I am not happy with the service, they told me for 10 days or maximum 2 weeks, but unfortunately it is now 3 weeks, I don't understand how you can hold someone hostage by deceiving them, they will be done today, they will be done tomorrow, yes I pay an amount of 1.2k and to soften my anger he gives me a discount of £55, be honest with the customer because they are paying for this service that they are not getting unfortunately. I am not happy at all, and it is time last time I go there and I will not suggest any of my friends to take stres a stay with this service read more

I've been coming here for 20 years, getting my first contact lenses here as a teenager. Kind, patient and helpful family run business.

Great, great service! I went to Visioncare Opticians to have put sunshades in a frame that I recently purchase online. Also, I've had another pair of glasses, where I needed new lenses, as the old ones very scratched. The owner of the store (at least that's what I suspect he was) was super-helpful and made me feel very comfortable throughout the consultation: - He sat down with me, took my measurements and then explained what would need to be done. He explained that there might be a minor risk with having the scratched lenses replaced, as the frame wasn't knew and it might break (being a plastic frame). He re-assured me though that in 99% of cases this wouldn't be the case - and it wasn't! - I asked him about the option of buying polarised lenses. He said that this would certainly be an option, but also mentioned that it really isn't worth the extra money (an additional 70-80 quid). Polarised lenses, he explained to me, are really only helpful when you go skiing and the snow is glaring like crazy. For other purposes, polarised lenses are simply an unnecessary sell-up. - Being a frugal customer, I'd been asking around at various other opticians. The prices at Visioncare were in the normal range, but they excelled at the delivery. For example, I went to a Specsavers branch and while they quoted me approx. the same price (but also tried to sell me the polarised lenses), they said that they would be able to have the lenses replaced within 10 days (due to the Olympics). At Visioncare, I dropped of the lenses on Monday afternoon and picked them up on Wednesday morning of the same week. I can highly recommend this place! read more

Fantastic service and the guy helped me find the right frames with his first recommendation! I walked in, told him a colleague recommend I come here as I needed new glasses and booked an appointment for the next morning first thing. Next day, nice welcome, down to the eye testing room with all those contraptions, lights, silly glasses that have interchangeable lenses and the vinyl covered squeaky chair. After being grilled on what colour lights I could see more clearly, whether one lollypop stick lens gave me better sight than the other, I came back upstairs to be told my prescription had changed and I needed new glasses - no surprise there. The guy looks at me and says, 'after you came in yesterday and told me you were after new glasses, I was thinking all night about the frames that would look best on you and I think these are the ones'. Well slap my ass and call me a kipper, he was bang on! I tried about 5 other pairs just to make it look like I needed to think about it a bit more, but deep down I knew he had done what no optician had managed to do in the 30 or so years I have been wearing glasses: to get me to decide on the first pair I tried on. I bow down to the spectacle selecting God and sing his praise for his great work. read more

My experience in this shop wasn't positive at all. I am not coming back there for sure. In general, they did not show any respect for me as a client, adopting an attitude of "if you want you buy if you don't you can leave and we don't care". First I went there do have an optometry appointment for glasses and contact lenses and at the beginning all was fine, the doctor was good and friendly (apparently) and because I wanted to order monthly contacts asap she recommended that I used some drops for my eyes before start using their contacts, because my eyes were extremely dry. All fine, we both talked and she told me to use the drops during some days, while she was going to order the contact lenses sample and call me when the contacts were available at the shop so I could go there, she would check my eyes again and then I could try the contacts. I waited for 1 week almost and nobody called, so I went there to ask if they had any news. The gentleman at the shop (which I think it's the most rude person there) was trying to find my record and couldn't find it. After I am waiting for some answer about anything, he told me that something wrong happened with their order but didn't give any plausible reason, nor apologised. Then I said, well I am going in a holiday so I need contact lenses, do you have some daily ones that I can buy and take it with me during this 2 week holiday? He said sure, but you have to wait for the doctor to prescribe it and I said ok (I was in my lunch break). The doctor met me and asked me to wait for 20 minutes while she was with another patient; I told her ok I go out to buy my lunch and I come back, and for my surprise she said "Ok but do not take longer than 20 minutes". Well, I still was there after 20 minutes and she wasn't ready. I waited 1 hour for her and was late for work. But still bought my contact lenses and asked them if they could finally order the monthly ones that I was waiting for 2 weeks already, so that when I return from holidays I could finally try them out and buy them. They said ok we will do it. I returned from holidays, went to the shop and asked for the contacts. First, the lady that was there again took too long to find my records and when she found it she was like "Oh I find your prescription here but you didn't pay for the appointment" I said yes of course I paid, and she insisted that I didn't pay. I told her, listen, I got the receipt...And immediately she found some records of my payment. Regarding the monthly contact lenses order, they both told me they can't order anything without me having another appointment to measure my eyes, which I would have to pay again! I said thanks and goodbye. With all of these mistakes they never apologised. To be honest, I don't know how someone who deals with clients every day have such an attitude. read more

I went in to replace the side of one of my glasses the process took a week because parts needed to be ordered in. This happened because the hinge of the glasses was worn. I take very good care of my glasses as I have a professional job where appearance is important. Therefore I never have scratches on the lenses of my glasses. When I came to pick up my glasses however, deep scratches were found on the left lens (I can see them whilst wearing them). The store manger then continued to tell me it was a "a long time since I saw it" and then infantalise me by saying that "replacing a side has nothing to with the lens". Obviously care wasn't taken with my glasses and it was just knocked about; but the store manger insisted the "protection" of the paper thin plastic bag would have kept it safe. The assistant and manager offered no apology and I do know for a fact that it was visioncare's mistake and negligence. I found their manners to be lacking and their excuses evasive and trivial. I will now need to buy a new lens, my prescription is both rare and expensive. An already expensive repair of 49 pounds will now cost me a further 200 pounds. I would not recommend this visioncare to anyone who values the money they earn. read more

ABSOLUTE FRAUDS. Issued me a prescription without even measuring the pupilar distance, something they would only have done had I BOUGHT glasses from them. Ha! What crooks! So I took the 40 pound prescription abroad, tried to get a pair of glasses made remotely (in another city), called them back for the PD number, and had the old grumpy man yelled at me and told me I was "talking rubbish." (Bad English, too). Also, for the record, they sell prescription contact lenses off the counter (against the law), something their optician (who works downstairs) does not approve of. PATHETIC. read more

This is the best optician in London !!!! No argument. Such nice people, excellent customer service and help. I misplaced my spectacles yesterday ( 26.4.2017) and needed a new pair for driving. I made an appointment for 2.30 pm. today. I walked out at 3.30 pm, new spectacles of my choice, thin lenses, and an eye test to boot. For any ophthalmic needs you must go here. I am so happy, made my week. read more