Great customer service. Went in for a quick repair, was done very fast and very courteous staff.read more

Not bad at all. The shop is nice and you can browse around with getting hassled. I picked a nice…read morepair of frames got my eyes tested and the frames deliver within a week. Lovely staff. Not had any problems so look forward to next year's eye test.

Declan the ophthalmologist is superb. The management of the business on the other hand not good at…read moreall which is why I give 3 stars. They didn't order my lenses when they were supposed to, then told me there was a delay with the supplier. They charged me for three boxes of lenses and said that that is the price, my research told me otherwise, when I raised this the manager/owner wouldn't even consult with me directly as I had requested and got the receptionist to phone me. Just got off phone with receptionist and they were trying to get me to pay for the lenses again saying they couldn't find a record of my payment and would I bring in a bank statement to prove it... completely unprofessional and mal-managed business. I will be going elsewhere.

Great eye exam, very thorough and helpful. Was not rushed at all and worked to find the best…read morepossible prescription for my occupation. Staff was very friendly and professional.

Outstanding optician, technically perfect, superb service. Melissa is a master at getting the…read moreprescription so precisely perfect it's amazing, and the eye test is such a lovely procedure with Melissa, she really puts you at ease! Jackie is a magician at working with you on getting the right frames, and is such a lovely person to deal with. Amazing team! I got a pair of gradient lens trifocals for everyday use with lovely green tint transitions, and gradient lens bifocal office glasses specifically for monitor and reading documents at work, both absolutely spot on and have transformed my life and days at work spent in front of the computer. Highly recommended, you'll be given the gift of your sight back when your glasses here, thank you Melissa, Jackie and team!

I wouldn't say that my experience with opticians reaches far and wide and so don't really have a…read moreframe of reference, but I'll give Bromptons Opticians five stars anyway. It's impossible not to be impressed by their service. They're just great - so friendly and professional and forthcoming and helpful, really incredible. They always call me half an hour before my appointment to remind me, which is good, because I'm the kind of person who'd forget. They're reasonably priced compared to other opticians (so my optician friend tells me). Also, being an independent, family-run business they are not forced to use particular brands of e.g. contact lenses, which is common for the big branches. That means they really will get you what is best for you.

I was recommended to go to Bromptons by a long term local resident. I don't believe the shop does…read moreeye tests, but focuses on frames. The woman in charge spent a lot of time working with me to find the perfect pair of frames for my really thick lenses. I also have one ear that is higher than the other, which warps the sides of my specs - Bromptons are always happy to readjust the arms of my glasses for me. Thanks!!!

I've been using observatory for over a decade now and they are always friendly and really helpful…read more Each time I go back there is some sort of investment showing and new frames and tech. I write this because of the way they have adapted to Covid. A whole new enlarged Test Room with an actual window and a hi output vent system . All the usual precautions too but I was impressed how much more pleasant the visit is with the appointment system .

I have always had such good, friendly customer service for whatever I've been in for. Was really…read morehappy with the way they polished my 10 year old glasses recently so that they look new again, I didn't know that would be possible. I also like how it's a pleasant experience to wait on the comfy sofa and read a magazine or one of their books. They had an etch-a-sketch too, I can't remember if they still have it, but what a fun, nostalgic way to pass the time if you get there early for your appointment.

Had a great experience here…read more I went for the full service eye test, where they take snapshots of your retina and give you a 3D scan to look for any issues like glaucoma. Had a traditional eye test too. Sabrina was excellent and the team was fast. The price for the full set of tests was $105 and I felt it was good value as well. Haven't bought glasses or other such from here, but the service and quality out-did anything I've seen in the U.S. Would recommend.

Alex is a very personable and professional optician however the same cannot be said for the rest of…read morehis staff. I have been a client of the eye place spending thousands of pounds over the course of 2 years for Ortho-K treatment. Today I arrived ten minutes late for an appointment and was told that I would not be seen and would have to leave. I was literally told "we can see you but if another patient comes in you have to get out immediately". Not even dogs are spoken to in this manner. I was literally greeted by the attending optician telling me "you are late... mate" in a condescending tone. I have never been referred to as "mate" and this is definitely not the tone staff should be taking with customers and patients. I highly recommend investing in lessons to teach manners and RESPECT and customer service. Over time I cannot count the numerous occasions that I have been made to wait (sometimes twenty minutes or more!) while the attending optician would sit on their office on their computer with no patient in sight. I understand that being late caused an issue however they could have gotten started on the appointment instead of wasting time telling me how busy the day is and that the attending optician won't even have time for lunch. It is not my problem that they are not able to schedule appointments efficiently. Alex should invest more in training the staff on how to treat clients and how to ensure that the proper tone is adopted when dealing with issues. I will definitely not be returning and for other patients considering Ortho-K I would recommend Visioncare on Harley street.

Great opticians! Located in the heart of Woking, just inside…read moreThe Peacocks Centre. Have taken my daughter here a few times now and have always found the staff friendly. Appointments always seem to be prompt and you are not left waiting for ages past the time you were meant to be seen. When it comes to choosing glasses there is a wide range to suit all budgets, from basic nhs to designer glasses. When it came to my daughter choosing a pair, we could have any pair we wanted (including the designer ones)we just had to pay the difference. You can guess which ones she wanted, and they were ready within the week! Good service and they always send appointment reminders for annual sight test

Lovely bright shop. I only pop in to see if they could repair & pair of sunglasses. Which they did…read morein about 30 secs. Stephen was incredibly helpful, friendly & polite. So nice to go into a business where people are helpful & kind. Thank you.

First class service polite and helpful. Explained the whole procedure. I was astonished with my…read moreearwax removal. The best £60 I've spent in years.