This bank was acquired by First Horizon bank last October 2021, and they changed all signage in…read moreJanuary. Iberia closed most of their branches including this location. Their main branch is now 783 south orange ave, sarasota, Fl Only the 8000 block of Tamiami and the branch on university avenue still exist today and both have the First Horizon signage. NOW in February 2022, First Horizon bank announced they were acquired by TD Bank a MUCH larger bank. When the name again changes, I don't know. But the MAIN office is now at 783 Orange Ave in downtown Sarasota, Fl. THIS location on Orange has the best staff. 5 stars. I opened all my accounts here plus a large security box when they were still Iberia. Gracious and EXTREMELY accommodating. All staff have remained The other branch on the 8000 block on Tamiami receives a single star. I have given up and only use the ATM there.

Iberia bank was acquired September/October 2021 by First Horizon bank, a small regional bank in…read moreapproximately 4 states. In January 2022 the signage changed announcing the First Horizon name. February First Horizon notified customers via mail that large TD Bank had just acquired them. Most of the staff at their three branches seem to have remained including this branch. I opened my accounts and large safety deposit box downtown at the main then Iberia office at 783 Orange Ave. Each experience, phone conversation and visit there STILL to this day garners a FULL 5 Star review! ...Not so at this branch. The extreme polar opposite. I am writing this review in hope that new owner TD Bank carefully evaluates this staff. I am a former VP of Marketing Adv and PR for Gulf & Western Corp, Intl Thompson Business Press ( own Medical Economics), Topps Chewing Gum International, etc. I worked for almost 20 years in NYC as the first person of color and the first female in management for all my jobs starting in 1973. My family immigrated here from Japan in 1886, and my father picked vegetables in Seattle in high school then drove huge trucks cross country and worked in Alaska boiling hot fishing canneries to pay for his education at Harvard (1942), Michigan and Cal Tech. He moved us to Scarsdale NY for the best quality education in 1957. My Jewish NY husband was Genl Counsel of Wheat First Securities ( became Wachovia now Wellsfargo Securities). I say all of the above as I unequivocally state that my experiences at this branch were demeaning and quite racist. Particularly by the Senior administrator, female, at the entrance.

Do NOT use this business. They use to be great. However, they don't answer emails. They don't…read morereturn phone calls. And for some reason, when you have to skip over them and contact your insurance company direct, they will go into your acct and make changes after you fix things yourself. It took 4 months to straighten out my acct because they wouldn't answer my calls/emails and wouldn't even answer when the insurance company themselves tried to call and straighten the acct out! Terrible business! They are definitely NOT there when you need something!!!!!

Connie stayed on top of a situation with St Johns Insurance Co until the errors in my policy were…read morecorrected and everything was as it should be. I also like that she reaches out to let me know when the office will be closed, or she will be out of the office for some reason, so I always feel that if I needed help, I could get it. Nice customer service!

Just completed my transaction with Horizon Title and the entire transaction has been a mess. Title…read moreis impossible to contact and does not respond back to calls or emails. Information has been incorrect. Trying to follow up has been a complete chore. The agents were not easy to work with and were not willing to negotiate on a home they knew had issues. Instead the buyers literally had to bend over backwards to make the deal work. The transaction went for 60 days due to a tenant in place. It was the day before closing and I just received the Alta for the first time and it had issues that needed to be taken care of and should have been completed a week in advance, when they originally received the Clear to Close from the lender. We did not get the final numbers balanced until the morning of closing, causing additional headache and issues that could have been avoided. During closing Matt (who is the broker and title agent??) seemed to not understand documents or the process like it was his first closing. He was not aware if the survey had been completed and went in between documents multiple times. For first time homeowners the buyers seemed more nervous than ever before. Dates were not correct on forms and needed to be changed. At this point it would have been worth the buyers to pay for the title and choose the title company to have control of the transaction and to be confident in the end results.

I am a Realtor with over 35 years of experience. This title office is not very good. Their…read morecommunication skills are terrible. They don't READ emails and worst of all, they are RUDE. My buyer is also a realtor from another state and she agrees, they are one of the worst. They even kept misspelling one of the buyer's names! There are many very good title companies, Fidelity National, First American Title, to name two, who do their best to make my job easier, and the buyers and sellers experience as enjoyable as possible. It should be a HAPPY TIME. Do yourself a favor and find another title company.