Incredibly rude, demeaning, terrible young woman at the front desk providing patient-facing care…read more Off-putting, cold, and aggressive demeanour and blatantly rude without reason. Berated an elderly gentleman for not having a cellphone with internet access to scan a QR code and fill-in a new patient form online. I offered my device, but he declined and left. Then caught a very poor tone with me. When I requested to fill a complaint, she smirked and said "there is nobody above me, so go ahead and tell me what you want to complain today". She declined me to speak to the doctor and then ignored me entirely while on her own personal device. I am a patient but was there for walk-in hours and ended up never being check-in. I went to HDH following.

From the owner: Combining the flexibility of a walk-in clinic with the stability of a family practice, this clinic…read moreoffers comprehensive care for both urgent needs and long-term health management. Patients can walk in for immediate medical concerns or book appointments for regular checkups, chronic condition follow-up, and preventive screenings. This dual model is ideal for families, professionals, and newcomers who want a clinic that can do it all—with physicians who understand both acute issues and your overall health journey.

I have been a patient for many years now and recently their police has switched to same day booking…read more.I called when i could at 8;30 AM and got the same old high volume of calls and was put on hold and was number 7 in cue. When i did get to talk to someone i was told sorry my dr. was all booked up for the day and i would have to try again another day .Hmm number 7 in cu must be a busy dr. seeing 7 people a day. I tried next again the next day and same story about volume of calls to which i was on hold for 30 min. Well the day before being 7 in cue they were booked so would be booked again . Same day to the normal human being is TODAY not tomorrow ,next week maybe next month who knows . I guess to the over educated it is when ever you can catch them and they feel like answering the phone .A person could be dead before you see a dr .

After booking two appointments with a doctor at this clinic, I did not once get to see him. The…read moresecond appointment was booked wrong by one of his receptionists and she did not apologize or ask what she could do to help or own up to her mistake. She was extremely rude and unprofessional. I called her office manager to talk about it and she said (in more eloquent terms, of course) that I was a liar and that her receptionist couldn't have possibly made a mistake and couldn't have possibly been rude. I would like to take this further but it is very clear to me that none of the people in that office take their patients seriously or are committed to their jobs. I would have liked to have seen the doctor but I will find another.

I can't recommend this place enough!…read more I was pretty nervous about getting Lasik done, but I was greeted warmly by Virginia the moment I stepped in. She walked me through the whole process and was very available when I had 1001 questions. I was able to schedule my free consultation shortly after I came in for information. I met with Chris who is simply hilarious and he took down a bunch of information about my eyes. He was really good at making me feel at ease. Then, I met Tim who did the dreaded "which is better? One or two? Can you read the letters there?" Test. I was pretty nervous about that, since I have bad eyes and I already feel defeated after I fail the letter reading test, but nope! He also made me feel really relaxed and comfortable. I asked a billion questions and he was able to answer everything really clearly. After booking my surgery which was about a month away due to my schedule, I called Lasik MD a bunch of times with random concerns and questions and they always happily answered with a smile. On the day of my surgery, i mostly saw the same people that I've been in contact with before and it was really comforting to see a bunch of familiar faces. After waiting in the lounge, getting a quick exam done, signing my consent forms and paying for my surgery I was lead upstairs by the wonderful Jamie and I waited in a smaller lounge with one other patient who just finished his surgery. We got to talk for about 20min and I went in! Dr Johnson was the one who greeted me at the door and he was very approachable and he made me laugh a bunch of times. The surgery was really interesting and pretty fun actually (weird, I know)! There was no pain, just pressure as they will tell you. There's also a weird smell, but they warn you about that too. Afterwards, I waited a bit more, got a second exam to see if everything started to heal, got my first set of drops and I was on my way! The whole experience was amazing. The staff is just perfect. I can't stress enough how great the team is. It really made a world of difference for me. I felt well taken care of and I felt like they took a personal interest. My schedule is weird and they worked to accomodate me as best as they could. I could go on for days, but if you have more specific questions, feel free to send me a message. I'd be glad to elaborate further. Reminder: Lasik is still a surgery, so it's not something to take lightly. It's important to consider all the factors and to talk to trained professionals before deciding to proceed with the surgery :)