotting here I come, since I dont know when internet will be back on. read more

3 outages in the span of 2 weeks. When I express my frustration over repeated outages, they say I have to call to get credit for the day of the outage. How about giving credit because your service is sub-standard? You could reduce your pricing because you don't always provide the service you are charging for. They are overpriced in our area because there is no competition from other companies like Comcast. All you ask for from your ISP is Internet service and they cannot even reliably provide the service you request from them. read more

This has to be the worst provider I have ever used. Three whole days the internet has been down in Twin Grooves, AR. It shouldn't take no longer than half a way to get it back up. Even Comcast has more sense and they are a shady company. What are you guys even doing? What are we even paying you for? At this point basically robbing people of their money and refusing to properly help. Am about done with Windstream. Rather go to a company who actually cares about their customers and not give bullshit excuses. "We are actively working to resolve the issue and have your service restored as quickly as possible." My ass. Then actually do it. read more

we have had Kemetic now for three years and let's just say this last deal is sending us to look for other options and find new service. we called in this morning said it would be June 2 till they could help us and didn't even say how or do a test. Then I called a bit later and it was a line issue then called back again now Thursday. it is the last week of school and finals for my son and this is going to hurt us big time. I am very unhappy with Kenetic and Windstream. read more